Pros: We were so stoked to get a Subaru Impreza! The staff that helped us when we picked up our car at 1 AM at Sea-Tac were so friendly and sweet, as were the staff who helped us when we dropped the car off. The process was super quick and easy, will 100% rent with Dollar in the future.
2 Nov 2016
Cons: The person at the counter telling me that all damages to the car will be charged to my credit card and the insurance I purchased on line is not good
13 Oct 2015
Pros: Even the attendant spent a good 5 minutes trying to upsell me items, they were straightforward about it and not pushy. And the price that was quoted was the final price. No extra airport fees, etc. And was pleasantly surprised that I ended up getting a Subaru BRX which was really fun to drive
13 Oct 2015
Pros: The value and ease of rental experience.
14 Oct 2015
Seatlle tolls are a license to steal for car rente
Pros: A comfortable fuel efficient car at a reasonable price
Cons: Dollar contracts with a company to pay tolls on behalf of it's clients. They charge a $10. fee for doing this -- all for a $1.80 toll I got for being on the wrong road. It is extortionate and the state needs to take action against Dollar for it's inappropriate financial abuse of visitors to Seattle.
20 Oct 2015
Pros: Prius hybrid for a compact price
21 Oct 2015
Cons: Assigned car was not what I had in mind. They would not change it without an additional charge. Ended up using a different company.
26 Oct 2015
Pros: Check in was quick and easy. Return was the same. No issues.
27 Oct 2015
Pros: Good customer service, great car! No issues.
28 Oct 2015
Pros: Car reeked of pot smoke (Seattle). I had to call customer service to report it so I would not be charged. Never should have rented in this condition.
Otherwise, everything was okay
Car was smaller than ordered, but OK. Main gripe i
Pros: Easy location, as all airport hires in SEA are.
Cons: Not showing what I'd actually be paying... Excessive insurance and fees...
2 Nov 2015
Pros: Easy to drop off and pick up.
Cons: Did not get the car that I thought I was getting when I booked the rental.
30 Aug 2016
Stressful+Poor service = Not renting from Payless
Pros: Car was clean -- so good.
Guys not at the counter are great -- the ones giving you your keys and are there when you drop off the car.
Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in.
They will actively manipulate you with negative statements about your insurance.
They will not use price points but continually try to upgrade you or sell you things you don't need.
It was NOT an easy pick up.
19 Oct 2016
No cars, no service
Cons: They didn't have any cars and were basically trying to hide that information from all of us. Eventually they walked me over to the Thrifty counter and implied that they would give me a car at the same rate. Hot that did not happen. Extremely unprofessional and so frustrating.
26 Oct 2016
Easy in Seattle
Pros: They had the car I reserved despite my arriving late in the day. A big plus in my book! All the other budget car rental places I have used in the past have not had what I requested and "upgraded" me to a mini van (not an upgrade in my opinion) or I could pay more for a mid-size vehicle. The whole process with Payless was easy and quick with friendly service. The car was clean and ran well. I'll use them again. Helpful hint when renting in Seattle.....ask about Toll Fees!
16 Nov 2016
Cons: all the hidden charges..It ended up costing $300 instead of the quoted $143!!
11 Oct 2015
Cons: Interior could have used one more pass through for cleanliness.
11 Oct 2015
Terrible service - try to force you to upgrade if
Cons: The customer service is terrible. Flight was an hour late, and therefore I got to them late. Told me it is my fault for being late, and that he couldnt honor my car since none is available, and I'd have to pay to upgrade.
13 Oct 2015
Extremely poor communication
Cons: I booked a compact. Arrived a little over an hour before pickup time. I was told they had two larger vehicles available instead of the one I booked. They did not mention the rate would be higher. It was more than 40% higher. When I questioned them they told me rather snippily it's the same as if I arrived at the airport and tried to change to an earlier flight and I would be charged more for the flight change. Honestly?!? When I asked whether they would have a car in the size I booked ready by the time I'm scheduled to pick it up, they said they may or may not but I was welcomed to wait. Really? I left and was able to get a car with a different company. I stopped by and told them to cancel my booking. They informed me they nearly had a car ready for me. Not!
16 Oct 2015
Great customer service
Pros: My rental agent in Seattle was amazing! He made sure the car I selected was comfortable, then when the representatives in the actual lot were busy and the process was starting to lengthen he went out of his way to make sure I could get going as smoothly and quickly as possible. I would definitely recommend their customer service!
Pros: Dropping the car off was great. Didn't really have to do too much.
Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.
22 Aug 2016
Pickup took 1h+
Pros: The car was nice and dropoff was pretty easy and quick
Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.
13 Oct 2015
Too much hidden fee
Pros: Clean inside, ok process
Cons: Too much hidden fee, gas price was 2x higher than the market price
20 Oct 2015
Pros: Drop-off was easy
Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.
24 Oct 2015
Pros: I liked the woman at the counter, since we were from out of town, she explained the toll system to us and was very clear about how to avoid getting charged for tolls.
Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.
13 Nov 2015
Walk the long mile
Pros: Camry was great, leaving with car and returning with car easy
Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops
21 Nov 2015
Nice new camery
Pros: I liked the car and how simple things were
Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready
2 Dec 2015
Pros: Decent car for price, had a handy ice scrapper in trunk. Service friendly. Liked that they allow half tank gas purchase which was all I needed.
Cons: Car was a bit dinged up. 51k miles
5 Dec 2015
Pros: They helped me sort out a dog hair problem at drop off.
But dont forget to vaccum before returning car ! :)
8 Dec 2015
Pros: The pickup and drop-off went smoothly. Vehicle ran well.
Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small.
The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package.
BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.
Pros: Was the best experience I've had with renting a car. Efficient and pleasant, I would not hesitate to rent from EZ car again.
15 Oct 2015
I never got the cae
Pros: Secret charges I did not know about !! They need to be way more clear!
16 Oct 2015
Rude Counter Agent
Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.
17 Oct 2015
Excellent Customer Service; Smoky car
Pros: Our rental agent was amazing in Seattle! She was quick, efficient, did not try to hard sell additional insurance. In addition, she was kind, professional and had excellent customer service skills.
Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!
18 Oct 2015
Overpriced gas, complicated pick up
Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.
19 Oct 2015
Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.
20 Oct 2015
Pros: Love the Mini Van
Cons: It was some what dirty when I picked it up
22 Oct 2015
Low cost and efficient
Pros: Clean and well maintain vehicle.
26 Oct 2015
Cons: Another bait and switch. Charge was 40 more than quote
Pros: Mgr Julie was very professional and generous, gave me a free upgrade, love you for that
26 Sep 2016
Any detail of rental car fee
Pros: I have not received any detail of rental car fee. When I booked on the Internet, it was only 96$ for two days. I picked up the car and the fee was 114$. But my credit car showed that the fee was 154$. So I need the detail of fee. Thank you.
28 Sep 2016
Picking up away from the airport to save money
Pros: We chose to take a half hour uber ride to pick up our car in order to save some money. Here is what I learned: At a more remote site, despite being promised a small four-door car, all they had were pick- up trucks and a fiat. There would have been many more choices at the airport. We started with the fiat and had to go back and swap the next day because the storage area in a fiat will accommodate a toothbrush and not much more. They tried to charge me for an upgrade, but backed down very easily without me getting angry, and we drove a very comfortable minivan for the duration of our trip.
25 Oct 2016
Pros: Adam and Julie were very professional and courteous!
Cons: all good, no complaints
29 Oct 2016
Pros: Fast pickup and great service
14 Nov 2016
Brand new Cadillac! What's not to love?!
Pros: The car was awesome!
Returning it was simple.
Cons: The car I reserved wasn't available. I hear this is a typical...
So for $200+ we got a car that day instead of returning another day.
10 Oct 2016
check in and checkout
Pros: Two people who made my experience great were the ones who checked me in and out.
Cons: Managers of the person who checked me.in. They were not flexible with the options.
8 Nov 2016
Pros: I loved the car and people at the rental were great, nothing was problem i liked that. I miss the var already. Thank you for the car and the excellwnt service.
16 Dec 2015
Pros: Quick and easy. Good customer service.
Cons: Extra charge for picking up and returning the car in different states, even though, according to the license plate, I was returning the car to the state it was registered in.
Pros: Ease of rental, got lucky with a brand new car, nice features, easy system for pickup and dropoff.
Cons: Had to walk a bit from the airport to the mariott location as I didnt realize it was an off airport location. However it still turned out better than expected in spite of this.
10 Nov 2016
Pros: Pick-up and drop off were easy at my location. Only charged exactly as quoted. Nice, clean car that handled well.
31 Oct 2015
Pros: Staff at Seattle ( lugh was his name )
Cons: Wanting $250 to drop off at Salt Lake City instead of Seattle. One way fee.
3 Oct 2016
Car Rental Deception
Cons: So I rented through Kayak and carrentals.com, and was quoted an $81+ cost. When I got to Hertz, they did not honor that reservation. Instead I paid almost twice as much. DO NOT RENT FROM HERTZ THROUGH THIRD PARTY SITES.
17 Oct 2016
Pros: Car was clean and fit the needs for our weekend.
Cons: We requested a drop off online at 3pm only to be told when we picked up the car that they closed at 2pm. We had to scramble to change our Ferry reservations and plans. It took WAYYYY too long to get our car. Stood in line for 45 minutes with only 2 people. Also, every other sentence out of the person's mouth was trying to sell me something. Other car rental services have been MUCH quicker. Also, paid for an "upgrade" which apparently means something without an automatic locks or cruise control. Not a great experience.
30 Oct 2016
They did not have cars, said to go to airport loca
Cons: Looks that Hertz were false-advertising by posting a low rate under the downtown location and then telling customers to pick up the cars at the airport office.
