2.0 Mediocre1 Nov 2021
First they denied I had reserved a car then refused to rent it to me without a passport, even though I have a valid driver's license.
8.0 Excellent29 Jan 2020
Drop-off instructions are confusing. Also, drop-off location at Suvarnabhumi airport is not as good as for other rental car companies. Fortunately, the employee drove us with all our luggage to the gate where we had to check in.
5.6 Okay29 Mar 2019
Drop off was not super easyThe vehicle had a flat tire the source of the problem was unclear. The number for assistance was of zero assistance in informing where the jack etc. Was located . I ended up paying someone to change the tire the rental company said I would be responsible for an undetermined amount of repair for the
10.0 Excellent25 Jan 2019
3.6 Mediocre14 Aug 2018
I’m not angry, I’m disappinted.Upon arriving in Bangkok we found that the van provided was unlike the one we reserved and could not store nearly the amount of luggage as the one shown online. We also were informed that we would not have gps even though we had requested it prior to our trip. The vehicle itself was in fair condition save for the speakers/radio deck which were abismal. They constantly shorted out and were nearly useless. When we returned from our trip and attempted to return the van, your customer service had claimed they could pick up the van for us; however, we were left on our own and had to return the van to a different budget. This cost us almost 4 hours and we nearly missed our bus. Considering that we gave months notice on our requests we are EXTREMELY dissatisfied with this service and will not be using budget again.
10.0 Excellent24 Jun 2018
Budget is always my #1 choice at Bangkok for a vehicleBrand new diesel pick-up with covered bed to put all our luggage. Easy Drop Off on upper level when returning the vehicle and catching a flight, they came up and met me so I could then enter the terminal at the most convenient spot to access my check-in.Nothing to complain about at all.
10.0 Excellent21 May 2018
Everything as expectedI liked everything about the experience. Friendly and fast and a new car that was clean.
9.6 Excellent3 Mar 2018
Easy drop off at the airport.It was a little overpriced.
8.4 Excellent18 Sep 2017
I was thinking the car it will be an diesel 4x4.
2.0 Mediocre29 Sep 2016
Bad serviceThey refused to give car saying something abt company policy then I rented car from national in a good rate and service