Cons: The confirmation number from kayak did not work. The agent was unable to locate my rental. I was charged 100 more at the counter because of the issue
26 Sep 2016
Pros: Great vehicle at a great price. Service was amazing.
27 Sep 2016
Really Pleased with Alamo
Pros: Pick up was super fast and efficient, that was great.
Drop off was also really easy.
Car I got was exactly what I wanted, a very fuel efficient compact car.
Alamo staff was great to interact with.
6 Jan 2017
Cons: unable to reach local office by phone. no one answered the phones. no shuttle service from airport, when it was promised.
1 Feb 2017
Pros: I really was careful when scheduling a car rental to make sure that the rental facility was in the airport and this reservation said that it was. But the rep at the Alamo counter said that is was an off site facility about an 18 minute drive away. So cancelled with them and rented from Enterprise.
Cons: Really wonder why they had an Alamo rental counter at the airport but our rental car was not available there? I made sure we picked an agency that was "on site at airport" but it was not. Very frustrating!!!
14 Feb 2017
Cons: Before booking I was assured rental will be available at the airport
After landing I went to Alomo desk for my rental and was told that my car is located 20min away due to third party agreament
Since I had to get to a cruise there was no choice but to rent a car from airport
Paid $75 plus tolls
Terrible service, will not be using kayak again
24 Feb 2017
Pros: Great price on one way drop off
9 Mar 2017
Pros: Very good value; cleanliness if vehicle;ease of drop off adjacent to terminal; wonderful car.
Cons: Not easy to locate the pick up office at a hotel in Orlando. Signage not clearly visable with hotel logo.
21 Mar 2017
WRONG LOCATION!!!! NEVER AGAIN WITH PRICELINE!!!!!
Pros: Car rugs were clean.
Cons: Sought a car for pickup at Orlando Airport. Checked the SEARCH box for AIRPORT. Car comes up, I make the purchase. Confirmation comes back with an address of INTERNATIONAL DRIVE; not an uncommon name for a street located near an INTERNATIONAL airport. Figured it was a shuttle drive. WRONG! Car was nowhere near the airport, nor was there a shuttle. It was over 30 minutes away. The site that held my car closed a 4PM. I arrived at the check-out counter at 3:35pm after picking up luggage and a delay on the apron. Had to pay extra $135 for a car at airport since attempting to pick up car at remote location would have been a waste. CHOOSE ANOTHER SERVICE THAT DOESN"T MISLEAD YOU IN AN EFFORT TO GRAB YOUR CASH AND LEAVE YOU HANGING HIGH AND DRY ON DAY ONE OF YOUR VACATION!
Cons: first car had no keys. 2nd had expired tags. had to take luggage in and out wasting time. not well organized
1 Sep 2016
Pros: Arrived at MCO at 10:30 pm, on the Bee-line by 11:15.
8 Nov 2016
Cons: Apparently a legally emitted temporary license by the State of California is not valid for them. Go to the competition, don't rent Dollar
7 Dec 2016
Cons: The special car was just a compact. The gate agent tried to add random insurance coverage and would not show me the bill until I had signed saying I had seen the bill which I had not. Eventually I sorted it all out but it was quite annoying after a long flight to have to battle the tricks dollar tries to pull.
8 Dec 2016
Pros: Great service, fabulous car, perfect match for me needs.
9 Dec 2016
Everything As expected
Pros: Smooth checkout. Clean car. Easy drop off. No issues.
9 Dec 2016
Pros: great vehicle; quick drop off; good value
Cons: the price increased when i changed the drop-off time even though i didn't go over the 24 hour period
16 Dec 2016
BAIT AND SWITCH
Pros: Drop off was easy
Cons: First I made my reservation with a quoted price online for a full size car and then when I arrived the man behind the counter told me the price I reserved was subject to the Managers Digression and that I was getting a smaller car or I could pay more for a Full Size. BAIT AND SWITCH. Not cool. I had people waiting so I paid their price and get in a car with my passengers. We get to the exit and we are told the car has to be returned because it is due for maintenance. We exchange cars and get a car that has less room in it and in our route back to the airport starts to loose tire air pressure. We made it back without a flat tire but had to worry about it the ride back to the airport. No more Dollar for me.
