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Pros: "The staff was amazing"

Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"

Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."

Cons: "No complain . It’s singapore airlines"

Pros: "I like everything in Singapore airlines"
Cons: "Nothing"

Cons: "2.5 hour delay"

Pros: "Extra touches and super pleasant and courteous staff."

Pros: "See above"
Cons: "See above"

Cons: "Very tight space"

Pros: "Everything"

Pros: "lot of turbulence, uncomfortable ride"
Cons: "entertainment system was good"

Pros: "Customer service, food, seats"
Cons: "N/A"

Pros: "Excellent crew, service and food"

Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"

Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"

Pros: "Nothing"
Cons: "Poor service."

Cons: "Some staff not courteous which surprised me"

Cons: "I am a vegetarian and they served a chicken piece along with my main course."

Pros: "I like everything about Singapore airline service."
Cons: "Nil"

Cons: "leg space."

Pros: "Business seats were excellent"
Cons: "All was good!"

Pros: "Service was great especially the food"

Pros: "Not much"
Cons: "Not as good as they were once"

Cons: "Too salty Hindu non veg meal"

Pros: "Best Inflight Service Best Inflight Food Best Lounge"

Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."

Pros: "Helpful staff and a comfortable trip. A plus all the way around"

Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"

Pros: "the crews were very polite and very helpful"

Cons: "All good"

Cons: "Need to be able to upgrade with Krisflyer Miles"

Pros: "Nothing specific"
Cons: "No real dramas"

Cons: "Old plane. Old in flight entertainment."

Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."

Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"

Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"

Pros: "Safety, Friendlyness, Seats, Entertainment"

Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."

Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."

Cons: "Seats are tight and hard"

Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."

Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."

Pros: "Friendly staff, excellent customer service, great food"

Pros: "Everything"
Cons: "Nothing"

Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."

Pros: "Clean ,on time"
Cons: "The movies were not updated"

Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."

Pros: "Spacious, comfortable seat"

Pros: "Everything"
Cons: "I have no complaint"

Cons: "No comments"

Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."

Pros: "Cabin Air Pressure is amazing"

Pros: "Crew was good and seats were comfortable."

Pros: "Yes"

Cons: "Nothing"

Cons: "Availability of livesport tv channels"

Cons: "Crew can be more friendly"

Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"

Pros: "Seat comfortable"

Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."

Pros: "The seat was super comfortable"
Cons: "Overall great experience!!"

Pros: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Cons: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"

Pros: "Good food friendly staff"

Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"

Cons: "Internet on board wws not working"

Pros: "the crew are nice"
Cons: "food limited selection"

Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"

Pros: "The in flight crew was friendly and helpful."
Cons: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."

Pros: "Entertainment Comfort"
Cons: "Crew are very lazy and not so attentive"

Cons: "Delay"

Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."

Cons: "Emirates checkin staff in India charging fees unnecessarily. Don’t know it is Emirates decision or Indian staff . I hate to travel again through Emirates ."

Cons: "The seat was not going back. Food and tea didn't come on time."

Pros: "Cabin Crew"
Cons: "Asian Meal is not good at all"

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Pros: "Service."

Pros: "COMFORT AND FRINDLY CREW"

Pros: "Overall onboard hospitality"
Cons: "The avoidable rush at washrooms etc"

Pros: "Enerttainment"
Cons: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."

Cons: "New movies were not available"

Pros: "Good welcome and feeling comfort and safe and good lunch"
Cons: "Nothing"

Pros: "crew"
Cons: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."

Pros: "Boarding at Hyderabad was a breeze.. staff is very cooperative and attentive."

Pros: "Staff did their best and were polite but ultimately had no solution for the issue"
Cons: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."

Pros: "They treat outbound from India as cargo. I had to request for a blanket three times."

Pros: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Cons: "Nothing"

Pros: "Flight crew was responsive and courteous."
Cons: "Seats are hard. Scrambled eggs were not edible."

Pros: "Attentive service, had a special treat for me as it was my birthday."

Cons: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."

Pros: "Excellent"

Cons: "The lack of attention by the crew was unexpected,"

Pros: "Excellent entertainment on a comfortable sized tv screen."
Cons: "More beverages would be nicer."

Cons: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"

Pros: "More spacious and easy navigation on entertainment screen. Good food."

Pros: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Cons: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."

Pros: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."

Pros: "Crew were good."
Cons: "Food is not so good."

