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Pros: "Aircraft are nice and clean with good legroom."
Cons: "Ground staff was re-weighing cabin baggage to charge extra fee during transit flight, When the crew at first leg of the journey had okayed my baggage I had already paid for extra baggage so had to argue with ground staff to resist paying extra."

Pros: "Not a heavy traffic route. Aircraft used are nice and new A320’s with spacious leg room."
Cons: "Checkin crew didn’t specify baggage weight will be reverified at Sharjah airport. Almost had to pay extra despite of buying extra baggage."

Cons: "Direct flight"

Pros: "Everything was good"
Cons: "Everything is good"

Pros: "Crew was amazing, decent leg room"
Cons: "Smelled like Indian body odor"

Pros: "Crew was great"
Cons: "It smelled like Indian body odor on the plane"

Cons: "The staff have to respect people and they have to solve the problems which comes to passenger."

Cons: "I paid more than the price of the ticket for my luggage"

Pros: "Delay"
Cons: "Don't delat"

Pros: "Good quality meals online and also on board. Prompt departure and arrival. Professional staff."
Cons: "Some entertainment is needed on longer flights. This is the only downside."

Pros: "Very good pilots and impressive flight management."
Cons: "Delayed departure time and unreasonable price for snacks on the plane."

Pros: "Crew, cleanliness, timing"
Cons: "No entertainment"

Pros: "Maintained time even though late"
Cons: "The flight was a bit delayed"

Pros: "On time"
Cons: "Nothing to complain"

Pros: "Good crew"
Cons: "Boaring and security in Indian airports"

Pros: "The price, the space between seat rows"
Cons: "No more of food menu,"

Pros: "The crew proficiency"
Cons: "Boarding time in the transit airport and the handbag limit in the first airport"

Cons: "provide at least drinking water in flight"

Cons: "they put my hand luggage in check-in luggage and broken my hand bag it was brand new was 100 usd price .when i complain at Nairobi about it they refuse to take my complain .can i get compensation for that ?"

Pros: "There is not a single thing about this flight and airline worth appreciating"
Cons: "Some of the most unhelpful, incompetent and unprofessional staff i have ever had to encounter. Honestly the worst flight of my life. NEVER flying with Air Arabia again and I recommend everyone else spend a little more money to fly with another airline to avoid the hastle this airline will without a doubt put you through. I have submitted a complaint with Air Arabia, let us see if they even reply"

Pros: "I liked the fact that the flight was on schedule in spite of the fact that one passenger seemed to cause a delay on forgetting to locate his passport from his own carry on ! I also liked the content shown on the screens as they juggled my ken a bit! Food was to taste despite the cabin pressure! The cabin crew were just amazing!"
Cons: "I did not like the fact that I had to strech my pate and strain my eyes to view the screens. The food was a bit expensive on board unlike online!I feel the variance is unjustifiable. Seats are so squeezed and unadjustable for more comfort!"

Pros: "All the best"

Pros: "The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again."
Cons: "no entertainment, no food (without paying high prices for). I will not use this airline again"

Cons: "Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it."

Pros: "Food is good and cheap Beverages are cheap Friendly staff On time"
Cons: "Sharjah airport is very dirty"

Pros: "Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad"

Pros: "boarding was fast"
Cons: "seat comfort"

Pros: "Was a cheap flight"
Cons: "The Seats doesn't recline"

Cons: "Late"

Pros: "On time Service. Courteous Crew. No Alcohol policy"
Cons: "Meal was burnt. They should look into the meal heating process :)"

Pros: "Everything was fine!"

Pros: "Aircraft are nice and clean with good legroom."
Cons: "Ground staff was re-weighing cabin baggage to charge extra fee during transit flight, When the crew at first leg of the journey had okayed my baggage I had already paid for extra baggage so had to argue with ground staff to resist paying extra."

Pros: "Not a heavy traffic route. Aircraft used are nice and new A320’s with spacious leg room."
Cons: "Checkin crew didn’t specify baggage weight will be reverified at Sharjah airport. Almost had to pay extra despite of buying extra baggage."

Cons: "Direct flight"

Pros: "Everything was good"
Cons: "Everything is good"

Pros: "Crew was amazing, decent leg room"
Cons: "Smelled like Indian body odor"

Pros: "Crew was great"
Cons: "It smelled like Indian body odor on the plane"

Cons: "The staff have to respect people and they have to solve the problems which comes to passenger."

