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2.8
Beware if you’re going overseas
Pros: I expected to go to an Ace car rental when I landed in London because that’s how I booked it on Kayak. Not so. Their affiliate is Green Motion over there, which is located in a hotel, not at Heathrow. That’s when all the extra charges started. I knew I’d have to purchase insurance extra but not that I’d have to pay a hefty price for an upgrade because the car they gave me was a clown car. Then there was the fee for mileage and when we returned the car a valet fee. My $450 deal turned into a $2300 nightmare. Don’t do it! We’ve rented from Eurocrats in the past and will use them in the future. Green Motion sucks.
Cons: All the extra added hidden fees made this super expensive. The customer service upon return was horrible as well. We even returned the car a day early with no discount whatsoever.
review from
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2.0
Loads of hidden fees
Pros: Nothing
Cons: They tried to charge me 20 pounds a day for car seats and wouldn’t let me not get them. Then they were going to force me to get their insurance because I couldn’t find the docs from my cc that said I was already covered. I walked away and we did not rent a car.
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2.0
They are a unethical company!!
Pros: Unfortunately nothing
Cons: Please do not use this company, when we arrived it were told greenmotion was the company we rented from, not Ace. They were aggressive selling insurance on the front on, actually that seemed to be their number on objective. On return there was a flat tire that my wife needed to fix with a kit, there was no spare. They added a tire (358 GBP) and a Kit ($400 GBP) to our bill. What an unethical and shady company. DO NOT RENT A CAR FROM THEM.
review from
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7.6
What's up with the metal posts at the rental car entrance
Cons: It's an unnerving begin and end to the rental -- two posts positioned at the entrance and exit, so close together that the driver must use extreme caution to avoid scraping them on the way in and out. Lots of paint scrapes indicate that many did not succeed. Also not thrilled about the bus connection to the airport -- 5 GBP per person although refunds were provided if you were aware of how to get it (buy pass from hotel concierge, then go back to rental desk and request refund). That being said the car was fine and I did take the unlimited mileage option for an additional 15 GBP per day, which also got me an automatic shift with nav. Overall a good experience but important to familiarize with the gotchas as is so common in the UK.
review from
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4.8
Mediocre
Cons: There is no free shuttle to and from airport During dropoff, the guy was impatient to drive the car away. I was getting my things from the boot and he kept asking whether I was done. After drop off, I wanted to take the shuttle to airport. Unfortunately I have no small change to pay the shuttle. I went to the car rental counter for small change. I told them clearly that I am a customer and just dropoff my car and I need some small change for the shuttle. The refuse to help. So pathetic.
review from
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5.6
feel cheated. The insurance was 3 as much as the rental. I paid for a gps
Pros: Not updated. Ibwas charge d
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2.0
Cons: When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellent
review from
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10.0
Great experience
Pros: We got a great car. Wry comfortable and economic. Made driving a real pleasure.
Cons: Didn't like all the up selling and delays when queuing to be served.
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7.2
Pros: The face-to-face service was good.
Cons: Finding out that ACE trades as Green Motion in the UK doesn't help. Also, trying to find the LHR Hoppa was nigh on impossible, and we didn;t get refunded the bus fare. Green Motion's operation need serious updating (a lot of physical paperwork involved).
review from
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4.4
Terrible
Pros: Nice car, good condition.
Cons: First off, you have to take the "hotel hoppa" public bus, the h1, to get to the hotel where this location is - while the other rental companies have shuttles. The h1 costs 5 pounds each way for a short 15 minute ride. When I returned the car there was a 1-2mm speck of paint damage on the driver side door which I did not create and was likely caused by natural wear and tear. The company charged me 96 GBP ($126) for this "damage" even though it is nearly impossible to see with the naked eye. Will never use green motion again.