Pros: "Excellent service, as expected."
Cons: "Delayed by an hour, was not communicated properly at the airport."

Pros: "Service"

Pros: "Size of seats and space in business"
Cons: "Food, service and limiting screaming children in business."

Pros: "Nothing"
Cons: "Seat had no stowing compartmentand no magazine pocket"

Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : mseo@mdis.net Thank you. Blessings, MIKYOUNG SEO"

Pros: "Crew was great, flight was good and on time"

Pros: "comfortable flight"
Cons: "TV options and headphones"

Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"

Pros: "Timely flight amazing crew"
Cons: "Leg room"

Pros: "The lounge"
Cons: "It is no total flight old plane."

Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"

Pros: "Thank you to a lady crew who acceded to our request for change of seats"

Pros: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Cons: "Economy seats aren't so great on any carrier."

Pros: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Cons: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"

Cons: "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."

Pros: "Seat from delhi was very small"
Cons: "All okay"

Cons: "On this flt just the inflight entertainment system at my seat which was not working"

Cons: "More friendly crew"

Cons: "The plane was delayed about 30 minutes. They should improve this."

Pros: "sit was ok. stef was 100%"
Cons: "morw games in screen"

Pros: "Service!"

Pros: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
Cons: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."

Pros: "Boarding and food was ok, staff friendly"
Cons: "Poor communication about delay, old entertainment system"

Cons: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"

Pros: "return flight on a brand new plane - always helps Excellent movies selection"

Pros: "Showing the Thai ways."
Cons: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."

Pros: "Aircrafts ...which are big"

Pros: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Cons: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."

Pros: "Nothing! The plane left late and while waiting, the airco blastwd like a freezer. My feet and gands became numb and I got a terrible headache. Next, a chinese couple with a 1 year old toddler came to sit next to m: the child started wailing immediately and this lasted until 5 min before landing. It was like they had not a clue on how to handle a child and they had nothing to make it drink or suck or distract it. Worst flight in ages.."

Pros: "Nice plan, nice crew, left on time"
Cons: "Please offer a vegetarian option for the snack"

Pros: "Good, new olance, definitely recommended"
Cons: "Why do you enforce the arrival videos? That's annoying. Furthermore, the loud music 30 minutes before landing disturbs too."

Cons: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"

Cons: "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."

Pros: "seats are comfortable, service is mediocre"
Cons: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."

Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."

Pros: "Not much of delay Nice n friendly air stewardess"
Cons: "Check in so slow"

Pros: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Cons: "Special screenings in singapore of all luggage: took more than 1 hour to get out"

Pros: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
Cons: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."

Cons: "liked everything. i have traveled with Thai many times over the past 30 years."

Pros: "The seats, entertainment and food."

Pros: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"

Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."

Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."

Pros: "The service was very good. Friendly cabin crew & smooth take off & landing."

Pros: "Efficient cree"
Cons: "Food was not good"

Pros: "nothing"
Cons: "My sister died and I wanted to change the date of my ticket and Thai would not cooperate at all, on the other hand Delta changes all my tickets so I could return to the states with no additional fees. Thai said economy call was full on my requested change date but they had Business Class tickets available, and I ask if I could apply the cost of my economy ticket amount to the Business Class ticket and they said no, that I could only purchase a new Business Class ticket. Real accommodating when you have an emergency."

Pros: "Friendliness of staff. Luckily the flight was over after a bit more than 2 hours."
Cons: "Two hours delay without any explanation and heads-up! Lounge Internet not working! Boarding via bus who had to search plane and then dumped all passengers to walk up stairs to the finger dock! Entertainment system in my row not working at all (btw reboot takes 10-15 minutes)! And as highlight: Durian ice cream!"

Pros: "All in this airplane, company and staff was great. 10pts flight."

Pros: "The crew were friendly."
Cons: "The entertainment center was not working, even after being reset."

Pros: "Food, comfort and Thai cinema"
Cons: "Wish the food choices reflected Thai cuisine."

Pros: "All the crews were so nice and I always got perfect inflight services."
Cons: "After boarding, it took 40 minutes to get ready to take off. Weather was hot at that time."

Pros: "The Thai air crew did a reasonably good job at managing a large group of unruly, rude and disruptive passengers"
Cons: "The unruly passengers were a potential danger to the crew and the rest of the passengers. The Thai crew could have been faster in resolving the situation."

