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Rome car hire reviews and directory
Budget
Budget reviews
Car hire locations
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Budget
Locations in Rome
Circonvalazione Gianicolense53
+39 346 978 3511
Corso Di Francia 141
Galleria Giolitti
+39 064 814 373
Roma Ciampino Aeroporto
+39 067 934 0195
Roma Fiumicino Aeroporto
Roma Lido Di Ostia
+39 065 612 795
Via Baldo D Ubaldi 116
Via Laurentina 665 C
+39 348 973 7002
Via Sant'alessandro 7
+39 324 900 8475
Via Sardegna 38 A
- 4.7
- 6.0
- 5.8
- 4.7
- 4.7
Recent reviews
4.0 Mediocre
17 Sep 2016
Too many surprises!
Pros: Nice car. Return process was efficient
Cons: Waited in line a long time! Had to pay extras Kayak did not quote me! Cost me an extra $100! Walked into the rental car area and my car wasn't there. I had to track someone down and was finally given a different car!
2.0 Poor
10 Oct 2016
Cons: They didn't have the car i requested and didn't have an appropriately sized replacement.
5.2 OK
26 Oct 2016
pushy insurance additions
Cons: The woman at the desk in the Rome airport insisted I added on insurance. I said no several times. She then proceeded to add on just a "little insurance" that wound us costing me an extra $150 euros. I did not even realize until drove out of the lot!
7.6 Good
28 Mar 2017
Good experience, although there was a little confu
Pros: Drop off was extremely efficient and I got a good price on the car
Cons: They tried to upsell me, then they sent me to the wrong car and I had to switch cars. They also charged me about 50 euros to refill the half tank of gas, which seems a little high to me. But overall a good experience.
5.2 OK
15 Jun 2017
Do Not Use Budget Rental in Rome!
Pros: The vehicle was clean, comfortable and large enough for our bags +5 people.
Cons: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.
3.6 Mediocre
23 May 2017
An hour-long attempt to upsell us to a vehicle we didn't want or need
Pros: All the customer service representatives were very friendly!
Cons: We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!
8.0 Good
29 Oct 2015
Cons: Service at check in at store
6.0 OK
29 Apr 2017
Over priced not what I was quoted
Pros: I really only liked that there was a car avliable
Cons: First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast.
Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote?
Thank you
Hertz
Hertz reviews
Car hire locations
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Hertz
Locations in Rome
- Via Del Tintoretto, 400
+39 065 034 581
Circonv. Nomentana 532
+39 064 358 0242
L. Da Vinci Ap
+39 066 501 1553
Lungotevere Delle Armi 27
+39 063 230 339
Montemario
+39 063 534 3758
Rome
+39 067 934 0616
V. Stazione Prenestina 8
+39 064 740 389
Via Aeroporto Di Fiumicino 164
+39 066 500 1251
Via Appia Nuova, 1200
+39 067 128 9027
Via Aurelia 1054
+39 066 690 9307
Via Borghesiana 170
+39 062 215 2327
Via C.redicicoli 551
+39 068 726 2230
Via Casale Redicicoli 501
+39 068 726 2230
Via Degli Olmetti 37
+39 069 075 419
Via Del Casale Cavallari 204
+39 065 429 4428
Via Dell'argilla, 5
+39 063 937 8808
Via Di Torrevechia 489/a
+39 068 117 3503
Via Fattoria Rampa 35
+39 067 245 8329
Via Giolitti 34(plat 24)
+39 064 883 967
Via Isole Del Capoverde 71
+39 065 603 2454
Via Lanuvio 25
+39 067 885 1400
Via P. Matteucci 11
+39 065 782 420
Via Pietro Frattini, 142
+39 066 571 476
Via Pontina407
+39 066 690 9453
Via Salaria 1300
+39 066 690 9808
Via Salaria 413
+39 063 218 095
Via Sardegna 30 A
+39 063 216 886
Via Shakespeare 43
+39 065 922 742
Via Tuscolana 1530/1546
+39 067 220 973
Via Valerico Laccetti 35
+39 062 295 788
Viale Kennedy 86
+39 067 128 9027
Viale Regina Margherita 208
+39 066 478 0328
Viale Tirreno 128/a
+39 068 171 421
- 7.5
- 7.8
- 7.5
- 6.5
- 7.5
Recent reviews
4.0 Mediocre
2 Sep 2016
Confusing
Pros: Car was in good condition, pick up and drop off locations easy to find.