Pros: The Price was the best out thereto bad it wasn't attainable
Cons: To bad Hertz thought I was crazy and had no record of the reservation, great because I flew into Orlando for a friends memorial service and had to shell out more money than I was quoted and hertz wanted almost 3 time the quote, so I went on line and used EZ auto rental, great service and no bait and switch. I was pretty disappointed with the entire process, Don't think I'll be using the service for any reservations in the future, and would not recommend anyone else use it either. Left High and Dry in Orlando
30 Apr 2016
Customer service seriously lacking
Cons: Kayak reaervation price was 280, after car seats and depoait and "convenience fee" price escalated to 710, which is absolutely assanine.
6 Oct 2016
Worst car ever
Pros: The people who helped us were wonderful
Cons: The car. It didn't accelerate. POS. Dents & scratches. Half of the buttons and switches didn't work, slow to take off, and it shuddered any time you drive less than 35, braked, or hit the gas.
10 Mar 2017
Cons: Long wait for car
23 Mar 2017
Prepaid Vehicle Not Available at Pickup
Cons: We had to wait for another vehicle to become available. That shouldn't happen, especially when we had prepaid for the rental.
22 Apr 2017
A convertible with no Air Conditioning
Pros: First time driving a convertible!
Cons: Had to put the top up after a while; the air conditioning wasn't blowing cool air.
9 May 2017
Won't rent with them again.
Cons: Overall neither I or husband were disappointed with the customer service provided by the kiosk or attendant at front desk. They were rude and seemed frustrated. Always trying to upsell items. Waited over 45 min until we were on our way.
20 May 2017
Maybe my worst car rental experience ever!
Cons: The queue of Hertz was insanely long at the time of car pick up in orlando airport and the system crashed when my turn came. Car insurance was more expensive than the car daily rate itself, which doesn't make any sense! Definitely my last experience with Hertz.
18 Oct 2016
Cons: counter person - knowledgeable but not very friendly
9 Nov 2016
I'd use Hertz again
Pros: First time renting a car for a vacation and searched a number of companies. Hertz was in the airport and similar in price to others. The wait time to get a car was short at the airport. Car had less than 100 miles and still had the new car smell. Easy to drive and felt comfortable using the whole trip. Returned easily at the end of the trip with no surprise charges or issues. I'd sure them again.
Very dissatisfied with Kayak not giving me a renta
Pros: The staff where nice.
Cons: The whole experience was poor.
27 Oct 2015
they didnt not accept it
Cons: Didnt not accept reservations and ran out of cars
9 Jan 2016
Cons: The car was ok but a minivan with a small engine is not good for highway driving. The price was not what I was expecting and ended up paying $500 more than was quoted.
17 Oct 2016
Kayak search engine did not work.
Pros: I requested an onsite car rental agency for Orlando International Airport
Cons: I was directed to an off site Orlando, Florida agency
27 Oct 2016
Great Customer Service
Pros: Customer service at the counter was fast and very friendly. They allowed us to return the car to the airport location for no extra charge. We reserved an economy car and were given a Dodge Charger. NICE!!
Cons: I should have looked at the reservation location before confirming my order. I found out the day before that there was no shuttle to this location...Customer service tried to help me as best they could, but the rates were double to pick up at the airport. I kept the reservation and struggled with a 35 minute Uber ride for $54.00. Next time I book on a travel site, I will be sure to do my research first.
3 Nov 2016
Pros: Young car, fast service, no problem whole way, acceptable price.
15 Nov 2016
Cons: Our Orlando pick-up location was changed without notifying us, necessitating a 20-minute Uber ride that we hadn't planned for. Then, the car was not at the location we'd traveled to after we checked in, necessitating another wait. Then, the car was not full of gas when we pulled out of the pick-up location. This added about an extra hour of transition to our trip, taking away time we'd planned to spend with family. It did not start our rental off on a good foot.
17 Nov 2016
Pros: The price! The people! All and all Great Place to get s
29 Dec 2016
Greatdeal in off airport rentals
Pros: fast and friendly service vehicle clean and in good shape.return just as easy no added charges
30 Dec 2016
Bait and switch!
