Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "All good"
Cons: "The boarding was poorly managed."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Flight delay"
Cons: "Flight delay"
Cons: "Priority boarding for parents with kids."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Pros: "Punctuality and professional service."
Cons: "All good."
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Pros: "Ground reservation and check in crew were amazing."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Excellent condition and on time."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Pros: "On time"
Cons: "Food choice"
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Cons: "All ok"
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Cons: "Allow us to upgrade class"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "Music or movie will be good."
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."
Pros: "Great. Not only on time but landed ahead of schedule"
Pros: "Crew was extra helpful and kept checking on me when I had a fever."
Pros: "timing and service at airport"
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "Flight was cancelled"
Cons: "Flight was canceled"
Pros: "5 hours delay, top of the 6 hours connection"
Cons: "Shorten the delay"
Pros: "The Boeing 777-300 Dreamliner"
Cons: "Entertainment Food Bathroom Cleanliness Cabin Crew could be more assertive in instructing other unruly passengers. Crew seemed timid and gave in to passengers who were disruptive to others."
Pros: "On time flight and polite crews."
Cons: "Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food."
Cons: "I didnt like first of ur food cz only sandwich was not enough for food"
Cons: "Everything, there is no tv in business class for a 6 hr flight Only one meal and no snacks or drinks offered in business clas"
Cons: "The Screen was not working and nobody from Crew care too...."
Pros: "I am not a fussy person but how is one to sit in a long haul flight with the bathroom smell wafting out. All the passengers in the last 2 rows we're distressed. That said, the crew did the best they could with what they had by repeatedly spraying air freshener."
Cons: "The smell - last straw for me. Direct flights and 5 hours saved aren't worth this."
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Cons: "Terrible airline; my back still hurts 10 days after sleeping on their business class seats."
Cons: "The interior of the economy was very dirty and upon entering the plane I can sense that they had not cleaned it after the flight’s previous use."
Pros: "Food and in flight service on Delhi-JFK sector"
Cons: "All others"
Pros: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
Pros: "Only good thing about this flight is that it's not stop flight to Delhi."
Cons: "Planes on San Francisco to Delhi route are really old and smaller than most of the international flights. The interior of ppane has really old look and feel. Most of entertainment screens don't work as expected. Seat cushions are really old and worn which makes 16 hours for flight even more uncomfortable. Food is ok quality as well."
Pros: "good service, food in general"
Cons: "Flight was delayed by about half hour. Business class luggage came much after economy class luggage. Why am I paying priority price? Samething with check in -- they allow people to move in and out of priority line without preference to business class passengers"
Cons: "Comfort and entertainment"
Pros: "Great seat comfort."
Pros: "Over all it was good"
Pros: "Staff was professional."
Cons: "Bathrooms dirty and didn't work. Bad food."
Pros: "Service was good and the flight was not full so there was more room"
Cons: "The bathroom was pretty bad, it was wet and not clean, I was wearing open toe sandals and long pants so it sucked."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal. But cannot rule out Air India's small 1st leg either of AMD to Mumbai."
Cons: "always late, never on time!!not sufficient snacks. no food when we had a delay, not even water! very very limited space between seats. tv not working half the time. Overall experience not good!!!"
Cons: "Seats , crew and toilets"
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Pros: "The improvements from before Well set entertainment"
Pros: "Flight arrived on time in SFO."
Cons: "Last minute delays caused by additional security checks. I almost did not make it to the boarding hate in Mumbai."
Pros: "The flight was on time, well organized, and a quick boarding/departure. Thank you to Air India for a good flying experience."
Cons: "The plane was a bit dirtier than others (with stains on the carpet and the pillows a bit stained) but aside from that it was a good flight."
Pros: "The food and entertainment."
Cons: "Air India constantly rescheduled my flights without permission. Originally, I had anywhere from a two to no more than four-hour layover. However, it continued to reschedule my flight and connecting flight making me wait well over eight hours to get home each time. This is a huge inconvenience and should not happen."
Pros: "Courtesy and crew."
Cons: "Plane interior not in a state of good repair. Seats are busted. Entertainment system did not work and couldn't watch movies or shows. Reading lights were out. Bathroom supplies ran out. Food was very poorly furnished and bread provided was cold."
Pros: "The staff was very patient and respectful and I was very impressed with the way they handled negative behavior from the passengers."
Cons: "The airline needs to figure out how to streamline boarding, it is always a negative experience. Also communication can be improved as to reasons for delay."
Cons: "No through check in. We weren't allowed to transfer internally and were diverted to the external check in counter and even there the flight was "not yet open" which meant we had to sit around for a while for the flight to open so we could check in !!!!!"
Pros: "Food is good.. and overall travel experience is also nice"
Cons: "The transit in Delhi require change of baggage. It will be better if they transfer completely throughout the travel"
Pros: "The veg meals were good and liked the baggage policy"
Pros: "Flight was on time. Boarding was not managed well by Ahmedabad Airport. Two toilets had faults. Faulty tap and toilet seat. Lacking choice in in-flight entertainment despite high quality system. Air India should offer free water at the seat every 2 hours instead it's a help yourself service which is less good. No wi-fi services."
Pros: "Food tasted really good, hospitality, cleanliness"
Cons: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Cons: "On my way back from BOM > EWR, Air India did not put on the bags for almost all the passengers on the plane! They informed us only at EWR after landing. We had to stand in a crazy line to fill out a cliam form and then they took 5 days to return the luggage back to me. I have been trying to contact them via phone, email, chat etc. to claim for the expenses I had to incur while my bags were away and I am unable to get in touch with them. Will never fly with them again!"
Pros: "This might be quite standard to non-budget airlines but still worth mentioning. 30kg check-in luggage per passenger is generous."
Cons: "1. Nobody checked for handphone usage AFTER broadcasting that handphones should be switched off or on flight mode. The passenger sitting next to me (and some others sitting elsewhere) kept talking on the phone. 2. During the flight, one of the overhead storage was opened (obviously by someone without closing it) for at least 15 minutes without being noticed by the crew. Not even when the air-stewardesses inching forward to serve food towards the storage. Only when they were right underneath it did one notice in surprise and close it. 3. Quite a lot of the entertainment systems were either not working properly or broken."
Pros: "IT was a straight flight"
Cons: "Service poor, entertainment system not working on a 14+hr flight was a bummer, seats malfunctioning. Staff not helpful, refused to let us use vacant executive class seats even with all the problems in our seat.s, not going to use it again."
Pros: "Counter staff need better software and training Learning to type would help"
Pros: "This is a non stop flight."
Cons: "A lot of shoving getting on and off the plane."
Cons: "Seats too tight for a long flight - food was spicy hot - toilets ran out of toilet paper and crew did not replenish, had to use tissues"
Pros: "Food was excellent."
Cons: "Left early from Mumbai but arrived late. Entertainment remotes were not working on the last couplenif rows. Some of the Crews were not that friendly."
Pros: "Worst and least helpful staff ever"