13 Nov 2016
Canceled at the last minute
Cons: Only hours before I needed the car, Hertz called and told me that none were available. I had to find a different rental service, where there were other people in line because Hertz had canceled on them, too. Totally unacceptable.
14 Nov 2016
I Cannot Rate the Rental Based on Above Criteria
Pros: It was going to be pretty affordable
Cons: I didn't actually end up getting the rental because Hertz called that morning, as I was on my way to pick up the car, to tell me that they actually did not have a car available for me. I had to rearrange my entire weekend plans because of this.
29 Nov 2016
Pros: quick pick up , drop off, excellent customer service by ( I think his name ) Jaime or Jesse , he was great!
8 Mar 2016
Great value for money
Pros: Great new car, quick drop off, straightforward and hassle free. They charged me the amount quoted online exactly, to the penny.
Cons: The pickup location was hard to find. It was in the back of a building that used to house the Hertz office in the front, which meant that when I got there it looked like the Hertz office was abandoned and no longer there. It took a while to figure out that it had moved to the back; there were no signs or anything.
Cons: The car was good value, but not very comfortable
17 Aug 2016
Pros: Friendly staff, ease of pickup/ drop off, loved that the Jetta was an option to drive
2 Sep 2016
Pros: Easy check in and check out
Cons: The car needed alignment
8 Sep 2016
Hidden fees out the wazoo
Pros: Pretty fast service.
Cons: A $23 booking turns into $142. Many line items that don't make sense. Simple addition of all line items is less than the total.
8 Oct 2016
Pros: Nice van and clean
19 Oct 2016
Pros: I can’t believe that you can charge $55 for the rental of a car but charge $77 for four gallons of gas? You actually charged me more to fill the car up than to rent it? Amazing, that’s almost robbery and I will never rent from budget again!
26 Nov 2016
How much is it????
Pros: I liked how easy it was to get a decent price on a rental car at the last minute. When we first walked up to the counter to rent the car the lady at the counter told us that it was going to be over $200 to drive one way from Seattle to Spokane. I thought to myself there has to be a cheaper rental. So I got on my handy-dandy cell phone and looked up cheap car rentals. Thank God for kayak.com. using the service saved me about $100.
Cons: What is there not to like? Saving money is always good.
Pros: Very simple pick up and drop off after hours with flexible return hours!
12 Oct 2016
Good customer service
Pros: Dennis Zapata stayed late to process our rental even though the office was closed and Anna Edwards responded quickly and generously to an issue with the cleanliness of the vehicle.
Cons: Info on office door showed it was open to 7 but it closed at 6!
12 Nov 2015
Pros: The customer service was outstanding. I thoroughly appreciated the quality of personnel.
7 Dec 2015
Pros: HAD A BLAST WITH THE CHARGER RENTAL, DEFINITELY WILL CONSIDER UPGRADES MORE OFTEN IN FUTURE!
4 May 2016
bad car, unexplained charges
Cons: The car was awful to drive, uncomfortable seat, awkward steering wheel positioning, the auxiliary audio input didn't work, it doesn't have cruise control, the steering was loose and not very responsive; I know it was a compact car but I've driven other compact/economy cars that were so much better than this one.
The pick up was fine, good customer service and I was in and out fairly quickly.
The drop off not so much, the customer service person was not friendly, I handed her the keys and she looked at me like "what are you still doing here"? Then she asked me if I wanted a receipt and I said "Yes please". She didn't speak another word to me and then typed up the receipt and handed it to me, no eye contact, no words. The receipt was for around $83 which was the estimated total cost when I reserved the car so that was nice. But then the next day I got another charge for $24.01 with no explanation, no e-mail, no phone call, no nothing. What was this charge for?! The car had more gas in it when I dropped it off than it did when I picked it up. The car was clean, I even picked up some trash that was in it before I picked it up. There was no damage, I returned it hours earlier than I needed to. This was a terrible experience and I will never use Alamo again.
30 Jun 2016
go to alamo
Pros: location - downtown seattle
Cons: returning the car after office hour is a hassle.
No instruction was given.
12 Sep 2016
Cons: Nothing - it was great!
15 Oct 2016
Simple drop off
Pros: Quick and simple service. Took less than 5 minutes!!
13 Nov 2016
Cons: It was tough to find the exact place for drop-off (despite the convenient downtown location), and I'm still not sure if I navigated the drop-off protocol correctly.
3 Dec 2016
Easy and fast
Pros: I like how fast and easy the whole process was! They set it up to make it easy steps from reserving the car to driving it out!
Pros: The car was excellent but not at the airport where I expected it to be. I had to pay for a cab ($40) to get downtown and get stuck in horrible Seattle traffic leaving the rental center. The people at National were great and helpful but the entire experience should have been better
17 Jul 2016
Pros: All of the staff seemed to enjoy working there and were very thoughtful of the needs of the customers, pointing out where I could find a bathroom and a good place to wait for my ride.