Cons: They switched locations from Orlando International Airport to another Orlando location that would require a 30 cab ride during rush hour! We cancelled the reservation and booked with another rental car company when Enterprise told us that third party companies often switch at the last minute. Won't be using Kayak again :-(
Pros: Car was sporty and comfortable. Unlimited miles was a huge plus.
Cons: Took a very long time to pick up the car even though it was booked online a month earlier and drop off was confusing. The windshield and mirrors were filthy and there was no washer fluid in the car so we had to go to Walmart to buy Windex.
10 Jan 2017
Pros: There was a misunderstanding about picking up the vehicle, but other than that overall a positive experience.
13 Mar 2017
Pros: A good deal on SUV. Vehicle was brand new and drove well. Staff was polite.
Cons: Getting to and from the airport can be a hassle but it is not excessively difficult. The car had cigarette smoke smell.
13 Mar 2017
Pros: I rented a minivan for a good price unfortunately This had to be the most disgusting car I have ever rented in 30 years. The car show 26,000 miles it look like it had 200,000 miles on it on the inside. The brakes weren't very good there was something wrong with the front end. The inside was falling apart and it was so beyond dirty it should've been put to the dump floors were so bad and unclean. There was sand in the side door tracks. Steering wheel was so gross and if I wasn't so far away after driving it I would've taken it back. So if you ever decide to rent from Ace rental cars make sure you check the inside first thoroughly other than a smelly dump of a car the staff at cool and check in and check out what's good
23 Mar 2017
Cons: Waited for atleast 20mins for the shuttle, long queues to get the car. Worst part was could not change my drop off location as the facility was closed.
18 May 2017
Too many surprises!
Pros: Good shuttle service to/from airport. Simple return and drop off. Thorough inspection process before departure. Price was right.
Cons: I discovered that I needed to bring/provide a copy of my insurance policy at check-in. They said it was in the "conditions" and maybe it was, but really who reads all of that? I have been renting cars for more than 40 years all over the world and have never had to do this. A bad start. Then they tell me that because I live in Florida that I don't have unlimited mileage and am limited to 150 miles per day. This wasn't a problem, but again, where did this come from? And at check-in. This all gave me a bad taste for ACE right from the start. Not sure I will ever rent from them again because of this even if it costs me more. Seems shady. Expected problems on return, but fortunately there were none.
18 May 2017
Pros: Nice and new
18 May 2017
Not happy with Ace!
Pros: Drop-off was easy and fast, but I am holding my breath to see what they may deduct. We did, however, take pictures.
Cons: I waited over an hour in a long line, while my 87 year old mother (who was exhausted) waited, only to discover that they had cancelled my reservation due to lateness. I was furious, had to take another car, and spent more than $150 extra just to get one. Then, they didn't even go over the car with me, and the interior was filthy, and the back bumper was very scraped up. I hope we are not charged for that as well.
23 May 2017
Pros: Service was positive
Cons: The final price for the service was hidden until the final invoice sent to the mail.
9 Jun 2017
Use this rental agency again!
Pros: Complimentary shuttle ride to/from airport. Very little wait time and friendly drivers!
Cons: Long wait time to pick up. Several customers ahead of us had lengthy issues,
Pros: Fox never picked up, they kept adding on charges when they did and were very difficult to work with. I would not go with them again.
7 Apr 2016
ABest quick service with brand new vehicles
Pros: The whole experience was quick and smooth. Quick checkout and drop off.
7 Apr 2016
Painless Vehicle swap
Pros: 1st vehicle reported reduced tire pressure, upon inspection found large nail embedded in tire, returned to rentsl facility, in & out with replacement vehicle (explorer, much newer vehicle) in 15mins, no fuss.
By far the best rate per vehicle class in area, almost 50%.
Cons: 1st vehicle (traverse) was older, key fob didnt control alarm so every time alarm sounded on entry requiring some brisk action to turn it off, also much more worn/stained/odor.
7 Apr 2016
Pros: Easy pick up and drop off.
7 Apr 2016
Pros: Pick off and drop off was super easy!
Cons: No Dislikes!
9 Apr 2016
Would have been 5 stars BUT...
