Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
5 Apr 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
28 Apr 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.
Cons: It was flawless.
5 Oct 2016
Cons: They didn't have a pickup at the airport, had to pay for a 5 min taxi ride across the st. The location was extremely dirty, stains everywhere! The manager was nice, helpful. Waited 20 mins to talk with someone when dropping off because they were on the phone, need more people. Over very disappointed with this company. I won't rent through hertz again or recommend to anyone.
1 Jan 2017
Pros: Car was as expected
Waived Fee to return to the airport instead of their off site facility
Customer service was good
Cons: Was not informed of the following:
- the rental Company was not actually Hertz but some sort of subsidiary
- They took a $200 deposit at pick up
- Since the open at 9 am, could not return my car earlier even though my flight was earlier and charged a fee to return it to the airport
Turned out well, but it was the surprise factor that made this experience uncomfortable
18 Feb 2017
Cons: Counter representative misrepresented how the prepaid fuel option worked by saying I would be charged $2.28 per gallon for the amount I used, not that I was paying for the whole tank regardless.
19 Feb 2017
Could have been better
Pros: I thought I liked the initial quoted price online .
Cons: I did not like the fact that I was charged for two different prices against my card that I was not informed about. I called to ask questions regarding that and was told the hold they had on would drop off after return which I was fine with but afterwards I was still charged two different prices that did not total to the amount that I was told over the phone as the total cost. So therefore , I was charged more and they ran up my credit card limit.
4 Mar 2017
Pros: They helped me find a cheaper deal at the location and offered free ride to airport as well. Liked the overall experience. Ron at Genesee street location in Buffalo NY is really helpful.
8 Mar 2017
Pros: Got a Nissan Versa instead of the Chevy Spark, was great!
9 Mar 2017
Pick up/Drop off
Cons: We thought the pick up/drop off was at the airport but it wasn't. The guy who helped us was very pushy and wanted us to upgrade.
Pros: The sport version is super cool and comfortable.
Cons: The queuing line is too long. It took me for 2 hours to get the car that's why they free upgraded it from Corolla to Camry SE. But overall, I like it and would strongly recommended it. Staffs were super friendly and patient.
18 Nov 2015
Dont rent from Budget, horrible...
Cons: The place I scheduled my car at was closed, then the next closest place that was open wouldn't rent me the car unless I left the keys to my 650hp sports car just in case I needed to be "moved"...
10 Dec 2015
Pros: the car was ready most of the staff were friendly. Drop off was very quick.
Cons: the inside of the car was not very clean
3 Jan 2016
Not as advertised and unsafe.
Cons: Pick up is not onsite as advertised.
Windshield wipers and tires were unsafe. Car had 45K miles, not a problem, but suspect wipers and tires hadn't been replaced. Created issues in snow and rain. Car smelled of strong air freshener for first two days then underlying smell of cigarettes appeared.
5 Jan 2016
Pros: Great service and great car from the budget team
9 Feb 2016
Budget cancelled my reservation
Cons: I booked through Kayak, with correct timing according to my flight arrival and departure times. I received multiple confirmations about my reservation from both Budget and Kayak. When I arrived at my destination, Budget had cancelled my reservation. Much to my frustration, the Budget employee "assisting" me did nothing to resolve this issue. Their suggestion was to rebook with them at a completely different rate (original rate $11.99 per day to almost $45 per day) or try another rental agency.
I moved to Alamo and could not have made a better decision! I will do everything in my power to avoid using Budget in the future and share my experience with others to help them make an informed decision.
11 Apr 2016
Cons: I didn't like that they changed the price once I got there & he couldn't even tell me why it was more.
17 Apr 2016
Cons: Car was dirty and customer service at pick up was terrible
25 Apr 2016
Pros: the staff was helpful in accommodating a change of location pickup
Cons: there was a little bit of leftover food in the shifter
28 Apr 2016
Pros: Car was almost brand new and in excellent condition.
Cons: The pick up took longer than it should have as my corporation is state tax exempt and the counter clerk was unfamiliar with how to enter that data.
Drop off was complicated by the fact that they entered the wrong starting mileage which had to be corrected before I could receive a bill.
Being a Fastbreak member was of no assistance.
Pros: I liked that the rental plot was right outside the arrivals hall
Cons: I was given a car with an empty tank but told it was full and to return it fall it's was lucky I noticed after driving 30 minutes or I might have ran out of fule at the side of the road. The car I revived was no t what I order if though they had a car that I order sitting there and was still there when I returned
4 Jun 2016
Pros: Fair price
Cons: They overcharged me by a day despite me returning it on time.
