Pros: nice people, return in manhatten was open till 11pm (perfect for my need), nice car
Cons: they will make you take their insurance.
I told them about the aliance insurance that I booked via Kayak, but they told me that it won't cover the cost for days that they could not rent the car in case of an accident
4 Nov 2016
رحله ٤ ساعات
Pros: بعد جدال تم تبديل السياره و أخذسياره مقبولة
Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها
13 Mar 2017
Pros: Friendly quick service. Good price... Great car! Easy to find in both places .
2 Jun 2017
Cons: I know it was 2:00am but the representative did not great us; just typed on computer, left and went into the back, came back out - only said "drivers license" .. told me I had two reservations and when I tried to explain that I was out of the country and was afraid if I cancelled the first one, the second reservation might be cancelled as well... he just said "it doesn't matter" asked for my credit card - went outside, came back in, pointed to the screen and I went through checking off and signing. he handed me the papers and my cards back and said the care was in C9 -- No customer service skills (but, was very quick)
14 Jun 2017
Very quick check in and drop off!
Pros: Gave me an upgrade for my birthday.
Were very nice.
28 Jul 2017
Terrible customer service
Pros: The location of pick up office.
Cons: I waited 2.5 hours in line to get my rental car. The staff was slow inefficient and could care less about the customer. What made things worse was that one of the 3 employees left before her shift was over leaving only 2 people to help the ever growing line of customers. When I final got my car it was dirty and the tank wasn't even full.
21 Aug 2017
Pros: Car was as expected. Fast dropoff.
Cons: 30-minute wait to pick up at Budget office at JFK. After I dropped it off, I walked by the Budget office -- and again the line was almost out the door. They would seem to need more personnel during peak summer hours.
24 Nov 2015
JFK - Over 1.5 h wait in the line for car pick up.
Pros: The car itself.
Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.
18 Jul 2016
Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.
30 Jul 2016
Poor service at JFK rental. Beware of very slow se
Pros: Car was fine.
Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.
Pros: The location near JFK is very convenient for picking up the car.
Cons: Only one person at the counter. It took a long time to get the procedure done. Could not get insurance done through internet. The rate was very high at the counter.
7 Dec 2017
Pros: it is good
3 Jul 2016
Cons: Refused to honor the reservation. Went with a different vendor.
4 Jul 2016
Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne
11 Jul 2016
bad service at pickup
Pros: The car was good and the dropoff process was ok
Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.
18 Jul 2016
kayak price was fake
Pros: we locked down a reservation price of $133; when we got to dollar rental, they suddenly wanted $250
at the desk were rude af
19 Jul 2016
Pros: people are super friendly and helpful
Cons: the Aux and USB dock were not working.
14 Aug 2016
Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.
Cons: Kayak cheats the customer by offering an insurance at the time of booking the reservation. Please note that this is not from the car rental provider.
In the same price, one can get coverage up to 1 million USD (against Kayak offering only 40,000). Also, there is no provision for third party liability insurance. And the worst part is you are not aware about any of these till the time you pick up your car.
And hertz won't change or add the insurance once you pick up the car. I had booked a Toyata Corolla and got a shitty KiA Rio which made lot of sound, no provision for change of car and no help.
Hertz 1/5 Rating
Kayak 0/5 Rating
Go for other website like arguscarhire.com cheaper and transparent and book Alamo, Thrifty and Dollar. These may be smaller companies then Avis, Hertz but are much better at service and transparency.
3 Apr 2016
Pros: Customer service was great. I got upgraded to a nicer car for free. The pick up and drop off process was very smooth.
4 Jun 2016
Pros: The Hertz reps at both pickup and drop off were pleasant and professional. That makes all the difference when choosing where to spend your money!
Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.
10 Sep 2016
So impressive from beginning to end
Pros: The van was in immaculate condition. Pick up was so simple and efficient, as was the drop off. Well done Hertz.
10 Nov 2016
Pros: Customer service was great.
12 Sep 2017
Great customer service
Pros: customer service
15 Oct 2017
Pros: It was great to have a triple up grade with no hesitation and open
open until 10:00 pm for ease of return.
Cons: Price of gas if returned less than full.
11 Dec 2017
Pros: Clean car
Cons: When I had to make changes to my reservation, they up-charged me and I could do nothing about it. What started at $330 for one week turned into $1300 for 12 days!