Pros: Loved the rental. We had a brand spankin new Jeep Wrangler at a GREAT low price. Almost less than half of what other competitors were charging for the same type of vehicle.
Cons: Would have been five stars across the board had it not been for a frustrating TIME CONSUMING check in process. The wrong reservation was printed up and my card was charged for it and upon noticing the error no apologies and no urgency in the correction. Almost felt like it was my fault. My card was then charged for the correct reservation and it took nearly a week to get the refund from the mistake. With the added deposits on top of the two week rental, this was a substantial error. Other than, great car, great price!
6 Jun 2016
For the price, it was a worthwile visit
Pros: The car I rented was perfect for my needs. Took me a while to find a good car, but once I found one, I had no issues.
Cons: You really need to inspect your vehicle carefully. Most of them are in bad shape (major paint missing, not key fobs, non-op parts). But if you take your time and inspect carefully, you can score a decent car for a short term rental. Also, they are a bit understaffed. I had a hard time getting service on the lot and drop-off took longer than expected
16 Jun 2016
Pros: Aitport shuttle pickup was good. Complete disaster after that
Cons: Booked car was not available. Charged an additional $500 for another car. Had to wait 4 hours for that. Never again. Would never recommend to anyone.
8 Nov 2016
Friendly Staff but Crappy Car
Pros: I liked how a shuttle was provided by Fox's for airport pick-up and drop-off. My wait time for the shuttle was less than a minute. The shuttle drivers and front desk staff were friendly and helpful. I made the reservation online, and I had no issues when I went to pick up the car. There were a few customers in line in front of me when I arrived at the office, but it went quickly.
Cons: I was given a Toyota Yaris. It is an economy car. The interior seats were stained and discolored. When I did my initial walk around the car, it appeared to be in good condition. However, once I left the lot and got onto the highway at a speed of 60 mph, the back panel above the rear left side began to flap. It was detached from the bumper. I called Fox's customer service once I arrived at my hotel. They date stamped it and said I could either return the car for a new one or keep it until my end date. I kept it, and I wasn't charged for any damage. I just don't recommend this type of car, as it is cheaply made and has very poor visibility.
Pros: Rented out of Holiday Inn across from Universal Studios. Easy pick up, no lines, received free upgrade.
Cons: We found the bubblegum smell in the car too strong. It must have been some kind of "refresher". Pine scented or lemon scented would have been better, or even better, no refresher at all. Other than that, our rental was fine.
1 Sep 2016
Worst Rental Experience
Pros: That I eventually got to leave the rental agency 90 minutes after arriving. Proximity to Universal.
Cons: Terrible customer service!
After waiting 30 minutes as clerk talked to a colleague, we had to wait an additional 45 minutes for our car to be ready. Only once we asked for a refund did they bring the car around. Car was still dirty, worker refused to acknowledge huge crack on back bumper despite me taking a picture of him standing next to it. Eventually just wrote "minor scratch" on form.
16 Oct 2015
Cons: Uh, that they were closed when I got there at 7:30pm, event hough it said on Kayak that they would be open until 8pm, and I was left to figure out another option in a very short period of time. Lame.
21 Oct 2016
I had a horrible experience
Cons: I waited over 1 hr in line, and the rep told me I had to go to a remote location. I had to take a taxi to a dark, deserted CLOSED Budget Office in a bad area. I finally had to taxi to Sanford airport to get a car from a different company as budget wouldn't help there either. It was a nightmare come true. I will never use budget again.
1 Mar 2017
Waited 1.5 hours in line at the airport counter
Cons: See headline.
Plus, confusing instructions in finding the car. Like "the keys are in the car", but they didn't say where in the car. They were NOT in the ignition. With an employees help, found the key. Ridiculous. I'll never use Budget again.
22 Jun 2017
Cons: There was no pick up to get to the place where the car was Had to take a cab wtll never use you again
29 Oct 2015
What a circus
Cons: I put in Orlando airport in the search and it gave me av off site location that was closed when I arrived. I ended up paying over $100 more for a smaller car because the airport location would not honor my rental.