Pros: "Average Seat comfortably is ok"
Cons: "God knows"

Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Pros: "Nothing"
Cons: "Comfort"

Pros: "The crew was good. The seats were not comfortable."
Cons: "food could have been better."

Pros: "I cancelled flight and you charged full amount as cancellation amount."
Cons: "Everything"

Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"

Pros: "CREW WAS VERY GOOD AT THEIR JOB"
Cons: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"

Pros: "Like the personalized service and the extend that the crew spends time serving each meal."
Cons: "The first drink service after offering juice/water needs to be better. They put up bottles but do not go to customers checking for drinks. Due to delay in takeoff we were sitting on tarmac for 40 mins. I saw people being served but several people did not. Should make the process more formal. Also serving nuts or pretzels to go with the first drink would be nice."

Pros: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Cons: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Pros: "Got ticket for a good price."

Pros: "The service, the food. The staff is very friendly and helpful."

Pros: "patience n attitude of crews"

Cons: "The worst airline I have ever flown with, worst disruption management"

Pros: "All is good"

Cons: "Worst customer service."

Pros: "The landing takeoff was very smooth."
Cons: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."

Pros: "Good service and in flight entertainment; excellent prices on tickets."
Cons: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."

Cons: "The vegan meal was a bit underwhelming. I ended up not eating."

Cons: "Little value for money. Meal, seat.. below expectations of premium economy"

Pros: "Cleanliness"
Cons: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."

Pros: "Gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"

Pros: "It was spacious for being Economy."
Cons: "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."

Pros: "Great service and staff"

Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."

Pros: "Overall services include catering. Flight attendants were very kind"
Cons: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."

Cons: "Crew"

Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"

Cons: "The food wasnt good .."

Pros: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Cons: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."

Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"

Pros: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Cons: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."

Pros: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."

Cons: "Turkish did not made any alternative arrangements for travel or accommodation. I will be flying Turkish in the future. ."

Cons: "Terrible service, unhelpful staff on flight and in airport."

Cons: "Vegetarian meals were not good."

Cons: "Cramped seating"

Cons: "Plane was old. Seat pitch too tight."

Pros: "Fine experience except that leg room is awful."

Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"

Pros: "Nothing"
Cons: "I got lucky I came home alive"

Pros: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Cons: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."

Pros: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."

Pros: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Cons: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"

Cons: "Groud crew told the passanger off. You want to fly sit down now."

Cons: "Service call for crew took longer than usual...."

Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"

Cons: "Crew was extremely unprofessional and curt."

Pros: "Service."

Pros: "Comfortable seats"
Cons: "Really poor service. Stewards didn't seem like they wanted to serve."

Pros: "The crew and the selection of movies"
Cons: "The food"

Pros: "Quality of food, great wine."
Cons: "Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers"

Pros: "NOTHING"
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"

Pros: "Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great."
Cons: "Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3."

Pros: "They loose my luggage"
Cons: "They loose my luggage"

Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."

Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."

Pros: "Good seats with leg room."
Cons: "None"

Pros: "Plenty of leg room."
Cons: "NA"

Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."

Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."

Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."

Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."

Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."

Pros: "Good service"
Cons: "Not enough leg space, cramped seats"

Pros: "Also perfect"

Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"

Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."

Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."

Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."

Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"

Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."

Pros: "Good quality Airbus planes."
Cons: "The Seat-Belt ON sign lit for many hours in the plane. Because of this, all Toilet door were ALSO locked for many houre as well."

Pros: "Great service and friendly people"
Cons: "The plane was late"

Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"

Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."

Pros: "Leg room better in Economy than other flights"

Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."

Pros: "Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected."
Cons: "At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done."

Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."

Cons: "ground staff was unable to provide information about the delay"

Cons: "SriLankan Airport and cabin attendant behave was very poor."

Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."

Pros: "Just about everything"
Cons: "The food"

Pros: "Loved the food, service, equipment, and AVOD."

Pros: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."

Pros: "Everything is perfect. .. excellent food"

Pros: "Everything is perfect. ... excellent food"

Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"

Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"

Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."

Pros: "service"
Cons: "nothing"

Pros: "Poor food service"

Cons: "The seat does not feel soft, so hard and discomfortable"

Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."

Pros: "Gr8 service with a smile"

Cons: "One hour flight delayed by 2 hrs"

Pros: "The seats were made of stone which make the flight uncomfortable rest was quite good"
Cons: "Replace seats"

Pros: "Friendliness"
Cons: "Aircraft was old"

Cons: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."