Rome car rentals

Cons: The staff did not speak much English and although I speak some Italian it was difficult to communicate with them and understand what was happening at pick up and drop off, particularly with regards to insurance.

Cons: No instructions on how/where to return the car at Florence airport which is very poorly signed. Would have been great to be given a map. Car, with only 17,000 km (Dacia Duster) rattled and creaked.

Cons: Hertz was closed on Sunday so we spent 5 hrs trying to find another Hertz location!!! Even though we rented it to return on Sunday

Cons: The car we picked up in Rome was much bigger than what we’d requested. They had a large Citroen, hard to drive in Italy, or a very small Fiat 500. Dropoff was a nightmare. No address for the Genoa airport which was difficult to find and there were no instructions about where at the airport to drop off the car. We found a parking area labeled Hertz so we left it there but the off-site office was closed. We walked from there to the airport three blocks away and found the on-site desk. It would have been good for the folks in Rome to have given us instructions regarding drop off.

Cons: I waited for an hour to get my car. I showed up at 8:40 and didn't leave with the car until 9:40. The office was so inefficient. It looked like they were doing everything manually. when you have online reservations, why aren't you managing this in advance? Then, when I got the car, it was a mess. It had scratches and dents all over it. Warning lights kept coming on for no wiper fluid and for low tire pressure. After waiting an hour already I was not about to wait longer to get a different one.

Cons: The parking garage was very difficult to navigate. There is no signage from the road directing you where to go.

Cons: Arrived at airport very close to intern'l flight cutoff--GPS in English misidentified rental return as same as passenger drop off in teminal 3--suggest you explain at contract signing that drop off is inside short term parking---I found English language signs in garage ambiguous

Cons: Extended lunch hour at return.

Cons: The place for putting my charger of mobile and GPS, was not working at all Also by comfort, the car was good not perfect. (I searched for a car written is good for 5 passengers, but truly it was comfortable for 4)

Cons: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.

Cons: Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.

Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.

Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.

Cons: Very difficult to find the drop off even with Navigation. Employee was not very attentive or helpful.

Cons: The line to pick up our car in Rome was very long

Cons: Dollar uses Hertz/Thrifty as agents but nowhere is this mentioned. Nowhere did it say at Rome train station the location to do the paper work was different than where there cars are located so went to the wrong location. Asked about if the car was returned a little after the origination time (as we had to walk back to the parking garage delaying the pick up of the car) if this would be and issue and was told that as long as I was close it would be ok. Found out at the garage that I was not given all the paper work so at the pick up garage they generated new paper work. Picked up the car. The car was not clean. Rushed check out process Large dent in passenger side door and significant scratches elsewhere. Was told by the garage staff they were aware of all the damage. Thankfully took pictures and paid for the supplemental insurance (very pricey). Drove the car without incident. The return to Florence was more near chaos. Arrived a half hour after the origination time due trouble getting diesel and was immediately asked about getting in an accident due to the dent in the door and also noted the scratches. Also he noted I was a 1/2 hour late returning the car. I stated that the body damage was there already there when we got the car but the somewhat surly check in person stated the paper work had no mention of the car having any damage what so ever. His attitude slowly changed when he realized the substitute paper work given to me at the garage was essentially blank with nor even the starting milage filled in. We worked out a guesstimate for the starting milage and likely since I had the supplemebtal full coverage and time dated pictures of the damage he said nothing more about body damage. Also nothing further about late arrival. After having significant stressr and feeling like this was all going terrible wrong he said everything was fine and he closed the rental. In the end I am not sure I would use Dollar again too much chaos!

Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows. Renault Twingo not in range of Fiat Panda in my opinion.

Cons: We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!

Cons: It look over 1.5 hours to get the car which mostly killed that day for us.

Cons: Service at check in at store

Cons: First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast. Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote? Thank you

Cons: One guy there. He was absolutely struggling. Only three customers, and I was customer #2. It literally took over an hour to get checked out because the system was down.

Cons: The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.

Cons: The only disappointment was that they charged us 10€ extra for chains, PER DAY! The chains are required equipment by law in the winter— there should not be a charge for basic equipment requirements. This is equivalent to charging extra for the reflective triangle that’s required by law...this is ridiculous and I will do whatever I can in the future to avoid this charge. You should not take advantage of people this way.

Cons: I had 2 reservations and clearly told them I wanted the one that was less expensive . Brought in my confirmation number and printout and clearly told them what I wanted . They told me I was paying in dollars not euros . I was over charged by approximately $280. Very upset

Cons: They did not give me the car they advertised. I booked a BMW 2 series COUPE or similar. When I reached they offered me a VW golf. The man on the counter argued with me about giving out 5 door cars. A coupe is NEVER a five door!! And are you kidding me with a golf? How are the two cars even comparable? Or similar? I asked him if he had anything similar to the car advertised. He said no and since they were still going to charge me I had to go with the car. Also it's been 4 days now and the hold on my card hasn't been lifted. I never expected for kayak to advertised such lying and cheating vendors. Or at least verify the truthfulness behind what it's vendors were offering. Instead we as customers get stuck in foreign lands with bad deals. Extremely disappointing. Never expected this from KAyak or Avis

Cons: Without IDP they would not rent car

Cons: the return place in tiburtina wasn't there. either moved or closed. or the address is wrong.

Cons: Location was difficult to find and not convenient if you're staying in the city. The process in the rental was a little antiquated, requiring a lot of paperwork most companies don't use anymore. Maybe it's an Italian thing.

Cons: Was supposed to get a Luxury SUV (Q5 or similar) - was offered a renault clio

Cons: Rented twice here. They always give you the hard sell and put items on your bill without explicit consent. Then they don’t print a contract copy so you have to return to the office to mark additional damage. They basically just do everything they can to make a bit more money or make it hard for you not to be overcharged.

Cons: The cancelled 30mins before I was due to pickup the car, absolutely ridiculous, will never hire from them again

Cons: Very rude agents. Car I booked and what I got were totally different.

Cons: They were outside the airport and the shuttle was took around 45 minutes to arrive when we were told it would take 5 minutes. The customer service staff were very poor and slightly rude