review from
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5.6
unexpected insurance costs
Cons: insurance way more than expected, apparently because we were using Ace
review from
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2.0
Fraud
Cons: Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith. On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection. Under duress I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target. Unjustifiable terms For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable? Business Model? What kind of a policy is this for a car company wishing to build itself on good long term reputation? Why would Costa not indicate the scratch on my form and why would he lie? Philosophically, there's no reasonable explanation except that fraud or ill-will is intended
review from
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7.6
What's up with the metal posts at the rental car entrance
Cons: It's an unnerving begin and end to the rental -- two posts positioned at the entrance and exit, so close together that the driver must use extreme caution to avoid scraping them on the way in and out. Lots of paint scrapes indicate that many did not succeed. Also not thrilled about the bus connection to the airport -- 5 GBP per person although refunds were provided if you were aware of how to get it (buy pass from hotel concierge, then go back to rental desk and request refund). That being said the car was fine and I did take the unlimited mileage option for an additional 15 GBP per day, which also got me an automatic shift with nav. Overall a good experience but important to familiarize with the gotchas as is so common in the UK.
review from
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7.2
Pros: The face-to-face service was good.
Cons: Finding out that ACE trades as Green Motion in the UK doesn't help. Also, trying to find the LHR Hoppa was nigh on impossible, and we didn;t get refunded the bus fare. Green Motion's operation need serious updating (a lot of physical paperwork involved).
review from
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2.8
Beware if you’re going overseas
Pros: I expected to go to an Ace car rental when I landed in London because that’s how I booked it on Kayak. Not so. Their affiliate is Green Motion over there, which is located in a hotel, not at Heathrow. That’s when all the extra charges started. I knew I’d have to purchase insurance extra but not that I’d have to pay a hefty price for an upgrade because the car they gave me was a clown car. Then there was the fee for mileage and when we returned the car a valet fee. My $450 deal turned into a $2300 nightmare. Don’t do it! We’ve rented from Eurocrats in the past and will use them in the future. Green Motion sucks.
Cons: All the extra added hidden fees made this super expensive. The customer service upon return was horrible as well. We even returned the car a day early with no discount whatsoever.
review from
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2.0
Loads of hidden fees
Pros: Nothing
Cons: They tried to charge me 20 pounds a day for car seats and wouldn’t let me not get them. Then they were going to force me to get their insurance because I couldn’t find the docs from my cc that said I was already covered. I walked away and we did not rent a car.
review from
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2.0
They are a unethical company!!
Pros: Unfortunately nothing
Cons: Please do not use this company, when we arrived it were told greenmotion was the company we rented from, not Ace. They were aggressive selling insurance on the front on, actually that seemed to be their number on objective. On return there was a flat tire that my wife needed to fix with a kit, there was no spare. They added a tire (358 GBP) and a Kit ($400 GBP) to our bill. What an unethical and shady company. DO NOT RENT A CAR FROM THEM.
review from
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4.8
Mediocre
Cons: There is no free shuttle to and from airport During dropoff, the guy was impatient to drive the car away. I was getting my things from the boot and he kept asking whether I was done. After drop off, I wanted to take the shuttle to airport. Unfortunately I have no small change to pay the shuttle. I went to the car rental counter for small change. I told them clearly that I am a customer and just dropoff my car and I need some small change for the shuttle. The refuse to help. So pathetic.
review from
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5.6
feel cheated. The insurance was 3 as much as the rental. I paid for a gps
Pros: Not updated. Ibwas charge d
review from
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2.0
Cons: When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellent
review from
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4.4
Terrible
Pros: Nice car, good condition.
Cons: First off, you have to take the "hotel hoppa" public bus, the h1, to get to the hotel where this location is - while the other rental companies have shuttles. The h1 costs 5 pounds each way for a short 15 minute ride. When I returned the car there was a 1-2mm speck of paint damage on the driver side door which I did not create and was likely caused by natural wear and tear. The company charged me 96 GBP ($126) for this "damage" even though it is nearly impossible to see with the naked eye. Will never use green motion again.
review from
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5.6
unexpected insurance costs
Cons: insurance way more than expected, apparently because we were using Ace
review from
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2.0
Fraud
Cons: Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith. On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection. Under duress I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target. Unjustifiable terms For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable? Business Model? What kind of a policy is this for a car company wishing to build itself on good long term reputation? Why would Costa not indicate the scratch on my form and why would he lie? Philosophically, there's no reasonable explanation except that fraud or ill-will is intended
review from