Cons: The staff did not speak much English and although I speak some Italian it was difficult to communicate with them and understand what was happening at pick up and drop off, particularly with regards to insurance.
10.0 Excellent
25 May 2017
Pros: Friendly service. Great car.
5.6 OK
13 Oct 2016
Pros: The office staff was kind, helpful, and spoke English.
Cons: The parking garage was very difficult to navigate. There is no signage from the road directing you where to go.
7.6 Good
1 May 2017
Pickup/Return
Pros: Mechanic at pickup very patient and staff at airport bith patient and efficient
Cons: Arrived at airport very close to intern'l flight cutoff--GPS in English misidentified rental return as same as passenger drop off in teminal 3--suggest you explain at contract signing that drop off is inside short term parking---I found English language signs in garage ambiguous
10.0 Excellent
7 Jun 2017
Rome to Salerno
Pros: Good size car. Comfortable for 2 suitcases and carry ons.
Cons: Extended lunch hour at return.
8.0 Good
15 Dec 2016
Pros: Pick up was easy
9.2 Excellent
19 Oct 2015
Great experience.
Pros: Car for the money. Very fuel efficient, easy to drive, and in good shape.
Cons: Return location was very hard to find because they moved and no phone number.
4.4 OK
14 Jun 2017
Cons: Rude Staff.
Ace
Ace reviews
Car hire locations
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Ace
Locations in Rome
Parcheggio Multipiano B Lvl 4
+39 066 501 8172
- 2.0
- 2.0
- 2.0
- 2.0
- 2.0
Recent reviews
2.0 Poor
17 Sep 2016
Horrible Experience
Pros: They are off site and didn't provide shuttle info, the shuttle driver wouldn't let me ride because the booking agency and rental car company have different names (Ace and Gold Star), and they refused to rent a car to me in the end because I didn't bring my international license (which no company in Italy has ever asked for). I paid nearly 90 Euros for additional insurance that had the wrong days listed, and it was a third party company so they charged me even though the car reservation was denied and canceled. Overall it was a horrible experience. They deserve negative stars and you should stop including them on your website.
2.0 Poor
22 Feb 2017
Scam
Pros: Absolutely nothing
Cons: First they are not ACE in Rome, they are Goldcar but no where is this indicated on kayak or rental papers. Second, they car I rented already had a warning light on but no manual to indicate what was the problem (or to even realize that was a warning light until pointed out by friend). Third I received an email after return stating they were charging nearly 500 Euros for unspecified damages. Nothing said (and nothing was said at all) at return indicated that this would be forthcoming or that there was a problem that I could have discussed in person at time of return. I have already started the process of contesting this including contacting a lawyer. I recommend that Kayak seriously contemplate discontinuing their association with this company or require them to be much more forthcoming about the information and stipulations that are imposed upon renters by this company.
2.0 Poor
14 Apr 2017
This company is Goldcar
Pros: I refused to rent from them after previous experience.
Cons: Goldcar were the worst company I have ever rented from. If I had realized Ace was just a front for them I would never have rented. Turned up and was informed I would have to pay €110 extra because I didn't have a International Drivers License. After my last experience renting with Goldcar I knew this wouldn't be the last hidden fee they would try to put on me. Stood in the queue for an hour and there was only five people in front of me. Left the desk within two minutes and hired a car from the Europe Car desk. I suggest that you book with a different provider and pay less in the long run than Ace/Goldcar's multiple add ons afterwards.