Cons: "I paid more than the price of the ticket for my luggage"

Pros: "Delay"
Cons: "Don't delat"

Pros: "Good quality meals online and also on board. Prompt departure and arrival. Professional staff."
Cons: "Some entertainment is needed on longer flights. This is the only downside."

Pros: "Very good pilots and impressive flight management."
Cons: "Delayed departure time and unreasonable price for snacks on the plane."

Pros: "Crew, cleanliness, timing"
Cons: "No entertainment"

Pros: "Maintained time even though late"
Cons: "The flight was a bit delayed"

Pros: "On time"
Cons: "Nothing to complain"

Pros: "Good crew"
Cons: "Boaring and security in Indian airports"

Pros: "The price, the space between seat rows"
Cons: "No more of food menu,"

Pros: "The crew proficiency"
Cons: "Boarding time in the transit airport and the handbag limit in the first airport"

Cons: "provide at least drinking water in flight"

Pros: "Fast and on time!!!!"
Cons: "The flight attendants were tired"

Pros: "The crew was ok"
Cons: "The temperature in the plane was freezing, and there were no blankets. The crew couldn't control passengers that did not follow the flight rules."

Pros: "Nothing"
Cons: "Not paying for food"

Pros: "They are affordable"
Cons: "They have no entertainment and bad food"

Pros: "boarding and flight was on time, no delay at all"
Cons: "everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size"

Pros: "Crew very good"
Cons: "Sits"

Pros: "Beer, Anna"

Pros: "Absolutely nothing"
Cons: "Oh maybe not scamming their customers"

Pros: "Nice crew. Plan made it to the destination."
Cons: "Flight changed. Then late. My first experience could have been better."

Pros: "So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid."

Cons: "They charged the extra money for nothing it’s looks like e little bit weird"

Cons: "Hello, when I bought the ticket I took special care that it includes luggage fees, both hand and in plane suitcase. But when I arrived departure desk in TLV they charged me both laggage fee and also boarding pass fee on the amount of almost 90$!! This is a disgrace. Please refaid this. On top it was not mentioned anywhere that this flight is not included food."

Pros: "We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time."
Cons: "Is not comfortable plane also old .I never had again Ukrainem airlenes"

Pros: "Flight was good"
Cons: "I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!"

Pros: "Crew members were very nice and professional"
Cons: "Seats, food, drink option( I had to pay for a coke), entertainment system all these were terrible. Plus we're delayed 7 hours on top of 3 hours layover it was just a bad airline company"

Pros: "The flight itself was excellent- take off, landing super smooth. Crew was very nice and polite."
Cons: "Boarding at jfk was beyond horrible- felt like a cattle herd. The aircraft was outdated and uncomfortable, seats reclined only a bit, tight space (i am slim), 3 tvs for the entire cabin. Needless to say- no choice what to watch. Drinks were offered only on take off and landing. Food is far from being great. Not good for 9 hr haul."

Pros: "Great flight!!!!!"
Cons: "Nothing"

Cons: "We were never notified that our flight had a 5 hour delay until we arrived to the airport. While the check in desk tried to see if we can catch another flight she informed me that all the other flights were overbooked."

Pros: "The UIA crews were very kind and attentive, responding to passengers in a matter of time :-)"
Cons: "Nor meals niether snacks of any kind, it was understandable due to extra expenses and economical issues the Airline faces. But I am sinserely appreciated UIA, its kind crews as well as Airport Boryspil Airport. Wish them all the best and success! I hope see you all on board soon :-)"

Pros: "Crew friendly I like Ukraine Airlines"
Cons: "Nothing compared to most Airlines I know"

Cons: "Many people missed the flight because the flight leaves at 00:30 and there was no notification that it is one day earlier than many have expected. I traveled to the airport on Thursday evening to get on the flight at 00:30, but was told that the flight left the previous night. There could have been better notification about the dates to avoid that confusion. That did not help anyone!!"

Cons: "Kayak said there is luggage included however it wasn't included only in one way! In this case the icon should say there is NO luggage and the customer will look into it. In TLV they told me my bag is small enough to take in the plane but then in the connection all of the sudden they said I have to pay 60 euro for it!! Take responsibility for decisions your company took! You are embarrassing yourself and most important- your customers. The behavior of the staff was also ugly, disrespectful, meant to put you under pressure to pay instead of trying to help and understand."