27 Dec 2017
Pros: The car was nicer than I expected and the woman who helped us at the counter was very friendly and helpful!
Cons: Something was wrong with the Easy Pass that we got - it kept sliding out of the windshield box so we had to hold it up when going through tolls, but wasn't really a big deal.
17 Oct 2016
Pros: The car was clean, new, functioning, and convenient.
Cons: I don't like the price, definitely. I didn't like having to go out to LaGuardia to pick it up when there is a Hertz location just by my apartment in the city.
Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.
29 Sep 2016
Pros: Very nice staff, helpful, easy to get to location and great price.
Cons: The facility is under construction and there are NO signs at all. We had to ask the parking garage attendants.
6 Jan 2017
Pros: Excellent everything went very smooth friendly staff
16 Jan 2017
Pros: Convenience, good car....able to drop it off late at facility despite office hours being over
Cons: No window washer fluid, and car had 1/8 tank of fuel.
23 Jan 2017
The staff were excellent
Pros: They were nice and efficient.
29 Jan 2017
Terrific and personal service
Pros: Each member of the team did her or his best to help me get out on the road quickly and safely. One even lent me an adapter for a phone. And everyone involved asked how the service was - well done Alamo!
17 Apr 2017
Almost new car, fast and efficient service
Pros: Easy pick up i NYC and easy return in Dulles. The car was almost new, leather seating which in a rental car is very, very nice.
23 Sep 2016
Pros: Initial collection/pick up was one of the best I've ever experienced.
Quick and no hanging around. Everything was ready. Staff were fantastic and friendly. Couldn't have been better
5 Jan 2017
Pros: Easy peasy, no problems.
4 Apr 2016
Very smooth and friendly experience
Pros: Customer service was excellent, forthcoming and friendly. Rental was terrific.
Cons: Staff very rude and uncooperative. Specially mrs Tiffany.
21 Nov 2016
Pros: Car was as described.
Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min.
Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.
5 Dec 2016
I don't think it really matters
Pros: Not much
Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at firstname.lastname@example.org. The chances are that you won't, because nobody really reads this anyway:)
5 Jan 2017
Pros: The person who checked the car out to us at JFK was efficient, clear, and helpful. Having the check-in person at PHL see that we had a toddler and tons of bags and drive us back to the airport to drop us at the curb was fucking amazing. THANK YOU!!!!!!!
Cons: Not being able to use the ez pass as you go. There's no way we would have needed $20 per day of tolls. Maybe a single flat fee and then pay the ez pass tolls you accrue would make more sense.
22 Mar 2017
paid for a specialty car, got a compact car.
Cons: paid for a specialty car, got a compact car.
18 May 2017
Pros: Denise was very helpful with our rental. She accommodated our needs and helped us solve a problem that we had when we arrived. It was much appreciated.
Cons: Just need to remember that with taxes + fees, the rental always ends up being at least $100 more than what Kayak estimates (I forgot about that one). So estimated was $230, ended up being a little under $350.
21 Jul 2017
Pros: I had a rude manger. They gave me a compact car when the website sites said it would be big enough for two suitcases. They also demanded that I bring a recipe proving that I filled the gas at a nearby location something unheard of .and worst of all the worker was rude bossy an unhelpful.
Cons: had a rude manger. They gave me a compact car when the website sites said it would be big enough for two suitcases. They also demanded that I bring a recipe proving that I filled the gas at a nearby location something unheard of .and worst of all the worker was rude bossy an unhelpful
22 Nov 2017
Pros: The car.
Cons: Being robbed by Thrifty.
Being overcharged for a refueling fee I was not told about.
Being hit with additional charges not on my original rental receipt.
I will NEVER rent with Thrifty again.
22 Nov 2015
Pros: The car drove nicely, and was reasonably clean....
Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight).
Being hidden in the Hertz station made it hard to find.
Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.
16 Sep 2016
Pros: Pick up and drop off was one of the easiest things at the airport, we got decent gas mileage too! The seats were pretty comfortable.
Cons: The "cruise control" on the car wasn't normal, the button even said "coast" so it was constantly changing speeds. What's the point of cruise control if it doesn't actually work how it's supposed to . And the pickup on that Nissan sonata is terrible.
Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine?
The car had 40k on it and smelled like fast food.