2.0 Poor
28 Apr 2017
Wouldn't Rent to Us
Pros: Rudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.
Cons: Everything.
2.0 Poor
21 Apr 2017
NEVER AGAIN
Pros: I didn't t like the experience at all.
I have been scammed by this company, and like me at least another 10 Americans that used kayak for the reservation.
We where forced to buy extra insurance coverage for the car with the excuse of missing international driving license, and if you don't buyed it no car. On $ 120 dollars reservation, I had to pay almost another 200 euros for the car. On Easter holidays all the others companies where booked up and you bob t have other choice that accept the extras double cost of my rental car.
I was flying stand by and the day I returned the car I was uneble to leave Italy for the fly conditions, so I had to book a new car for 1 extra day and I did with Sicily di Car and i wasn't t charged extra money for insurance or deposit on the full thank return.
ALSO THERE ISN T A LAW IN ITALY FOR THE INTERNATIONAL DRIVING LICENCSE , they give me the car without any problem or extra charge.
So I'm here now to ask you to solve this problem between you PRICE LINE AND ACE RENTAL CAR .
Is my intention to report you this FRAUDOLENT car rental company, and I will also dispute the charge on my credit card.
I am here for future explanations and waiting from you for news.
Sincerely
Luigi ghidetti
2.0 Poor
21 Apr 2017
Cons: Is not at the airport
2.0 Poor
14 Jun 2017
POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERS
Cons: We reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture.
Giuliano
Avis
Avis reviews
Car hire locations
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Avis
Locations in Rome
Aeroporto Roma Ciampino
+39 067 934 0195
Circonv Gianicolense 53
+39 320 456 8652
Corso di Francia 141
+39 342 157 5365
Roma Lido Di Ostia
+39 065 612 795
Via Aeroporto Di Fiumicino 320
+39 066 501 1531
Via Baldo Degli Ubaldi 116
+39 342 155 3836
Via G Giolitti 26 32
+39 064 814 373
Via Laurentina 665 C
+39 348 973 7002
Via SantAlessandro 7
+39 324 900 8475
Via Sardegna 38A
+39 064 282 4728
- 4.0
- 6.7
- 6.7
- 2.7
- 3.7
Recent reviews
4.4 OK
6 May 2017
Kayak rate not honored
Pros: Rental was satisfactory in terms of car
Cons: The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.
2.0 Poor
2 Apr 2017
Horrible and totally unprofessional.
Pros: Nothing
Cons: They did not give me the car they advertised. I booked a BMW 2 series COUPE or similar. When I reached they offered me a VW golf. The man on the counter argued with me about giving out 5 door cars. A coupe is NEVER a five door!! And are you kidding me with a golf? How are the two cars even comparable? Or similar? I asked him if he had anything similar to the car advertised. He said no and since they were still going to charge me I had to go with the car. Also it's been 4 days now and the hold on my card hasn't been lifted. I never expected for kayak to advertised such lying and cheating vendors. Or at least verify the truthfulness behind what it's vendors were offering. Instead we as customers get stuck in foreign lands with bad deals. Extremely disappointing. Never expected this from KAyak or Avis
4.4 OK
19 Sep 2016
Pros: The car was bigger than I thought for the class size.
Cons: Waited for 30 minutes for the car after our paperwork was done. The agent piled on the extra fees and acted like they were all necessary. The insurance costs were half of the base rental price.
4.8 OK
26 Mar 2017
Cons: Your site recommended an insurance with Alleaz, but they did not recognize it. We were asked to buy their insurance, which costed us near$400. I strongly demand Kayak to refund the cost of insurance($72) I bought from you.