30 Dec 2016
NEVER USE BUDGET
Pros: Nothing .... at all
Cons: They didn't have a car for us! We reserved a convertible and we're told they only had a single small Hyundai available. When I asked why, they said it's an imperfect system. When I asked about other options, transferring my reservation and what they could do to help me, I was told they weren't going to argue with me after Christmas. When I called back after being hung up on, they were rude, disrespectful and refused to find a solution. Then 6 hours later, after we had gotten a rental car with another company, they called to say they had a car for us. They are a scam. We spoke to a dozen other people who said budget did the same thing to them. They are vacation ruiners and you shouldn't promote them as they are giving you a bad name.
2 Feb 2017
Problem with nsurance
Pros: The service at budget was good. The car was fine
Cons: I have chosen to take additional insurance that was offered by kayak. The details of the policy were not disclosed before the actual payment. Only after Renting the car I found out that the coverage was rediculous. As a result I returned the car earlier than planned.
21 Oct 2015
Pros: When I originally signed up for this car, I was under the impression that it was the Budget at the airport. Luckily, I called to confirm, only to find out that the location was a good 30 mins from the airport, with no transpiration to and from the rental place. I asked how much it would be to rent from the airport location and it was almost 3 times as much as the original location. I even get a discount through my company, and it was still the same amount. I ended up cancelling the car and going with a different company.
Pros: Happy and will rent again from Thrifty. Thank you
Coming from me that means a lot. I am pretty critical.
29 Apr 2017
Pros: The car, '17 Elantra was beautiful. Very comfortable, and clean.
Cons: Did not like having to stumbled and bumble around trying to find the staging lot, then locate the car.
Difficult exiting lot as gate did not lift, and no answer when call button pressed. Had to wait for maintenance(?) cart to happen along and open gate.
This location (10100 International Dr) should (at the least) have better signage, or perhaps instruct valets to be of assistance.
30 May 2017
Cons: I want my money back. All of it. The rude guy at the desk asked me to mentioned his name in the comments for him to get a "bonus" but I am not going to out of respect, He was horrible and needs to go back to Gainsville.
20 Feb 2017
BUYING INSURANCE FROM KAYAK MEANS NOTHING
Cons: I told the staff that I had insurance cover and show her the letter of confirmation. She said that is nothing to do with them. So why should we pay double when other insurance is not accepted by the car rental compay
13 Apr 2017
Advertised pricing clarity must improve.
Pros: accessing the car was easy, return the same. Very smooth either way.
Cons: Pricing as advertised not clear enough and consequently out of sync with reality, i.e., the actual invoiced amount. The latter ended up being quite substantially higher then expected.
22 Apr 2017
Poor customer service
Pros: Price was good.
Cons: Employees inside the terminal were professional and courteous. Once in the pick up the car area, either the employees were downright rude and impatient, or didn't know what was going on. As competitive as the rental car market is, I can't believe the Orlando Dollar/Thrifty Management Team would allow their employees to be get away with being unhelpful and rude. I guess you get what you pay for.
28 Apr 2017
Great counter service, rude car personnel
Pros: Price, convenience of being in terminal, and staff at the counter and drop off.
Cons: The rudeness of the employees at the pickup area, they were not kind to any of the people coming through to pick up the cars.
28 May 2017
Difference between web site price and real price
Pros: Parking close to the terminal. Car model very good. Due i had to pay more than expected, i received superior class of car.
Cons: Unaxpected increasing of rental price. First price proposal by your representative was more than twice time the web site price. It seems that the reservation on web site was not clearly stated in the terminal of the person who assisted me
30 May 2017
Pros: Easy fast process
Cons: i don't like the process of how they charge you for gas
3 Jun 2017
Only two people checking cars in
Pros: I arrived in plenty of time and was towards the front of the returns queue.
Cons: Only two people checking cars back in and seemed a bit random and haphazard.
Cons: The car I had booked was not available, so I was forced to upgrade and pay much higher rate than initially booked through kayak.
3 Dec 2015
Pros: Quick service
Cons: Holding a deposit because I wouldn't accept their insurance although I had purchased some through Kayak!
27 Oct 2016
Nice and easy!
Pros: Easy! ]retty friendly staff and the best part is its cheaper than competitors for the same car.