That's my last time renting from Advantage.
28 Sep 2016
EWR attendant very helpful
Pros: I made a mistake and booked the reservation for the wrong airport. The attendant on 19 Sept at EWR was very helpful trying to sort it out even though I ended up unable to transfer or cancel my reservation.
Cons: Not able to change or cancel reservation and pickup vehicle from right airport.
4 Dec 2016
i received deferant car, although its from same ca
Cons: - car was not clean
- i had a car seat, was not fit due to not having the same type
- when i return the car two days early, they refuse to refund the balance amount
22 Jun 2016
Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.
14 Jul 2016
Super slow check in // Advantage Doesnt Provide In
Pros: Value, size and cleanliness of vehicle
Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)
16 Jul 2016
Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.
19 Jul 2016
could be better
Pros: big spacious vehicle
Cons: car was properly maintained or pre-inspected
took over an hour
poor customer rep at location
21 Jul 2016
Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.
25 Jul 2016
You must provide your own car rental insurance to
Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.
Pros: The price.
ANd the drop off went quickly.
That's it. Everything elses about the experience I would not want to repeat.
Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions.
It took forever to pick up the car, they have only one person working at a time to help people.
I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.
7 Apr 2016
Pros: Value. Clean car. Great email communication. Got receipt within the hour.
Cons: Longuish wait to get the car. Have to go back to office to return car.
30 May 2017
Cons: The office was closed when we went to pick up the car and we had to get another car from Budget instead.
3 Nov 2015
Pros: Value and ease of entire process.
Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.
6 Nov 2015
poor customer service
Pros: price for the first day
Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.
11 Nov 2015
Pros: Everything was good.
17 Nov 2015
Pros: Great car, excellent service!
21 Nov 2015
scarebones rental but the price was right
Pros: Well, if you can find the place, it isn't terrible.
No one was there when I dropped off the car @ 6 am, and there was no drop box so I had to leave the keys in the car.
The car itself was fine and the rental was a really good price, so keep that in mind. But it was a hassle returning the car as the Google maps address was in the airport service road complex, and I had to figure out the public address by asking.
4 Dec 2015
Pros: I found the staff to be untrained and the policies of Payless somewhat antiquated. I originally indicated I would bring my vehicle back 1 1/2 days into my rental. When I decided to keep the vehicle the full 2 days Payless wanted to charge me a change fee and bill me for another day - even though it would have still been within the original 2 days I paid for. In addition, they charged me for an EZPass and I spent 2 days driving through tolls until a cop stopped me and told me I did not have an EZPass. Lastly, when I wanted to add a second driver noone seemed to know how to add to my policy. Very disappointing experience and I will likely not use them again.
6 Apr 2016
Pros: Good value for the car rented.
Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.
Pros: The vehicle was perfect for our vacation. The service was outstanding. Would certainly use then again.
Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.
9 Apr 2016
I wasn't able to rent although I was promised a ca
Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.
28 Jul 2016
Pros: I liked nothing about the service marketing was misleading
Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.
24 Oct 2016
Really excellent service
Pros: Everyone was flexible and really helpful to getting me in and out of there is my car and without any additional hassle or worry
26 Nov 2016
Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.
22 May 2017
Pros: Drop off very easy
Cons: Waited in line for over 60mins to get the car.
Tank was only 1/4 full despite being told it would be full
Car had been very cursorily washed and windows were wet but dirty
12 Jun 2017
Cons: The Avis location ran out of cars for over 4 of us who had confirmed reservations. After they ran out of cars they refused to give us an ETA on when cars would be arriving from another location. The workers were then extremely rude while we tried to get clarity on the situation and then locked themselves in the employee lounge and hid from us for the 45 minutes it took to get the new cars delivered. Some people just left for a nearby hertz.
14 Aug 2017
Cons: Rental location is poorly run. Check-in and check-out was slow and employees were complaining about leaving.
14 Aug 2017
Pros: Car was easy to pickup and drop off. It was nice to be able to drop off at a different location. Car was very clean and new.
Cons: Price seemed extremely high for the type of car and number of days I had it. I would probably be more likely to seek out a cheaper option next time.
21 Aug 2017
Car rental savings through Kayak
Pros: I got a better deal on Kayak than I did by going to Avis directly
Cons: Renting a car in Manhattan is still too expensive
Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me.