Eui
7.6 Good
8 Apr 2017
Cons: Long line to rent car
5.2 OK
5 Jun 2017
Bad experience picking up car in Rome
Cons: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future
Dollar
Dollar reviews
Car hire locations
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Dollar
Locations in Rome
L. Da Vinci Ap
+39 066 501 1553
Rome
+39 067 934 0616
Via Dell'argilla 5
+39 063 937 8808
Via Giolitti 34(plat 24)
+39 064 740 389
- 3.0
- 5.0
- 4.0
- 2.0
- 4.0
Recent reviews
5.2 OK
20 Jul 2016
Chaos at pick-up
Pros: Great little car (Fiat Panda) to drive through narrow Tuscan city streets.
Cons: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.
2.0 Poor
6 Apr 2017
No way to fetch the car
Pros: We never got the car because there was no way to get to that part of town. There was a marathon that day and we had to spend an extra 55 euro to go to the airport and get another rental even though this one was prepaid
Europcar
Europcar reviews
Car hire locations
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Europcar
Locations in Rome
C.ne Gianicolense, 93
+39 065 376 696
Ciampino Airport
+39 067 934 0387
Circonvallazione Nomentana, 534
+39 062 323 7603
Piazza Francesco Vivona,3
+39 065 925 020
Via Appia Nuova 614
+39 067 834 4240
Via Dei Prati Fiscali 293-295
+39 068 861 266
Via Flaminia Nuova, 216
+39 064 548 1354
Via Giolitti 34
+39 064 882 854
Via Sardegna, 51
+39 064 202 0038
Via Tiburtina,905/a
+39 064 072 375
Via V. Lamaro, 30
+39 067 290 7739
Vle Degli Ammiragli 107
+39 063 972 0639
- 8.0
- 4.0
- 6.0
- 6.0
- 8.0
Recent reviews
6.4 Good
19 Oct 2016
Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows.
Renault Twingo not in range of Fiat Panda in my opinion.
GREEN MOTION
GREEN MOTION reviews
Car hire locations
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GREEN MOTION
Locations in Rome
c/o multipiano B- A. Leonardo da Vinci
+39 0688805555 / +39 3929210484
- 2.0
- 2.0
- 2.0
- 2.0
- 2.0
Recent reviews
2.0 Poor
20 Oct 2016
Would not use them again
Pros: Nothing
Cons: They were outside the airport and the shuttle was took around 45 minutes to arrive when we were told it would take 5 minutes.
The customer service staff were very poor and slightly rude
LOCAUTO
LOCAUTO reviews
Car hire locations
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LOCAUTO
Locations in Rome
STAZIONE FF.SS.TERMINI - VIA GIOLITTI 34 - RM
Via Sicilia 36 - CAP
c/o Aeroporto Ciampino
+39.06.65959475
c/o multipiano B- A. Leonardo da Vinci
06/65953615
- 8.0
- 8.0
- 6.0
- 8.0
- 4.0
Recent reviews
6.8 Good
22 Sep 2016
Not bad
Pros: Not a long queue on getting and giving back, clean car, and fine!
Cons: The place for putting my charger of mobile and GPS, was not working at all
Also by comfort, the car was good not perfect. (I searched for a car written is good for 5 passengers, but truly it was comfortable for 4)
Rhodium
Rhodium reviews
Car hire locations
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Rhodium
Locations in Rome
ROME FIUMICINO AIRPORT Parking GO Via Portuense 2385A
c/o Aeroporto Ciampino
0039 0679340898
- 2.0
- 2.0
- 2.0
- 2.0
- 2.0
Recent reviews
2.0 Poor
28 May 2017
Cons: The cancelled 30mins before I was due to pickup the car, absolutely ridiculous, will never hire from them again
Car hire locations
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Alamo
Locations in Rome
Serviced By Enterprise
+39 066 595 9475
Serviced By Enterprise
+39 064 826 140
Via Sicilia 36
+39 064 274 2395
Car hire locations
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AutoEurope
Locations in Rome
Europcar Desk In Terminal
Europcar Leonardo Da Vinci *Ikc*
Car hire locations
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Ecovia
Locations in Rome
Rome Airport Ciampino
35 travellers who rented a car in Rome gave the car agency they used an average rating of 4.8