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Evrything about it i loved

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Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep.

I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly.

Loved all of it. Zero complaints

No comment

Nothing

The while tip was so bad

The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!

Nothing

Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic

Vegetarian meal.

Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English

That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much

1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience.

The check-in for my first flight was great in Philadelphia.

There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected.

Nothing was spectacular.

No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns.

legroom

being in the middle of three

I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off

Good value

I have found Sri Lankan staff to be most friendly and accommodative.

The crew were lovely. Great service from crew and good food.

The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.

The service and crew were excellent!

The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable.

Food was unexpectedly good!

Flying is always hard when your sick but has no reflection on the companies.

We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future

Check in - terrible service and extremely slow staff..only two counters were open to help international passengers

Good service - food/beverages etc

Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India.

I would have liked the drink service to come around more often on the flight.

Entertainment

Food and one bathroom out of service makes an awful flight

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

Nice flight, nice crew, and a nice experience.

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

Economy plus was great. Economy was a little rough for me as seating was much less comfortable

polite crew

old plane, old entertainment systems, no updates

Service and food

Everything was okay, except.....

I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks.

Entertainment system didnt work

We had ordered oriental vegetarian but the crew said it is not there !!!

Clean punctual and short

No enough place to legs Food very poor. Maybe nothing is better...

Bearable food one time.

Bus boarding, lousy location of the gate. Rude boarding staff

I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha

I do not like flights always delay

Good food and service on the airline.

Second security screening unnecessary.

Aircraft was new and comfortable.

Boarding was a mess. They had delays but there was inadequate communication on what was wrong.

The connection

1-the response towards my damage laggiage which happen During trip. 2- The food was not good. 3- in spite asking a gift for my child staff denied and said this is stopped. At the same time they said if I had booked meal for my child in advance I would have got a child gift . This sounds incorrect. 4- my bag was damaged and I found that only when I reached home after a long trip. Immediately I called Kuwait air ways numbers in india . No answers to my calls , then when finally got some one they gave me another number and kept on calling till some one answerd and simple reply was was Can’t accept your claim . You should have logged the claim at th airport when you arrived not after leaving the airport. I told them that I can on a long flight and I didn’t see that in the airport . My bags were handed by porter and as soon as I saw the bag on arrival home I stared calling. The answer was no you should have made your claim at airport . We can’t take your claim. I tried to explain the face to them but they were not ready to understand.

Good flight on A380. Food and entertainment were great.

We had to disembark into buses because all gates were being used.

Great food and Entertainment

Nothing

Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened.

Airplane to late

Crew was nice and helpful. Plane was well taken care of, and food was a pleasent surprise.

We were delayed over an hour and a half waiting on passengers and baggage

Good food and service on the airline.

Second security screening unnecessary.

I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha

I do not like flights always delay

Good food and service.

nothing

On time

Food & entertainment

Boarding, narrow seats for a 7 hours flight & lost baggage

Got an exit row window seat.

I like the food and the service.

Service. Crew - the on board "chef" was particularly attentive.

IFE very limited. Take a good book - or two. Old A330, but well maintained.

Boarding was easy and no delay in departure

The video sound wasn’t working in the return flight from Beirut to Bahrain

Late arrival of the plane. Seat not comfort, basic serviceS

Boarding was on time and the crew are very nice

There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour

On time departure. Nice lounge

Nothing

The while tip was so bad

Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up.

The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates.

Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep.

I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly.