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Pros: Excellent flight attendants and customer service

Cons: Informing travelers that flight was late.

Pros: Punctual, comfortable, good service on-board.

Cons: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.

Pros: Hot towel, candy, nice flight attendants.

Pros: Empty plane.

Cons: Ran out of Sauerbraten.

Cons: Very good service

Pros: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Pros: I love having a legrest! Food was good, staff pleasant!

Cons: A little hard to hear the movie, music playing on the plane competed with the movie audio.

Cons: Thank to all staff

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Cons: Sure

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: Great flight....enjoyed it thoroughly.....

Cons: Food and service not good in flight

Cons: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable

Cons: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.

Pros: Food

Cons: Waiting time

Cons: Narrow seats

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Pros: comfortable

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Pros: Helpful, friendly crew. Comfortable plane

Cons: In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi

Cons: Good crew

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Everything was good.

Cons: Had asked for wheelchair. It was not provided in Kuwait City.

Cons: Had asked for wheelchair which was not provided in Kuwait City

Cons: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable

Pros: Super comfortable economy seats

Cons: Add more movies to the tv

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice.

Cons: Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Helpful, friendly crew. Comfortable plane

Cons: In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Punctuality. Time is off the essence.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor