Book Hertz hire cars in Rome

Reviews for Hertz in Rome

Recent reviews

Traveller rating

Wonderful

3

Very Good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

1

8.0

Everything went well and without any surprises. Glad we chose a known company such as Hertz - worth paying a little more.Reviewed 11 Sep 2022

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10.0

Everything was perfect. Easy in and out. Super friendly and professionalReviewed 8 Sep 2022

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8.0

The staff member at the counter at Termini, Rita, was absolutely outstanding. We had rented an electric car in error, which presented a number of challenges— she worked through all of them with us, taking great care and a personal interest in making sure our rental experience was positive. She is an outstanding employee and single-handedly transformed our journey..Reviewed 5 Sep 2022

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10.0

Instruction for car pick-up and drop-off could be clearer. What is required for car pick-up, such as a US issued driver's license, and directions to get to the pick-up and drop-off locations. The instruction could come in the form of an email. Other than that, the experience was excellent.Reviewed 19 Dec 2021

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1.9

Car hire office was closed. When we arrived the next morning, they said that booking no longer available.Reviewed 19 Jul 2021

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10.0

Fast, simple, no hidden costsReviewed 11 Jul 2021

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7.2

Pros:Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.Reviewed 21 Oct 2019

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2.0

Pros:nothingCons:they told us they didnt have cars even though the reservation was confirmedReviewed 28 May 2019

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2.8

Pros:The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.Cons:I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!Reviewed 29 Apr 2019

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2.0

Horrible experiencePros:They messed up the pickup and drop off and now we have no where to leave the car. Total failureCons:They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!Reviewed 28 Oct 2018

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2.0

Cons:I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.Reviewed 9 Oct 2018

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2.0

This was finePros:They were fine and efficient.Reviewed 2 Sep 2018

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• What is the most popular car hire from Hertz in Rome?

  Mini (Fiat 500 or similar) is the most frequently booked car hire type from Hertz in Rome.

• How many car hire locations does Hertz have in Rome?

  Hertz has 33 hire locations in Rome. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Fiumicino airport (FCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Fiumicino airport (FCO)?

  Yes

• Does Hertz have a car hire location at the airport: Ciampino airport (CIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Ciampino airport (CIA)?

  Yes