Daily cleaning, installation of cabin HEPA filters on flights from New Delhi to London
Air India, Delta and Virgin Atlantic have all waived their change and cancellation fees on flights from New Delhi to London. Confirm policies on booking site.
Delta and Vistara do not allow booking a middle seat on flights from New Delhi to London.
The average direct flight takes 9h 20m, covering a distance of 6708 km.
There are 114 (direct) flights between New Delhi and London per week, averaging 16 per day.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines (₹ 11,104) and SriLankan Airlines (₹ 19,871), and the lowest round-trip tickets have been found on Multiple Airlines (₹ 29,003) and Virgin Atlantic (₹ 38,792).
Air India (3 times daily), Delta (2 times daily), Virgin Atlantic (2 times daily) are the most frequent flyers on this route.
From New Delhi to London, Tuesday is the cheapest day to fly on average and Saturday is the most expensive. Flying from London back to New Delhi , the best deals are generally found on Wednesday, with Saturday being the most expensive.
When flying out of New Delhi you will be using New Delhi Indira Gandhi Intl, often referred to as New Delhi Airport. You will be landing at one of these airports: London Southend, London Stansted, London City, London Gatwick, London Heathrow or London Luton.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New Delhi to London.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to London from New Delhi is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to London with an airline and back to New Delhi with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to London from New Delhi up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Cons: "They have to uptade the airplanes"
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Cons: "It was terribly late. No one had a clue on when flight would depart."
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Cons: "given milk yoghurt with VGML breakfast"
Pros: "Efficient, friendly, on-time!"
Pros: "Seat is very comfortable"
Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Cons: "One toilet not working"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Cons: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."
Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Pros: "They were were very kind and helpful to all passengers"
Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Pros: "At JFK the lounge and service was the best I have encountered."
Pros: "Everything on-board was awesome...Great job guys!!!"
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Pros: "The ground staff at Delhi was very helpful in giving us a new flight ticket for the next day for free eventhough they maintained that it was actually Air India's responsibility."
Cons: "I think James Bond movies would be appropriate."
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Everything was great!"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food."
Cons: "I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka."
Pros: "Inflight Entertainment and seats."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Cons: "Need more movie options. Presently 95% movies are one or more year old."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Cons: "excpt food anything not good and baggage checker give trouble alot"
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Awsome service and on time flights"
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Pros: "Super friendly and professional crew, clean airplane and great entertainment."
Cons: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "Everything is perfect. .. excellent food"
Pros: "Everything is perfect. ... excellent food"
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "The staff, the entertainment, the food!!!!"
Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Pros: "Friendly staff lots of food options entertainment it was on time"
Pros: "Good helping staff"
Cons: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Cons: "Aircraft was old"
Cons: "Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country."
Pros: "crew was good"
Cons: "crazy detailed search in goleniów"
Pros: "The fact that we landed safe. Besides this nothing much."
Cons: "Plane on time for the start would be a nice thing. But the list goes..."
Cons: "Plane was delayed"
Pros: "Good crew."
Cons: "Install AirShow for flight tracking."
Cons: "Short term for the transfer"
Pros: "The crew was nice and friendly."
Cons: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Pros: "Crew was great!"
Cons: "Selection of complimentary beverages is very much lacking."
Cons: "More cofffe"
Pros: "Crew was amazing"
Cons: "Flight delayed and we lost connection"
Cons: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Pros: "All was good. Have to pay for food. Really?"
Cons: "Have sandwich included in the price."
Pros: "Crew were Great."
Cons: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Pros: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Cons: "Leg space in the seat is very tight."
Cons: "The crew was rude."
Cons: "1- Tight seats for three big adults in a row of three seats especially for an 8 hour flight! 2- I don't eat pork. Most of the food was pork or mixed with pork even the salad! My options were very limited thus I wasn't well fed."
Cons: "Gate closed when I got there....late because first flight delayed. Poor , slow security check-in. Inadequate staff and number of lines"
Cons: "the above"
Cons: "All flights were delayed. Terrible service all around."
Pros: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"
Pros: "A smooth short-haul leg, no frills but nothing annoying either."
Cons: "A bit tattered aircraft, had to be bussed at both airports."
Pros: "Flawless boarding, on time, nice crew."