2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words.
The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card.
However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision.
This is the story and I hope you will do something.
30 Nov 2016
Pros: The nicest and most helpful car rental staff hands-down.
12 Sep 2017
Great service and convenient but dirty and in need of maintenance
Pros: The customer service staff was very nice and seemed to enjoy being there.
The pickup was convenient, the car was well placed.
Cons: The car was filthy and not as if it was not cleaned from the previous person but as if it has not been cleaned well in a while.
The car was also missing a hub cap from the beginning.
23 Dec 2016
Best Service & Great Price
Pros: Best service by car rental company and great car. Will definitely use them again!!
23 May 2017
Pros: The drop off was quick and easy.
The SUV I had requested was unavailable, this could have snowballed into an issue, but the employee was able to find a solution quickly.
She had the perfect attitude dealing with a client like myself, not easy.
Cons: The SUV I had requested was unavailable because of logistical reasons. No debut card accepted, credit card only. This information is not noted on their website nor was a I informed via telephone or email.
14 Jul 2017
Cons: I booked the car, travelled to get it and they had no car. Apparently it was "a busy weekend"
I ended up hiring from another company...
23 Jul 2017
Pros: Customer service was great, very convenient, helpful staff
Cons: The car itself gave me problems on the highway I was told I would get a refund for a certain amount and it wasn't the same amount I never received a receipt
8 Dec 2016
Cons: Gave me a defective EZ Pass and I was held up at a bridge for 20 minutes
Pros: Highly suggest. A quick walk from Airtran at JFK, cutting time with shuttle. The car was ready and freshly washed. A video of surface scratches was made on the spot and emailed. The personnel were all very helpful and personable, with good advice on direction. And what a deal. Came through in a pinch, too, at the last minute. Even the other customers there were in a good mood.
Cons: At first it seemed difficult to find but with GPS I got there easily.
25 Oct 2016
they don't tell u its not where all the other rent
Cons: the they want an additional 200 up front. I didn't have that much on my credit card since i came from europe and they wouldn't take cash. i had to leave wasted 2 hours.
13 Dec 2016
Probably wouldn't rent from here again
Pros: They were thorough about documenting the condition of the car and emailing receipts.
Cons: My car had bald tires, rough brakes, and one morning all the oil drained out of my car. Had to have it towed and repaired. Seriously held up my day. The people seemed friendly, and the price was good, just wasn't happy with the condition of my car.
12 May 2017
Good for the money
Pros: It was well worth the price especially in NYC due to exaggerated pricing of car rentals there. I paid 133 for a few days well worth the price for a nissan versa. Our drop off was extremely fast and the driver that took us to the airport was extremely courteous. Overall my experience with them was good they treated their client well and the car was good.
Cons: The only thing I found a uncomfortable was the time spent waiting for a ride to get to the location where the rental car was.
20 May 2017
Pros: The car didn't break down on the trip.
Cons: Far from the airport, shuttle service required a phone call and instructions were very confusing, shuttle was very slow to arrive, office was slow too, basically a portable trailer in a shady lot, lots of added fees and people returning cars being charged ridiculous amounts, required their insurance which they didn't even show terms/conditions of, they don't even show you the contract papers, they ask you to sign a blank iPad!! No good!! Car "upgrade" was filthy, dirty stained interior and smelled bad, brakes were not working very well once we got on the road. DO NOT RENT FROM THIS COMPANY. You might think a bigger company is more expensive but you'll pay less, they add all sorts of extra fees. SCAM!!! DO NOT RENT HERE!!!
22 Nov 2017
Rude and liars!!
Cons: Followed the instructions given on the phone on the email, i arrived at the Federal Circle station in JFK and call them to pick me up, they informed me that in 15 minutes a shuttle will be there.
After 15 minutes i called again, and they said the driver informed them that he picked up all the passengers at federal circle, well, i was there all the time looking for the black Mercedes with the economy logo on it, but no one came... simple liars!
then, they said OK in 7 minutes the car will come, so 10 minutes later i called again and asked if anyone coming to pick me up ?
I was answered in a very rude way, "why are you calling us, we already told you a car is on the way"...
waited 10 more minutes and NO car was on the way, so i called to cancel the reservation.
