Pros: Friendly representatives - not pushing for extra insurance etc. Good car - we were given a better car than we booked
18 Sep 2017
scam, rip off and bad car
Cons: The car made terrible noises from the second day we had it and staff were uninterested and said is was unlikely as quite new.
I received a parking ticket on the street, paid it, but the police took the number plates as they do in Greece. Budget were completely unhelpful in trying to get them back and said they could take a month - but locals and hotel said all it requires is someone to collect from central police station. They are now charging me triple the rental rate, keeping the contract open, not answering the phone, not contacting me and not collecting the number plates. Total scam and dishonest.
7 Sep 2016
Cons: Just that you have to pay a premium for automatic transmission
9 Sep 2016
Pros: I was quoted one price then they doubled my charge for checking in after a certain hour when I was there at 11pm to get car. Terrible business.
Cons: Overcharged and not quoted correct pricing.
14 Feb 2017
Pros: We picked up the car at midnight on a weekday. Great attitude by the counter staff, provided me with all the options for the class I selected, and offered us bottled water when we told them we have a long drive ahead of us. Also, the car was in great shape despite the high mileage (high mileage is typical for most car rentals in Greece so I was not surprised). Overall, a great experience. I will rent again from Budget in ATH.
Cons: The walk from the terminal to the rental car area out in the cold. Nothing to do with Budget. Also, the drop off signs at the airport need improvement; it is very easy to miss them.
24 Apr 2017
Pros: Helpful staff. Good location. Clean restrooms. Coffee and drinks provided of a good quality.
Cons: They didn't tell us that we needed to acquire and fill ADD BLUE to the diesel engines of the vans. The vans were fairly new but the ADD BLUE lights came on immediately after leaving the airport and much concern about what was needed, etc.
27 Aug 2016
Cons: Missed connecting flight, notified Enterprise via email (didn't have phone service) and arrived a day late. No car when we arrived. Had to find one with another company at the airport (Hertz - they were great).
3 Oct 2016
Pros: Drop off was difficult due to parking and lack of attendant. All else was excellent!
21 Oct 2016
Pros: Convenient pick up and drop off locations, friendly and helpful staff, nice car, and a good price!
14 Jan 2017
Fast, efficient, friendly service. Great cars
Pros: I got a really new automatic car, and had no problems. Will rent again!
10 Feb 2017
Great rental experience
Pros: Everything went super smoothly. The office provided me with a USB car adapter since I needed one, and gave me a free upgrade due to availability
Cons: I reserved a car which can hold specific number of passengers (8)
Kayak reservation was clearly stated number of passengers 8 but Avis rep said Kayak made a mistake and I need to pay an additional$99 euros for this 4 day rental over and above the agreement. Even if there is discrepancy Avis should pick this up with Kayak and not put a gun on customer's head when he/she has no other choice. Additionally car has multiple scratches and dents, over all renting a car in 3rd. World countries is always risky and unpredictable.
28 Nov 2016
Great customer service, but should have sprung for
Pros: The customer service was excellent, and they even give you free coffee from a fancy Illy machine while you wait.
Cons: The wait while they pulled up the car was a little long (about 15 minutes). The office on Siggrou is a little tricky to access since you have to drive up onto the sidewalk and then out into oncoming traffic. The car was pretty touchy and it would stick between gears, but I suppose that is what I get for renting the cheapest option.
23 Jun 2017
Given faulty gps
Pros: We were given a new car with a broken cigarette lighter port. As a consequence about 1/2 hour into our trip the gps lost power and we spent 3 hours lost in the suberbs of Athens lost
4 Sep 2017
Cons: I rented a car two days -- it was supposed to be ready at 9am and when I showed up at 2pm to pick it up I had to wait 45 min until I made other plans and had to cancel the rental with Avis. 10 people working in that office and being told every 5 minutes "it's coming" - it is just unacceptable! Never again.