dishonest

Pros: nothing

Cons: Very dishonest. charged me extra for damages which were clearly showed to me BEFORE my rental. They did not even tell me that they were going to charge me...not even a phone call. very bad. not recommended. stay away from this company.

Pros: The prices are competitive

Cons: The female staff serving us was very rude. We were late to pick up and she showed us that she was displeased and told us to wait for at least 30 mins before she would talk to us. There was only one customer ahead of us. We had to ask her again in 10 mins for any update before she agreex to serve us. She gave us a lecture for being late and told us we had no chance of getting another car . She also wanted an explanation for us being late and went on to interrogate us. She then changed her mind and her attitufe when we told her she was not being appropriate and customer focussed. Magically she said another car had showed up and that she was able to rent us one. This lady had very short her and while we did not get name, she served us on tuesday, 21st june at 4pm. For the sake of the brand we woukd sincerely hope that management takes action to address these behaviour of staff. They act as though they own the businesd and are so off putting that it scares off other customers. I personally have serious doubt of using this brand again. I was a regular hertz user and decided to try budget. Now am not recommendingrecommending this brand to famiky or friends.

Cons: i booked a rent car but your company called me that there are no car available. i was very embarrassed