Recent reviews
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4.4
Pros: Hidden costs and no alternatives. Couldn't even upgrade the car
Cons: Clarity on costs , and I feel like I was completely swindled by the person working at the counter
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10.0
Pros: Everything was ready to go when I arrived. Just as was advertised.
Cons: Nothing. Easy check in and check out.
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2.0
Pros: nothing it was closed despite the fact that I had a reservation
Cons: everything - it was closed despite the fact that I had a reservation
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4.4
Cons: I took out an insurance policy but it only worked with certain credit cards, this was not thrifty’s fault, the online booking was misleading.
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6.8
Cons: YOU SOLD ME AN AXA INSURANCE POLICY THAT IS NOT APPLICABLE IN EUROPE - THE THRIFTY COMPANY DOES NOT ACCEPT THAT INSURANCE: SCANDALOUS.
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10.0
It's easy and nice service
Pros: I like the service it's very good
Cons: Nothing
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7.2
Misled
Pros: Car was clean and new.
Cons: We booked a Thrifty economy car at Shoenefeld airport and was given a Hertz car of a smaller category, making it a squeeze for the back seat passengers, and with the total bill about double that of the quote. The only thing we added was the cost of taking to Czech Repulic. It was too late at night to argue. Very annoying.
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2.0
Cons: I got a phone call the evening before, from someone who did not speak English, who told me that there are no cars available. My credit card was charged for the insurance nonetheless.
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3.6
Thrifty forces you to buy insurance you don't need
Cons: Kayak needs to be clear that thrifty will not allow you to use your own insurance unless you have it in writing from you credit card company which of course no one does in an airport. Had to call back to Usa to credit card company and spend thirty minutes on phone to have them email document. Even then, Thrifty staff first try and get you to pay without telling you that you can get around it and also try to get you to pay for premium insurance without giving you the cheaper option
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3.2
car was more than double of the costs announced by
Cons: I thought I got a good deal with 67 Euro for a three day rental. When I arrived at the rental station the employee told me that I have to buy extra insurance and pay extra for the winter tires - without either of it non american drivers are not able to get the car. Then she told me the costs will add up to 173 Euro for the three days - which means more than double of the costs that Kayak announced. Total rip off and ruined my holidays financially.
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10.0
Pros: Comfort, cleanliness, value, staff were super! Delighted overall!
Cons: The car was advertised as 5 people and 4 suitcases. There is absolutely no way four carry-on size suitcase and five people could fit in the Ford Fiesta we were given. It might be more correctly labeled as 5 people 2 suitcases as there were five seat belts and we did get two standard carry-on suitcases in the trunk. We managed with 4 people and smaller pieces of luggage and small backpacks. There might be that much actual volume in the truck; however, fitting four carry-ons in the truck is not possible.
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10.0
Pros: Everything was ready to go when I arrived. Just as was advertised.
Cons: Nothing. Easy check in and check out.
review from
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10.0
It's easy and nice service
Pros: I like the service it's very good
Cons: Nothing
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10.0
Pros: Comfort, cleanliness, value, staff were super! Delighted overall!
Cons: The car was advertised as 5 people and 4 suitcases. There is absolutely no way four carry-on size suitcase and five people could fit in the Ford Fiesta we were given. It might be more correctly labeled as 5 people 2 suitcases as there were five seat belts and we did get two standard carry-on suitcases in the trunk. We managed with 4 people and smaller pieces of luggage and small backpacks. There might be that much actual volume in the truck; however, fitting four carry-ons in the truck is not possible.
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6.8
Cons: YOU SOLD ME AN AXA INSURANCE POLICY THAT IS NOT APPLICABLE IN EUROPE - THE THRIFTY COMPANY DOES NOT ACCEPT THAT INSURANCE: SCANDALOUS.
review from
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7.2
Misled
Pros: Car was clean and new.
Cons: We booked a Thrifty economy car at Shoenefeld airport and was given a Hertz car of a smaller category, making it a squeeze for the back seat passengers, and with the total bill about double that of the quote. The only thing we added was the cost of taking to Czech Repulic. It was too late at night to argue. Very annoying.
review from
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4.4
Pros: Hidden costs and no alternatives. Couldn't even upgrade the car
Cons: Clarity on costs , and I feel like I was completely swindled by the person working at the counter
review from
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2.0
Pros: nothing it was closed despite the fact that I had a reservation
Cons: everything - it was closed despite the fact that I had a reservation
review from
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4.4
Cons: I took out an insurance policy but it only worked with certain credit cards, this was not thrifty’s fault, the online booking was misleading.
review from
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2.0
Cons: I got a phone call the evening before, from someone who did not speak English, who told me that there are no cars available. My credit card was charged for the insurance nonetheless.
review from
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3.6
Thrifty forces you to buy insurance you don't need
Cons: Kayak needs to be clear that thrifty will not allow you to use your own insurance unless you have it in writing from you credit card company which of course no one does in an airport. Had to call back to Usa to credit card company and spend thirty minutes on phone to have them email document. Even then, Thrifty staff first try and get you to pay without telling you that you can get around it and also try to get you to pay for premium insurance without giving you the cheaper option
review from
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3.2
car was more than double of the costs announced by
Cons: I thought I got a good deal with 67 Euro for a three day rental. When I arrived at the rental station the employee told me that I have to buy extra insurance and pay extra for the winter tires - without either of it non american drivers are not able to get the car. Then she told me the costs will add up to 173 Euro for the three days - which means more than double of the costs that Kayak announced. Total rip off and ruined my holidays financially.
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