Recent reviews
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- Negative
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4.0
Pros: Anu at YYZ was very nice.
Cons: Car was not as promised. Took three days to close the contract. Lots of bad communication with management.
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8.4
Pros: No lines, easy.
Cons: $20 fee for EZ pass use is ridiculous. Should be disclosed upfront or and told to bring own EZ pass. Also, first car smelled of smoke but quickly switched to another.
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7.2
Pros: Drop off staff was friendly and made it super quick and easy.
Cons: No problems with personnel, but the car I rented (2019 Toyota RAV4) was not very comfortable, and my head would hit the roof of the car whenever I wanted to adjust (I am 5’6”) for comfort in the driver seat. And after only 2 hours of driving my back was hurting.
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10.0
Pros: Everything was smoothly from beginning to end. This was an emergency reservation after Budget messed up for a lot of people. Should have drove back to budget with the car I got only 15 minutes after I made the reservation (including walking time). The staff was very professional and pleasant. 5/5
Cons: Absolutely nothing
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9.2
Pros: Easy drop off in new rental car center at BOS. Quick shuttle ride in a nice big tandem bus.
Cons: Picking up a car at LaGuardia Airport is a disaster.
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10.0
Pros: Central location. No queue. Car was ready. Manager very helpful. Great value. All very easy.
Cons: There was only 1/4 tank of gas and we really didn't want to stop that evening heading up state but luckily that got us to our destination. The signing for Alamo at the entrance to the parking garage was poor - we missed it walking past as it was only visible from the other direction (north)
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9.2
Pros: Friendly staff and no wait to get the car.
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10.0
Cons: Picking up the car and returning it was a breeze. Good service and great value.
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7.2
Pros: Friendly staff, quick pickup, good EZPass rates
Cons: No receipt available upon drop off and had to wait in long line for copy - wound up giving up
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10.0
Pros: Gloria was a total professional
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7.2
Pros: drop off was impossible. No signage. I drove for an hour trying to find Alamo. Return was very challenging. Due to construction at the airport all directional signage was gone and I didn't have good directions to get me to Alamo.
Cons: Get some signage up or hand customer a map showing the specific directions to get to the return point.
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10.0
Pros: Staff were friendly and helpful. Pick up and drop off were easy
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10.0
Pros: Everything was smoothly from beginning to end. This was an emergency reservation after Budget messed up for a lot of people. Should have drove back to budget with the car I got only 15 minutes after I made the reservation (including walking time). The staff was very professional and pleasant. 5/5
Cons: Absolutely nothing
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9.2
Pros: Easy drop off in new rental car center at BOS. Quick shuttle ride in a nice big tandem bus.
Cons: Picking up a car at LaGuardia Airport is a disaster.
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10.0
Pros: Central location. No queue. Car was ready. Manager very helpful. Great value. All very easy.
Cons: There was only 1/4 tank of gas and we really didn't want to stop that evening heading up state but luckily that got us to our destination. The signing for Alamo at the entrance to the parking garage was poor - we missed it walking past as it was only visible from the other direction (north)
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9.2
Pros: Friendly staff and no wait to get the car.
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10.0
Cons: Picking up the car and returning it was a breeze. Good service and great value.
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10.0
Pros: Gloria was a total professional
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10.0
Pros: Staff were friendly and helpful. Pick up and drop off were easy
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8.4
Pros: No lines, easy.
Cons: $20 fee for EZ pass use is ridiculous. Should be disclosed upfront or and told to bring own EZ pass. Also, first car smelled of smoke but quickly switched to another.
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7.2
Pros: Drop off staff was friendly and made it super quick and easy.
Cons: No problems with personnel, but the car I rented (2019 Toyota RAV4) was not very comfortable, and my head would hit the roof of the car whenever I wanted to adjust (I am 5’6”) for comfort in the driver seat. And after only 2 hours of driving my back was hurting.
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7.2
Pros: Friendly staff, quick pickup, good EZPass rates
Cons: No receipt available upon drop off and had to wait in long line for copy - wound up giving up
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7.2
Pros: drop off was impossible. No signage. I drove for an hour trying to find Alamo. Return was very challenging. Due to construction at the airport all directional signage was gone and I didn't have good directions to get me to Alamo.
Cons: Get some signage up or hand customer a map showing the specific directions to get to the return point.
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