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1.9
I booked the car weeks in advance. The car was supposed to be an regular size SVU automatic transmission. When I arrived I found a small SUV with shift gear which I cannot drive as I am disabled in the left leg. . Also the charge was about $400 higher than what booked on KAYAK. After waiting for 3.5 hours for the staff trying to fix the mistake I had to go talk to every other agency on situ. One finally found me a car for the next day. Therefore loosing the cost of 2 hotel rooms for that planned first night of travel. Worst car rental experience so far.Reviewed 17 Aug 2021
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7.2
Great car but took way too long at pixkupPros:Car dive nicely - no issues atballCons:It look over 1.5 hours to get the car which mostly killed that day for us.Reviewed 11 Aug 2017
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3.6
An hour-long attempt to upsell us to a vehicle we didn't want or needPros:All the customer service representatives were very friendly!Cons:We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!Reviewed 23 May 2017
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6.0
Over priced not what I was quotedPros:I really only liked that there was a car avliableCons:First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast. Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote? Thank youReviewed 29 Apr 2017
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8.0
Cons:Service at check in at storeReviewed 29 Oct 2015
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