Cons: Nothing specific
14 Nov 2016
Pros: We were able to get out immediately, and they took us to the airport right away. Fair prices, extermely nice customer service person, highly recommend. Will look to use again. Nice car color which made us find it easily in large parking areas.
19 Oct 2015
Counter agents were slow, obtrusive, unconcerned t
Cons: The whole experience at Payless was bad.
You get what you pay for. Never again.
26 Oct 2015
Unreal Hidden fees
Cons: Payless? More like PayMore... I was quoted $150 for a rental. My flight was delayed so i showed up 30 minutes late for my rental...upon arriving my car was given away to another renter...no big deal, until they decided I would be up-charged $10/day for a different larger vehicle rather than just comping it because they didn't have my original rental. THEN, because I was under 25, rather than a one time fee like most companies, I was charged an additional $25/day...THEN because I was under 25 yrs old (I'm 23), I was forced to purchase collision insurance at another $14 per day, plus some more fees. Needless to say my $150 week long rental ended up costing me $419.55. Never again will I use Payless...Service personnel were fine but the accommodations and policies were misleading and advantageous to payless over the customer.
29 Oct 2015
Cons: It took me 45 minutes to be picked up by the shuttle to go to the rental place off airport property. All the other major rental agencies are at the airport. I had to call for the shuttle 3 times to try to get them to come and pick me up and the person on the other end of the line was very rude and short. He told me use another phone and call back. They finally picked us up in a lane that was not designated for car rental. By this time there were so many people waiting there was almost not enough space for us, but we all crammed into the shuttle. Once I shuttled over to the rental building there was another 45 minute wait to get my car. It was so dark you could not inspect the auto. The agents were very high pressure trying to sell you, and scare you, into all kinds of charges that were not necessary. It felt like flying Spirit Airlines with all the hidden fees. I chose this company because it looked like it would save me a lot of money. When I returned my car there was nobody to receive my car right away and the shuttle left without me and I had to wait for the next one 15 minutes later which added more unneeded stress to my getting to the airport on time. Originally, I had booked another rental agency, Alamo, and once I received my final bill I went back to check the cost and it only saved me $6. Certainly not worth all the time and hassle to save such a small amount of money. I will never rent from Payless again.
29 Oct 2015
Cons: Arrived at 11.00pm left at 12.30pm just because Victor made a speech like a president, he never stop the guy... Some kids was sleeping on the floor, people was exhaust... At the end you need to do an inspection of your vehicle with no lights on the parking.... Never never rent a car with Payless...
31 Oct 2015
Cons: Overcharged me $50 for returning 3 hours late. Bye Payless
Pros: The price was perfect and picking up the car was a breeze.
22 Aug 2016
Actual cost 5x amount paid on website
Pros: Car was good, clean
Cons: $25 on the web, total cost $125 including insurance etc
Tolls $10 when I'd have paid $4 in cash. The guy on the desk lied to me it'd be cheaper.
No help whatsoever putting child seat into the car - really unhelpful
Will not use ez or kayak again
Would have been cheaper to get a couple of ubers
4 Nov 2016
Dirty and Manual key only
Pros: The price
Cons: There was no automatic lock opener on the key. I had to use the key in the driver door to lock and unlock the car every single time I got in or out of the car. Ridiculous in today's world.
Also the car had a lot of stains throughout it on the inside.
9 Dec 2016
Orlando FL Weekly Rental
Pros: Ease of access at Airport and quick service. The car was clean and preformed well especially with Eco mode enabled.
13 Dec 2016
Cons: I have rented from E-Z countless times over the years. Early on I used them for certain needs because they had a 150 miles/day limit before being charged mileage. So for situations where there was not a lot of driving required E-Zs prices appealed to me. Then a year or two ago they started giving me unlimited mileage. I loved it. A couple of months ago I reserved a car for a week in Orlando anticipating a good deal of driving. After a long flight from Europe I arrived at the E-Z counter in Orlando and handed over my drivers license and Amex credit card. I was then told that there are new rules for car rentals. Rule changes made well after I had made the reservation for the car. One was that they were back to 150 miles/day at $0.55 for each additional miles. And that I could no longer use the insurance offered by my credit card which I had been using for years without any problem. I was told that I needed to produce an insurance card for my auto insurance and that he would have to call them to confirm coverage. I only own a car in Europe and that automobile insurance does not cover car rentals in the US. And it was 4 o'clock in the morning. He told me that the only option for getting the car was to by the expensive insurance offered by E-Z. I told him to forget it and found a car from a different company.
