New York Car Hire

Cons: Refused to honor the reservation. Went with a different vendor.

Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne

Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.

Cons: people at the desk were rude af

Cons: the Aux and USB dock were not working.

Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.

Cons: No car available

Cons: No cars available, waited 1 hour, then they gave me whatever they had. No apology from anyone.

Cons: Terrible and uninformed staff who yelled at me despite the fact that they were wrong and uninformed about additional drivers. They kicked me out and called me ignorant.

Cons: they will make you take their insurance. I told them about the aliance insurance that I booked via Kayak, but they told me that it won't cover the cost for days that they could not rent the car in case of an accident

Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها

Cons: nothing!

Cons: I know it was 2:00am but the representative did not great us; just typed on computer, left and went into the back, came back out - only said "drivers license" .. told me I had two reservations and when I tried to explain that I was out of the country and was afraid if I cancelled the first one, the second reservation might be cancelled as well... he just said "it doesn't matter" asked for my credit card - went outside, came back in, pointed to the screen and I went through checking off and signing. he handed me the papers and my cards back and said the care was in C9 -- No customer service skills (but, was very quick)

Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.

Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.

Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.

Cons: I was switched from economy to full size, no extra charge but more gas money. I did not notice that tank was not full until I had driven a way. I offered to document to the company that I had put in 6 gallons to drive 115 miles, but they turned down my request for reimbursement of 16$, on the grounds of the "upgrade".

Cons: We waited in line for over 45 minutes to pick up a pre-reserved car and eventually left to rent a car in less than 5 minutes next door at Alamo. When we walked in there were two clerks each assisting a customer and two people in line in front of us.

Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.

Cons: I don't like the price, definitely. I didn't like having to go out to LaGuardia to pick it up when there is a Hertz location just by my apartment in the city.

Cons: Difficult to find car rental return place. Did not see signs on airport property for rental return. Was very concerned about being late. Finally had to stop and research where location was while I was on airport property.

Cons: It was not obvious where to return the car when I pulled in and there was no one directing returns so I parked it in the wrong place for check out. I was charged for an extra hour on the return although the times out and return were less than an hour apart. At least 10 minutes or more of this was due to not returning to the correct place in the lot. This resulted in an additional charge of $17 which is unreasonable.

Cons: Getting gouged by using the EZ pass in the car. This should not be viewed as a money making add-on.

Cons: I was "upgraded" to a model that was at least 7 years old (no bluetooth, worn interior) etc. The pick up process -- which should have been VERY simple seeing as I booked well in advance -- took just under an hour. In general the staff at Hertz La Guardia seem very slow, confused, and generally unprofessional.

Cons: Staff very rude and uncooperative. Specially mrs Tiffany.

Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min. Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.

Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at gfriedman@aish.com. The chances are that you won't, because nobody really reads this anyway:)

Cons: Not being able to use the ez pass as you go. There's no way we would have needed $20 per day of tolls. Maybe a single flat fee and then pay the ez pass tolls you accrue would make more sense.

Cons: paid for a specialty car, got a compact car.

Cons: Just need to remember that with taxes + fees, the rental always ends up being at least $100 more than what Kayak estimates (I forgot about that one). So estimated was $230, ended up being a little under $350.

Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight). Being hidden in the Hertz station made it hard to find. Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.

Cons: The "cruise control" on the car wasn't normal, the button even said "coast" so it was constantly changing speeds. What's the point of cruise control if it doesn't actually work how it's supposed to . And the pickup on that Nissan sonata is terrible.

Cons: Counter staff is fully aware but unapologetic for their google maps location being off and our walking 45 minutes to an incorrect location. Had to wait 45 minutes for a car with 10 others because "the cars were in the wash". Staff berates us for not taking EZPass or their coverage even though we explained we have coverage through the booking on Kayak.

Cons: I waited two hours for my car. It was ridiculous and really screwed up the rest of my trip. And I was told that the insurance I bought through Kayak wasn't accepted. So I had to buy theirs. I also heard other customers being denied all sorts of insurance types. And the location is incorrect on google maps so I had a nice walk around the outskirts of the Airport for an hour as well. It's near the Hertz rental.

Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.

Cons: The facility is under construction and there are NO signs at all. We had to ask the parking garage attendants.

Cons: No window washer fluid, and car had 1/8 tank of fuel.

Cons: nothing.

Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions. It took forever to pick up the car, they have only one person working at a time to help people. I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.

Cons: Longuish wait to get the car. Have to go back to office to return car.

Cons: The office was closed when we went to pick up the car and we had to get another car from Budget instead.

Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.

Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.

Cons: n/a

Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.

Cons: They don't sell insurance to locals.

Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine? The car had 40k on it and smelled like fast food. That's my last time renting from Advantage.

Cons: Not able to change or cancel reservation and pickup vehicle from right airport.

Cons: - car was not clean - i had a car seat, was not fit due to not having the same type - when i return the car two days early, they refuse to refund the balance amount

Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.

Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)

Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.

Cons: car was properly maintained or pre-inspected took over an hour poor customer rep at location

Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.

Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.

Cons: Everything

Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me. 2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words. The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card. However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision. This is the story and I hope you will do something. Kind regards, Osama 609-233-1274

Cons: The SUV I had requested was unavailable because of logistical reasons. No debut card accepted, credit card only. This information is not noted on their website nor was a I informed via telephone or email.