11 Oct 2015
Cons: Service not as described
12 Oct 2015
Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport
27 Oct 2015
NOT unlimited miles
Pros: Upgraded economy car to standard for trouble
No mechanical trouble with vehicle
Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage.
I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.
9 Nov 2015
You pay for what you get!
Pros: I loved the price.
Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.
Pros: I got a free upgrade from my Nissan versa to Kia optima. The personnel was kind and quick. All arguing issues were solved rapidly.
Cons: Firstly they charged 100$ more, than they had to. But when I paid their attention on it, they resolved this issue quickly.
26 Feb 2016
Easy and affordable.
Pros: This experience definitely made me more likely to rent a car in the future. Staff was gregarious and helpful, pickup and dropoff were easy, and I was pleasantly surprised by the price. The car was in good condition and very pleasant to drive.
6 Dec 2016
Ace Car Rental surprisingly great.
Pros: Figured that for under $50 something would go wrong, but everything was perfect. The car had a few scratches but it was reliable transportation and the two men handling the order, were professional and polite. I was very pleased!
9 Jan 2017
Pros: very helpful and kind agent! Thanks!
Cons: It would be helpful for novice city drivers to know about snow tires if you will be driving in the snow. Would have have been helpful if rental center would have warned or suggested precautions, especially since we told them where we were going and what was the expected climate.
23 May 2017
Cons: Charged me 39/day for the bottom level insurance, without explicitly saying the per day price. ended up costing more than the rental itself. Feel taken advantage of.
8 Sep 2017
Very professional service
Pros: Very professional service at their East 33rd Street location in NYC. Also, convenient after hours drop off. Finally, great price!
11 Oct 2017
Pros: The attendant was very understanding and flexible.
Unfortunately, on the day of our return, we got a parking ticket, and our rental was booted due to outstanding fines on the car. I was initially upset, but after going to the office and explaining the situation, there appeared to be a mixup with the NYC parking authority, as we could not find outstanding tickets on the license plate number.
They took 1 day off of our bill for our troubles, and I was able to leave the key with them, and told them where I left the car. They turned what was initially a very stressful situation into a positive experience.
27 Nov 2017
Cancelled my reservation
Cons: Cancelled my reservation last-minute because they were overbooked.
29 Nov 2016
Cons: I specifically asked for unlimited miles when signing up for this car. However, when I got there they told me that I didn't have unlimited miles and that there would be an extra charge per mile. Then the representative from ACE called her manager to see if she could extend a few more miles per day. It wouldn't have been worth it and I ended up cancelling my reservation because they were clearly trying to upsell during a holiday. Not too mention the office did not open on time, 30 minutes late, and the representative carried her cigarette smell on her inside the office. An overall unprofessional experience. I made another reservation at another service that was half the price.
16 Dec 2016
Cons: I booked a car with unlimited miles, but when I got to the office, they told me I only had 200 miles per day, so if I drive more than 200 miles, I need to pay .25 cents an extra mile. Also, the cars do not have an E-Z pass, and they tried to sell me a very expensive insurance, they scared me that I have to pay $ 2,500 for the deposit if something is going to happen to the car, so I declined the reservation.
Cons: The individuals never specified what was needed to rent the car and also had a nasty attitude when asked about renting the car itself. They are horrible at customer service and if kayak is Offering service as such I will never be using this service again.
24 May 2017
Came thru in the clutch.
Pros: During a very busy graduation weekend I was able to find a vehicle to accommodate 7 adults with luggage AND allowed me to pickup and drop off at different locations. Well done.
6 Jul 2017
Easy fast no hassle
Pros: The guys asked on checkout if we needed the fast pass - nice touch, saved us a ton of time
19 Sep 2017
Bad wheel bearings - low tires alert
Pros: The car was available on time.
Cons: The car got terrible mileage partially due to grinding wheel bearings, and needed air in tires- no wiper fluid. I performed the easier tasks of course. Due to my business constraints, I had to time to exchange the vehicle.
7 Oct 2016
Pros: great customer service at LaGuardia for pickup and drop off. cheerful and courteous staff and driver of shuttle.
Cons: EZ pass suction cup kept detaching and pass fell off while driving.
10 Sep 2016
Tiny Crush of a Car
Pros: On time bus service to offsite rental office.
Cons: Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.
16 May 2017
Pros: price for premium suv
Cons: dirty inside of windshield. pay extra for satellite radio