9 Jul 2016
Could have been better
Pros: Pickup agent was great. Other agent on duty was less than professional. Car was dirty at pickup. We experienced a tire failure. Drop off agent was very nice and professional even while I was voicing my displeasure.
Cons: Please see above.
24 Jul 2016
Pros: Quick and easy drop off! Best ever!
25 Jul 2016
Cons: Long lines
17 Aug 2016
Pros: Clean and comfortable.
Cons: Rental prince. Too expensive.
30 Aug 2016
Pros: Just easy drop off
31 Aug 2016
25 Sep 2016
Pros: The price was good
Cons: Drop off was strange. If you arrive early there is no one available to help and instructions are not easily available
9 Oct 2016
Cons: Not so clean and several scratches on the exterior
Cons: Pickup was okay, only one person on hand so took a while for him to ready the car. Phones ringing endlessly while he did.
I requested an XM radio. I should have requested an ACTIVATED XM radio, because this one wasn't. had to hunt for local stations through lousy radio reception all the way across new york.
21 Mar 2017
Disappointed in Kayak and Enterprise
Cons: I booked online and booked a one way. Pick up Buffalo, drop off Syracuse, NY. The agent at the airport informed me my rental was for their downtown location. I spent $35 for a taxi ride to get my vehicle. I was never given an option to choose a location. Once there I was asked if I wanted to upgrade for a couple of dollars more per day for a Tahoe. Since a nor'easter was coming I agreed. I had to wait a while while they cleaned the vehicle but was told to bring it back empty on fuel to make up for my wait. Once driving with the heat on I smelled a strong nasty odor that never went away for the whole rental. The snow was combining down hard within a few hours and I was looking to put it in all wheel drive only to find out it was a two wheel drive Tahoe. I had reserved a smaller class SUV 4wheel drive to begin with. This vehicle was not good for traction in the inclement weather I was involved in. The icing on the cake was when I got to Syracuse and called to find out what time the airport location opened, I was told that my return was for another location and I would be charged $25 to drop at the airport. I'm very disappointed in Kayak not making clear pick up and drop off locations and on the vehicle I received.
25 Mar 2016
Horrible Customer Service
Pros: New Cars
Cons: The managers/assistant managers behavior. The fact that I, being 19 years old, can't drive when my car is in servicing. I need to have a valid credit card under my name, I need to pay 23$ per day for being "underage". The car is being rented for 2-4 months making the total underage cost to be: $1,380-$2,760. I am covered under insurance and have a valid driver license with no fine or accidents on record. If I am leaving a car for servicing, the dealership pays for the rental vehicle ONLY. What's the point of having a rental vehicle when I can't drive it.
2 Aug 2016
Insurance Coverage always lead to cofusionconfusio
Pros: Arrangements by car company
Cons: Insurance was charged again
and for this pleae investigate as why I was charged in first place and then the car rental company sated as that was not enough.
24 Feb 2017
Don't believe the price quoted
Pros: Nice new car, friendly service, easy in general.
Cons: The price quoted was very different to the final price we paid. I know this was down to the insurance but really, when will someone start giving a full price quote including collision damage waiver etc - a quote that anyone would pay rather than these low quotes that then get totally inflated by around 40% of the original quote. It is misleading and very disappointing to always have to pay so much more when it comes down to the nitty gritty.
3 Sep 2016
Pros: Reasonable rate, clean, and fast pick/drop off, staff is friendly
5 Oct 2016
Paid more because only had Fiat available
Pros: The people we're nice.when
Cons: When I picked up the car the only economy car that was available was a tiny Fiat that wouldn't even hold my luggage.
The only option that I was given was to upgrade to a chevy Cruze which was $25 more for 4 days.
My experience in the past w/ Emterprise is that they do ALL that they can to make the customer happy.
I wasn't happy w/this situation and I told them that I wasn't!
Also on my emailed receipt it said that I'd paid for an an economy car when I actually paid for an upgrade.
10 Dec 2016
Pros: Everything as expected. Pleasant staff.
19 Dec 2016
Pros: The Customer Service provided by this location was great from beginning to end! We noticed a tire not holding pressure halfway through our trip, and they switched the car for us within an hour! I'll rent from this location again in the future. Price was great as well.
Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
4 Jan 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
11 Jan 2017
Cons: It was 14 degrees outside and the shuttle didn't show up and they didn't answer the phone.
26 Feb 2017
Pros: The price was right for an economy Mazda. We did get a ride to the airport when we dropped the car off. Drop off was at night, so the keys were put in a drop box, very easy.
Cons: Ace is not in the airport, they are located in a hotel lobby across the highway from the airport. When we landed, no one was at the desk to pick us up to get the car. We had to walk to the hotel and had to wait for the rep to show up.