3 Mar 2017
Pros: The car worked fine. Upon request, I was given a map.
Cons: None of the staff members was courteous. The man at the rental counter was aggressive in trying to convince me to pay for Epass for the toll roads. He did not want to accept that I could manage the toll road without paying $9.99 per day for the Epass.
The car was supposed to be full of gas, but was only 3/8 full. I had to phone twice to get a commitment that I could bring the car back with that amount of gas instead of full.
I do not recommend this company.
19 Nov 2015
Pros: Personnel helpful
Cons: Attention to previous damage a bit disconcerting. I wanted to document it all (I've had bad experiences in the past) but the staff said it was no big deal. They were correct for for someone with a lot of rental car experience, it made me nervous.
21 Nov 2015
Pros: Price and in terminal counter for paper work.
Cons: long walk from baggage E-Z rental counter to 2nd floor car pick up in parking garage. Same for return walk back to United ticketing counter. Walk half the Terminal.
5 Dec 2015
Cons: Walked all the way to the car rental section and wait 20 minutes for the guy to show up and then he tell me I have to go back to the airport to rent the car
Pros: Price was right, pick up and drop off was simple...
Cons: Car was dirty, inside and out. Certain windows may have never been cleaned...
11 Mar 2017
Cons: Total money I was supposed to pay was $225 by online, however, they made me pay $610 with additional charges when I went to pick up the car. I have used other rental companies many times and this was my first time to pay more than the receipt price the company sent me my email. It feels like I was cheated by the company.
17 Oct 2015
Cons: Paid 300 bucks for a car I drove maybe 50 miles in all of 3 days. Didn't ask for insurance but was billed anyway. Terrible
22 Nov 2015
Loved my car
Pros: Great car in all , gas, confort
Cons: The web say the advanced is out side the airport , I wait 30 min for the shuttle, and I call and he tell me us inside the airport.
28 Nov 2015
Waste of money
Cons: Tires were bald, windshield wipers were shot, scratched up, overpriced. Ended up costing me over twice the quote. Never again
21 Dec 2015
Pros: The people who receive you at the airport
Cons: the office of the narcoossee it's close, and don't have any sign or info about that.
2 Jan 2016
Cons: Hidden fees, the woman named Luna was extremely rude. When we got to the counter they told us we had to pay a $200 deposit to rent the car. No where on the website or the invoice did it mention a deposit, Luna told us you can't rent a car without a deposit, which is not true. She then told me I was being rude to her, at that point I walked away and let my husband deal with her. Horrible customer service, we of course are still waiting for our deposit to be returned. Will never use this place again. Watch out for their hidden fees
7 Jan 2016
Great rates, nice car.
Pros: I loved the Camry we were assigned as well as the great price. We were visiting a friend and didn't put many miles on it but needed a car, "just in case". This was perfect.
11 Jan 2016
not a bargain at all
Cons: I did not like being pressured into purchasing unnecessary extras that doubled the price of our rental. The unrelenting salesperson at drop-off told us, for example, that we would save a lot of money on tolls by purchasing a sunpass/toll pass as tolls would cost on average $8.50 each way. In fact, most tolls cost no more than $0.75. Therefore, this extra was a complete waste of money. Also, the car was dirty; there were half full soda cans in the cup holders and other garbage in the car. The seats were filthy.
28 Jan 2016
Cons: Very poor signage for Advantage at the Orlando Airport and outdated information on the Advantage website.
Cons: The car advertised was in a different class , so not possible to have unless I paid for an up grade. Plus the Cadillac CTS I was told thay haven't had one for as long as they could remember. , no choise in cars only one available not American, not a V8. Quite disappointed.
14 Nov 2015
Cons: It was a one day rental and they charged me for two days at $60 a day.
26 Sep 2016
Didn't have the car I rented
Pros: I was able to get a car but not the category I rentd
Cons: Rented a luxury car but was told it would be at least 45 min before they could locate and get one onsite. That's the point of renting ahead of time....