Cons: "There was a very problematic passenger on the flight that caused a delay of almost one hour. The stewardess threatened to kick him out but didn´t, she lost all credibility and he therefor continued to act out not only before the flight but during. We were concerned about our safety this man screaming throughout the flight was a liability. The fact that armed men escorted him off the plan did little to assuage our dissatisfaction with the way the situation was handled."

Cons: "Counter lady would not give me better seat from kiev to yerevan statung that its fully booked, later i logged in online online to see that there are plenty of free good seats."

Pros: "average flight"
Cons: "baggage allowance does not exist"

Cons: "Both legs of the trip were delayed for more than an hour. One of the boarding staff was very rude and hate forigners ."

Pros: "nothing"
Cons: "they charge me 10 eur for the boarding pass because i came less then 2 hrs before the departure. Very rude personal. No free food- just a water"

Cons: "The worst customer service"

Cons: "Old plane ,"

Pros: "Old plane"
Cons: "Old plane"

Pros: "The price"

Cons: "That after waiting so long time for check in and they sent me to buy and pay for a seat & come back again.it’s not because 10 euro. I prefer to pay this with ticket price and not go and come.it’s make u nervous"

Pros: "Quiet and peaceful flight. Polite crew.Flight on time. Clean and pleasant."
Cons: "No food and beverage.No entertainment."

Cons: "My parents have to pay $80 for baggage."

Cons: "They dont even have a plug that we can charge our phones .Also they dont have a tv .It was a long trip so i must sleep because there was no other option."

Cons: "When I came for check in, it came out my baggage is not included into ticket price. There was no indication on my ticket about the baggage and it was written in the rules I may take 21 or 23 kg bag. But airline agent told this rule does not apply and I had to inquire at the airline about the details. It looks strange, I have to buy ticket and then ask what I have actually bought ."

Cons: "They charged me for the luggage $70"

Cons: "Long line only 2 checking counters open. No self checkin. To get the boarding pass you had to go to separate office on 3rd floor, pay €20, one lady manually writes a receipt, back to checkin line."

Pros: "They compensated our wait with a sandwich and a drink."
Cons: "We boarded the plane to find out there were some technical problems. We then deplaned and waited several hours for a new plane. Little information was given to the passengers in languages other than Ukrainian. Re-boarding was not announced, it just happened. Seats were very uncomfortable and too close together."

Cons: "there were no personal screen but a central screen for about 5 rows and not only that, they didnt even give us headphones to see the movie that no one want to see everything on the flight besides water was NOT included and you were asked to pay extra money for a cup of juice or coffee. the chairs weren't comfortable at all and very dense. the airplane was old and not in a good condition. that will absolutely be my last flight with this company. I'm very disappointed."

Pros: "Everything was OK. Check in was smooth and except for the absence of jetways, it was OK."

Pros: "The employees seemed to like their job and were polite"

Cons: "I opened my bag when I arrived to hotel in Astana, and some one stole my old video camera from it. I already informed Astana airport about it"

Pros: "Depart on time, arrive on time. Pleasent crew. Good value for money."
Cons: "No meal on flight. No entertaiment."

Pros: "The second flight (operated by both Ukraine and Turkish was good."
Cons: "nothing really."

Pros: "Staff was helpful and friendly (though were not updating anyone on the reasons for delay and how much time lef to wait.)"
Cons: "No pillows, no blankets, no entertainment, flight delays, no food though it was not a low-cost flight, no information about what is going on with the delays."

Pros: "Service staff was friendly and understanding"
Cons: "Expensive food with nothing for free included, no entertainment counsel"

Cons: "the flight was delayed for 8 hours, and I didn't get any reimbursement for that"

Pros: "Easy to find gate. Many places to eat or relax between flights."
Cons: "Older plane so seats did recline slightly but no pillow, no screens, very difficult to sleep comfortably. They announced at 8 p.m the flight would be delayed until 10. While waiting for our dinner order in a resturant near the gate we saw on a screen that the plane was boarding and it was only 9 p.m. On board they served big sandwhichs and right after that came offering a hot meal. In the morning they ran out of egg meals and served something that appeared to be old."

Pros: "Duty free"
Cons: "No change; ver very slow on board service; did not have things showing on the menu"