Cons: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pros: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Cons: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Pros: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Cons: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Pros: "Great food and nice airplane"
Cons: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Pros: "The crew was very friendly and helpful."
Cons: "Bad flight over all was delayed 3 times for no reason No one tells you anything"
Pros: "The boarding process was efficient and the flight crew was very courteous."
Cons: "Not much room in Business Class."
Cons: "Flight delayed six hours. Never notified"
Pros: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Cons: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Pros: "Very narrow seats in Coach."
Cons: "Very uncomfortable."
Pros: "I flew the dreamliner."
Cons: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."
Cons: "Personal entertainment is buggy"
Cons: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Cons: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Pros: "Friendly Crew"
Cons: "My outbound flight was cancelled and i had to wait 3h to re book."
Pros: "Barely nothing"
Cons: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Pros: "On time"
Cons: "Baggage fee and hot plane prop plane"
Cons: "Our return flight was with LOT Airlines, that is why we had to fly with them one more time! Never again! We boarded on time but then we waited for 30 minutes over the departure time, at the gate, inside the plane with no explanation. When finally the captain says 'boarding completed' aaand we wait another 30 minutes without explanation. Finally after one hour from our initial departure time we departed. In total 2 hours waiting in the plane, no water because it took the crew another hour to prepare to serve drinks! Flight was supposed to leave at 16:50, we got water around 19:00. Shame! Food is horrible, service is bad! We landed 2 hours later then we were supposed to. It seems that being late and not give explanations it's something that it's characteristic for polish airlines!"
Pros: "service was good"
Cons: "stron delay (more then 2 houres)"
Pros: "The crew was ok"
Cons: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Pros: "Nice flight crew, decent food available for purchase."
Cons: "I purchased my ticket through Kayak on priceline.com In the description of the fair it was specifically stated that I'm allowed 1 checked in bag. The airline did not send me the standard check in and flight information email, so when out of concer for my flight, I logged in a few hours before to find out that all the good seats were already taken. When I then proceeded to online check in, I was dumbfounded to find out that I do not have any luggage allowance. When I called their English language help line I was connected to a prerecorded message and then promptly connected to a Polish speaking person. Lucky for me I speak some Polish, but if you do not you would have a problem. The person then proceeded to inform me that the flight from Poland to London that I was taking is considered by the Polish airlines as a local flight and for that reason I'm not allotted a free checked in bag. I fly a lot all over the world and this is the first time something like this has ever happened to me. I will now permanently stay away from Lot. They shouldnot be considered a major airline, but a cheap flight air. This way when booking a flight you would know to not expect much from them."
Pros: "Simple, quick service."
Cons: "Very basic service but not really any issues."
Pros: "Food was good."
Cons: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."
Pros: "Smooth and easy boarding and deplaning"
Cons: "Nothing, short flight"
Cons: "The flight and the food All complete horror"
Pros: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Cons: "No entertainment! Though it was only a two hour flight."
Pros: "Thank you very much"
Pros: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Cons: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."
Pros: "Spanking new dreamweaver aircraft."
Cons: "Non working usb ports, stale entertainment fare need to be addressed urgently"
Pros: "Nothing. I would never ever fly with Air India."
Cons: "They need to work on everything. Super crappy customer service, crappy food quality etc"
Cons: "There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed."
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Pros: "Arrived early . Really rude air hostess told me to go and sit down .I was standing because my feet were swollen .So rude ."
Cons: "On the ay out broken seat no TVs no choice of food poor service . Return better seat , vegetarian option was potatoes curry with rice ,fruit with ? A bug in it ( yet to go under microscope ) and a rice based desert !! Poor choice of films . No service between meals unless you went and asked for"
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "On time on both ends, good tea; very calm"
Cons: "Seats and surroundings could be cleaner."
Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"
Cons: "Everything is bad"
Cons: "Nothing exceptional"
Pros: "New aircraft"
Pros: "i have never flown before so i was very surprise that all the staff was very good and very helpful. i have told my family and friend what a good Experience i had"
Pros: "Pilot was perfect"
Cons: "Food should be good"
Pros: "Clean plan with extra seating space. Attendents were also very welcoming"
Pros: "Req.,desciplin manners in staff AirIndia"
Cons: "Each and everywhere missmanagement"
Pros: "All good"
Pros: "put more sevices from Kerala Airport"
Cons: "Tv screen did not work during entire journey."
Pros: "Nothing in particular!!!"
Cons: "The food"
Pros: "I liked nothing. Starting from bagage transfer from SpiceJet in Delhi"
Cons: "Behavior of customer service in Delhi Airport. Absolutely unethical behavior from an agent called Vikash who claimed to be a manager in transfer disk in Delhi."
Cons: "It was late"
Pros: "Boarded fast; on time"
Cons: "Seat did not recline; food poor quality"
Pros: "Aircraft comfortable Crew helpful"
Cons: "Flight delay not announced till queuing up for boarding Text from Air India to arrive 4 hrs before boarding Flight delayed by 1.5 hrs due to fog but no intimation till after queuing at gate! No announcements re extent of delay. Crew got on with doing their job Lack of info - ? Down to Delhi Airport but distinct lack of Air India ground support But in their defence all flights were Delayed maybe this was just one of those things but to not let passengers know - this could do with improvement."
Pros: "Liked everything"
Cons: "Liked everything"
Cons: "luggage transfer should be taken care in case of international to domestic transfer"
Cons: "The fruits served was bad and got spoiled. No proper response from the cabin team"
Pros: "Nothing really."
Pros: "Flt was on time. It was enjoyable.."
Cons: "Lost my sleep !!!"
Cons: "Air conditioning was much too cold."
Pros: "That it could fly!!!"
Cons: "The staff are awful - no sense of customer service. The food was frozen and distasteful! They should get sued over health and safety! No drinks service, all self service. Broken seats and TV - third grade airline!! Should not be allowed to operate in developed countries. Crew were pathetic! The only good thing was it could still fly - thank GOD for that!"
Pros: "Flight experience was overall very good..Everything went smoothly.....food was OK...had seats in H row and these were very comfortable...could sleep for 6 hrs..In flight entertainmemnt was fine..But didn't require much of it...as I slept through most of the flight...above my expectations...4.5/5"
Cons: "Crew behaviour could have been better"
Pros: "There is nothing which was good"
Cons: "Every thing"
Pros: "Smooth boarding, on-time arrival, courteous staff"
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Pros: "Nothing really."
Pros: "Counter staff need better software and training Learning to type would help"
Pros: "All flights were on time."
Cons: "there was no announcement at gate."
Cons: "Very uncomfortable back rest, I could feel the iron mesh on my back. There is no cushioning at all."
Cons: "Missed connection. AI didn't give accommodation. No response from customer services at DEL airport"
Cons: "The bathrooms were very messy and dirty."
Cons: "Restroom Not clean after 10 hour fly"
Cons: "The airline said I dont have a reservation and the booking i had from kayak its not valid. took me an hour to resolve this."
Pros: "The crew was ok"
Cons: "The temperature in the plane was freezing, and there were no blankets. The crew couldn't control passengers that did not follow the flight rules."
Cons: "Not paying for food"
Pros: "boarding and flight was on time, no delay at all"
Cons: "everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size"
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Pros: "So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid."
Cons: "My flight was overbooked so I was put on a flight to Almaty then Delhi and now my luggage is lost. I will never fly with Ukraine Intl. Airlines again."
Cons: "It was no fresh air in salion when we waiting for departure"
Pros: "Food Comfort"
Cons: "No entertainment besides three screens in the cabin Delay when departing due to waiting for flight documents -> arrivedan hour late"
Cons: "Flight was an hour delayed with no explanation!!! We were standing in the non-air conditioning bus for an hour!!! We almost missed our flight to US from Frankfurt! Also, they are going through passenger's standing in line for bording with the weight mesuring your carry-on's and requesting to pay for any extra kilo!!! Please stay away from this airline as far as you can!!!"
Cons: "Unexpectedly long delay in Kiev for the flight to London. The plane from Kiev was boarded by bus which was both very slow and inconvenient."
Pros: "UIA offer a very comfortable seats, their menu looks great and the crew is one of the nicest I’ve ever met. I’m very proud that Ukraine has such an airline."
Cons: "I’m flying at leafs once a week and I always have a negative comment... but not this time! Great job!"
Pros: "Great food and service .Very friendly personnel"
Cons: "No ice for drinks"
Cons: "Delay was so long . The plane wasnt even ready. Stewards were so disrespectful"
Pros: "The plane was newer and less beat up looking"
Cons: "There were more delays with this flight as well. I ended up traveling for about 19 hours with all the delays instead of just 11/12 it was exhausting."
Cons: "First, the security took about 15 extra minutes trying to decide if I was the person in the passport and on my work permit. Then they brought in another person who eventually agreed that I was the one. The second was I spoke to one of the crew that I was hungry and I would not mind eating something and she showed me the menu. I told her what I would want and she said I should hold on...Then She served, I waited for about 2 hours only to be told they are out of food!"
Cons: "Impossible to check in at the airport, can only be done online!!! I normally only use my phone for phone calls. Had to go on the web site to check in then get an email sent to me with boarding pass to be able to put my bag on a check in computer!!!all of this while I’m standing at the desk. This is now rediculous way to travel, hope the airline does not go broke with people avoiding travel with this company!"
Pros: "The price to Frankfurt was very reasonable; crew friendly and clean n modern plan"
Cons: "The price to Frankfurt was very reasonable; crew friendly and clean n modern plan"
Cons: "Old plane ,"
Pros: "It was a very smooth flight, lots of leg room, and attentive stewardesses."
Cons: "The plane was very chilly for some reason."
Pros: "Everything was ok."
Cons: "Рейс задержали на час без особых пояснений, всё, как обычно."
Pros: "Flight was ok"
Cons: "except seats too close together and the food sold wasn't very tasty. Or plentiful. Mostly bread. Be nice if they boards by rows"
Pros: "Boarding was short, fast and on time"
Cons: "Let people know they need to do check in before flight otherwise it costs 12 US dollars for printing boarding pass"
Pros: "I liked the price and the times of the flights. I also like that they allow 2 checked bag weighing 50 pounds and under."
Cons: "The planes are old from the 70s 80s...There is very little leg room, no over head compartment space. i had to check my carry on, there was no more room."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Cons: "Chairs in business are poor"
Pros: "I couldn't say that i like anything, this airline is horrible!!!"
Cons: "Airplane is old, The chairs are broken. People rude !!"
Pros: "On plane the crew was professional and very nice, smiling that's what we need cause the trip is long. Thank you for a safe trip!!!!!!!!!"
Cons: "I almost missed my flight because of the accident on the road on my way to airport Boryspil. I tried to call customer service of UIA to ask what I should do in a case like this do I have to pay for a new ticket or I have any options. I was on phone for more than 20 minutes no one pick up the phone. What if it's an emergency and no one is available it's insane. I came to airport and stuff/employees of airport who are supposedly have to help you and actually take care of you if you are late or at least explain what should I do and where should I go.I was late and I couldn't find the boarding for my flight cause they already finished checking in people. Well I asked one of the employee for help so this lady sent me somewhere through the whole hall to the windows which were already closed I told her that I am super late and I am not going to make it. When I run there everything was closed the window next to it was different airlines but I saw a register girl so I asked for help what should I do my check in is over so the blond lady yelled at me that she is busy and have her things to do this is not nice. I run to the other employee she sent me somewhere else and the line is huge to get to register window and people are mad that I am trying to go in front of them without waiting for my turn I tried to explain that my flight is about to depart. So for my opinion these employees over there mostly don't know their duties they make you run for no reason when I explained my situation somebody should have taken me personally to a right check in window so I can faster get my boarding pass without making other people angry. I am not satisfied with their service in the airport, they are rude and not polite!!!"
Pros: "Arrived in time to make connecting flight"
Cons: "Tight quarters, only 2 toilets, dirty without any toilet paper, several children seated without an adult behind us, kicking our seats and playing with tray tables"
Pros: "Pretty efficient boarding process (even in Odessa of all places). Price was very reasonable."
Cons: "Food options were pretty much non-existent."
Pros: "Nothing really, Luggage arrived to London after 3 days, had no clothes, chronic medication in luggage and had to see a dr to prescribe it for my 14 yr son, I had to spend over 100 pound to get by unlit I received the luggage"
Cons: "Small seats, no meals, no tv, no luggage until after three days Never again"
Pros: "In business class there was excellent choice of food and beverages. Excellent meal presentation. Flight attendants were nice, very attentive and thoughtful."
Cons: "Outdated business class seats that do not recline to become flat and do not provide good rest. I had to put my bag and folded blanket under my feet to keep feet elevated above floor."
Pros: "The ladys was very good and help in all ways as I fly with Ukrainian airlines alot and I rate them 10 out of 10 siv"
Cons: "All was good as a very good airline to fly with and I will fly with you as much as I can"
Pros: "The crew members are always nice and helpful (on every flight). Very professional. The flight from Kiev to Frankfurt was much better than the Astana-Kiev flight- more space, and clean bathrooms."
Cons: "Temperature- it was too hot on the plane."
Pros: "The price"
Cons: "Mostly, all the rest."
Cons: "I had 1 bag 158 cm, I could check in with my flight frim tel aviv to Odessa.. I was forced to pay exra luggage for odessa to Kiev.. Although I checked before that I have this. Very disappointed."
Pros: "Staff very helpful and boarding excellent especially as there is advantages of being a Panorama member"
Cons: "Always a lack of space and flight hot"
Pros: "The crew on boardis friendly."
Cons: "The people at the check-in counters (KBP) do not know the rules of the airline. They are rude. I have no desire to deal with someone who acts like I owe them money! The plane temperature got unbearably hot. I do not recommend UIA."
Cons: "Plane delayed. Missed my connecting flight because of this. Staff rude and unhelpful. No entertainment. Had to pay for food which was overpriced and poor."
Pros: "friendly girls"
Cons: "Very uncomfortable. Ancient outdated planes. Uncomfortable seats. Everything is for a fee. Slow 767s built more than quarter century ago."
Pros: "Service staff was friendly and understanding"
Cons: "Expensive food with nothing for free included, no entertainment counsel"
Cons: "the flight was delayed for 8 hours, and I didn't get any reimbursement for that"
Pros: "Short flight, no hassle boarding."
Cons: "Going throuh more security for connecting flight."
Cons: "I arrived on a Saturday and still have not yet received my luggage (it is 5 days later). And to top it off, the staff has been extremely unfriendly and unhelpful. I have not been updated as to the location of my bags and have been forced to repeatedly call for the status. Today I have called over 30 times and they have yet to answer the phone. Horrendous customer service. If you can afford it, do not fly Ukrainian Intl Air."
Pros: "Seats were little tight, but the ride was comfortable, the crew tried to help as much as possible"
Pros: "The flights where on time, and there were not issues between transfers. They provided 2 meals on out 9+ hour flight that were unexpected as everything I read indicated that there would be no on flight meals provided, so that was nice. There was always one little thing in the meal that was a bit weird, but overall the meals were rather good. And once they put on the movies, they kept them coming, which really helped the time pass on such a long flight."
Cons: "It might just be a cultural thing, but the crew was less than friendly. They didn't appear to enjoy their job at all and rearly smiled, which I found odd as I took a total of 4 flights and only the male attendants on one flight smiled.... but after seeing the typical cliental they have to deal with I guess I can understand their dislike! (If I had to deal with people allowing their children to run around like animals for 10 hours with not a word against their actions I might be a bit pissed as well!) And with all airline, they shrink the seats to cram as many people on the plane as possible, so the seats were not altogether that comfortable, but again, that's all airlines. Other wise the only technical issue that I wish should have been disclosed is in Venice there is no Counter for Ukraine Air, they use another airline as their counter support so it was a bit confusing and frustrating when they where unable to print both tickets! Had to get in separate line in Kiev to get second boarding pass."
Cons: "That you can only take 1 luggage when i fly with you guys all the time they made me pay an extra $110 for 1 little stupid luggage and didn't respect me at all gave me the worst seat possible didn't want to help me. Im a good customer by you guys you dont want to loose that."
Cons: "This airline is a SHAM!!!"
Airlines flying from New Delhi to London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Delhi to London
Masks required on board, masks provided on flights from New Delhi to London
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Testing for antibodies, testing for symptoms for flights from New Delhi to London
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