Cons: Gave me a defective EZ Pass and I was held up at a bridge for 20 minutes

Cons: The kayak website didn't mention that the enterprise offices close at 1pm on Saturdays. We arrived a little late for our pickup at 1.10pm and we're told sorry, we're closed. Because it was the Saturday of president's day weekend there were no rental agencies in the entire city with any cars available, so we had to stay in the city and forego our AirBnB reservation. The entire staff was there at the enterprise office, the computers were on and working and the staff spoke to us with complete disdain and condescension. People LAUGHED at us when we arrived, and then the guy at the computer raised his voice at me when he explained they were closed. Who in their right mind would expect a business in Manhattan to close at 1pm on a Saturday? How is it reasonable to expect us to have even checked? Who did this guy think he was? And considering it was an honest mistake, and we're talking about being a few minutes past closing time, I'm just amazed they didn't do it's a solid and let us leave with the car that would have been ready for us. Or, I don't know, show some compassion for the fact that they were forced (?) to cancel our holiday weekend? We had a booking after all, so they can't have been surprised we showed up. Oh and as we stood there calling other rental agencies in vain, another couple arrived with an Enterprise rep from another office and they were promptly GIVEN A CAR. Apparently there had been a mix up at another office and they were owed a car. Fine. But it was one of the most humiliating, frustrating experiences of my life and I'll never forget how Enterprise laughed in our faces and told us nope, sorry, you're staying home this weekend, idiot.

Cons: Nothing

Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.

Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.

Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.

Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.

Cons: Waited in line for over 60mins to get the car. Tank was only 1/4 full despite being told it would be full Car had been very cursorily washed and windows were wet but dirty

Cons: The Avis location ran out of cars for over 4 of us who had confirmed reservations. After they ran out of cars they refused to give us an ETA on when cars would be arriving from another location. The workers were then extremely rude while we tried to get clarity on the situation and then locked themselves in the employee lounge and hid from us for the 45 minutes it took to get the new cars delivered. Some people just left for a nearby hertz.

Cons: Hidden fees with gas surcharges - one employee told me I'd be able to waive the extra fee but when I returned the car I was not able to.

Cons: Nothing

Cons: Service staff wasn't able to answer some of my questions.

Cons: At first it seemed difficult to find but with GPS I got there easily.

Cons: the they want an additional 200 up front. I didn't have that much on my credit card since i came from europe and they wouldn't take cash. i had to leave wasted 2 hours.

Cons: My car had bald tires, rough brakes, and one morning all the oil drained out of my car. Had to have it towed and repaired. Seriously held up my day. The people seemed friendly, and the price was good, just wasn't happy with the condition of my car.

Cons: The only thing I found a uncomfortable was the time spent waiting for a ride to get to the location where the rental car was.

Cons: Far from the airport, shuttle service required a phone call and instructions were very confusing, shuttle was very slow to arrive, office was slow too, basically a portable trailer in a shady lot, lots of added fees and people returning cars being charged ridiculous amounts, required their insurance which they didn't even show terms/conditions of, they don't even show you the contract papers, they ask you to sign a blank iPad!! No good!! Car "upgrade" was filthy, dirty stained interior and smelled bad, brakes were not working very well once we got on the road. DO NOT RENT FROM THIS COMPANY. You might think a bigger company is more expensive but you'll pay less, they add all sorts of extra fees. SCAM!!! DO NOT RENT HERE!!!

Cons: Service not as described

Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport

Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage. I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.

Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.

Cons: the guy who drive the shuttle with licence L87-EJX, to ride the people to the airport has the worst attitude ever. he don´t help me with the bags, he throw me to the office because I don´t enter to the office with the main entrance, He don´t understand I have a emergency with the bath. and many things more.

Cons: It would be helpful for novice city drivers to know about snow tires if you will be driving in the snow. Would have have been helpful if rental center would have warned or suggested precautions, especially since we told them where we were going and what was the expected climate.

Cons: Charged me 39/day for the bottom level insurance, without explicitly saying the per day price. ended up costing more than the rental itself. Feel taken advantage of.

Cons: I specifically asked for unlimited miles when signing up for this car. However, when I got there they told me that I didn't have unlimited miles and that there would be an extra charge per mile. Then the representative from ACE called her manager to see if she could extend a few more miles per day. It wouldn't have been worth it and I ended up cancelling my reservation because they were clearly trying to upsell during a holiday. Not too mention the office did not open on time, 30 minutes late, and the representative carried her cigarette smell on her inside the office. An overall unprofessional experience. I made another reservation at another service that was half the price.

Cons: I booked a car with unlimited miles, but when I got to the office, they told me I only had 200 miles per day, so if I drive more than 200 miles, I need to pay .25 cents an extra mile. Also, the cars do not have an E-Z pass, and they tried to sell me a very expensive insurance, they scared me that I have to pay $ 2,500 for the deposit if something is going to happen to the car, so I declined the reservation.

Cons: The windshield wipers didn't work. The rental agency hit me with a $500 deposit and tons of extra hidden fees including an extra 0.25 cents per mile over 200 miles. There was no option for prefilled gas, and the tank was half full when I picked it up.

Cons: They were not open. We had a car rental for 6:30 and when we arrived at the airport they were closed. We had to find another car rental company and obviously paid more because we were walk up customers.

Cons: The compact car was comfortable, but the engine was pretty noisy, as were the windshield wipers when in use. But Ace offered a great deal on the car, so these small problems were worth putting up with.

Cons: The individuals never specified what was needed to rent the car and also had a nasty attitude when asked about renting the car itself. They are horrible at customer service and if kayak is Offering service as such I will never be using this service again.

Cons: Nothing!

Cons: EZ pass suction cup kept detaching and pass fell off while driving.

Cons: Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.

Cons: dirty inside of windshield. pay extra for satellite radio

Cons: car could be cleaner