6 Nov 2016
Not great attention to detail, but ok
Cons: No one told me that my car had a lock on how high the audio could go, and a lock on the speedometer too. Never seen that before. Also, there was a crumpled piece of trash on the seat as I got in. Just a small thing, but details like this count against my overall opinion.
21 Nov 2016
Service and satisfaction
Pros: I loved my initial reception at the Desk by your customer Service Representative. He was courteous, informative and efficient. I expressed the same sentiments to the manager that same night.
Cons: I got stopped by a cop who said that I was driving a car with a license plate registered to another car.
That was a little emotional to my family.
28 Dec 2016
Good value and service, but first rental was a mes
Pros: Convenient location at the airport. Car was switched out quickly - 2nd car was clean and new.
Cons: First car was dirty and smelly - had to swap out.
Cons: I arrived early in the morning to find no service rep around. Had to check in on a not so user friendly automated kiosk. After choosing a car I found that there was no one in the check out booths. Had to call National and they told I should go to the Alamo check out booth to exit. Having appropriate signage at checking and checkout outlining what to do when there are no service reps around would save customers a lot of headaches.
29 Dec 2015
Pros: Got the job done
Cons: Nothing really
5 Jun 2016
Pros: Fast dropoff.....good service
25 Dec 2016
No problem at Orlando
Pros: No problem at Orlando MCO
Cons: No problem at Orlando MCO
23 Jan 2017
Pros: easy, fast in and out
18 Mar 2017
Fastest rental experience of any car rental compan
Pros: No prolonged initial rental process, no pressure to accept unneeded extra charges, cars available of size and type as advertised, can choose your car from those available
Cons: Nothing; great experience
31 Mar 2017
Pros: Ot other rental companies wanted upwards of $300 for a one-way rental. Not National.
1 Apr 2017
Cold as ice
Pros: Found the rental counter very easily -
Cons: Booked rental online for a one way trip from FL to NJ - tried to use my debit card to pay, but they don't accept it for one way...they do not accept cash either. I missed reading the fine print about this, so be careful or you'll get stranded at MCO if you don't have a major credit card. The employees there deal with bullshit every day I'm sure because they were both grumpy.
26 Oct 2015
Pros: I pulled up to the resort where National was located and walked in, got my receipt and left.
Cons: The office was so small, they had the door locked when I got there only to find a girl at the computer when she unlocked the door and the guy sitting there. After the transaction, I had to walk to the opposite side of the resort to try and locate the car. Not very professional nor good customer service.
11 Apr 2017
Cons: There was some sticky mess on the dashboard like syrup. Paid $90/day for a simple 4-door and felt like I was getting a really bad deal, Especially since my friend rented a car for that same weekend out of MCO for $25/day
Cons: Took about 30 min to check in at the counter. It was only one person in front of me. Both the customer and the clerk in the front counter were very slow at rent a car processing. The other clerk got on the phone pretending not seeing other standing clients. Office environment very boring and basic not even a tiny green plant or poster hanging. Aunts are marching on bathroom floor. beware of insurance policy add up at the counter before even they ask you what kind of policy you like to carry...
they did upgrade me to another car because of my long waiting. However these people at the rent a car they don't get it! Efficiency and fast processing matters when the time is of essence. We are not there to test drive a intermediate car we need a quick ride and process to catch up with the business meeting etc,...
19 Sep 2016
Wish I Would've Picked A Different Rental Company
Cons: Rented the car online using KAYAK. The total cost for the vehicle was 55 dollars. When I pick up the car, I always decline the insurance and gas option. When I did, they required me to show proof of insurance. I did not have any proof of insurance from my company and I do not care my personal insurance card with me. So I could not get the car unless I purchased their insurance. The car was horrible. It had a bad vibration, it made a horrible noise, the air did not work one time until I figured out the key had to be in the exact right spot for the blower/air to work. It had a hose hanging down below the vehicle. At the end of the week, my 55 dollar rental ended up costing 180 dollars. I always use KAYAK for my rentals....I wish they would pull Priceless Car Rentals off of their site. I will never use Priceless again.