8.0 Excellent20 Dec 2021
The person never gave me a walkthrough of the vehicle at pick up, she talked too fast and was hard to understand. The vehicle had many minor dings and scrapes I needed to file with kayak to cover myself incase they blamed me for them
2.0 Mediocre16 Nov 2021
The dropoff system is terrible. Why is there not an immediate confirmation of the return? My return was to a parking garage, not an airport office. But why is the system not good in this location? It's days later, and I'm still trying to get the rental closed.
2.0 Mediocre16 Nov 2021
Their shuttle never showed up. I was on the last plane arriving in Philadelphia and after 40 minutes outside all the competitors, with multiple shuttles (Alamo, Avis, Hertz, Enterprise, and Budget) we’re all done and gone. The only number to call had no live operator. I was pretty much all alone at 11pm on the street. I took an Uber. I cancelled and got a rep texting and he was a complete ass. I just ubered my whole trip.
4.0 Okay14 Nov 2021
I got a violation ticket because of an expired registration.
10.0 Excellent26 Oct 2021
We were in and out quickly. The car they gave us was a great car and return was very simple and easy and the shuttle was right there waiting for us. Everyone was cordial and nice. Will definitely look into using again.
2.0 Mediocre25 Oct 2021
The pick up took over an hour of waiting. This company needs to invest in technology that will speed up the check in process.
1.9 Horrible18 Oct 2021
2hrs to pick up and they were closed dropping having customers leave the cars outside the gate
1.9 Horrible8 Sep 2021
The problem wasn't with the pickup in Philadelphia, which was fine, but with drop-off in Washington DC. No employee showed up for work in the morning when I was supposed to drop the car off (this is the 7th St NW location). After waiting more than an hour and a half someone finally showed up, but said the office was closed despite Thrifty continuing to book reservations from and to this location. She reluctantly took the car, but this is incredibly poor service.
5.9 Okay31 Aug 2021
The quote I signed up for was incredible. After getting a second charge, I called Thrifty. Supposedly, they are trying to say there was $98 in taxes, just kept saying $55 was our taxes, but couldn't tell me what that meant, and when I requested an email copy of the bill, never sent it. Phuk Thrifty. On a positive note, the front desk guy for Thrifty in Philly was AWESOME. So, just be aware my issue was with undisclosed "taxes" that I have no idea what was even for. (They explained the logical $31 for sales tax).
10.0 Excellent29 Aug 2021
Pricing through the roof on rentals - why?