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Everything was good

This flight was decent apart from food. Everything worked, seats were comfortable, good selection of movies and shows to watch. But I will still never fly Kuwait again!

Food was stale.

Service Always late People are rude

The video did not work and there was no empathy from attendants.

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

Friendly staff good service.

The grill chicken served for dinner was cold.

Lots of entertainment to choose from.

The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.

Good legroom, flight not full so room to spread out

We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.

Friendly and efficient

Bus boarding

Wow! An excellent airline! Superb service, great movies options and goid food!

Food was good

Nothing I liked

There was lots of tarbulanc through out flights.....people were throwing up.... My clothes got dirty and I can't eat anything.... I already put my clothes in tresh.... Was expensive clothes....about $ 200....food I order even wasn't right....sittings arrangements was not good also.....please call me at 704-451-5344. Thank you. Jay Sharma.

Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens.

Find the best prices on Tashkent flights.

Our group (which included children) was scattered around the plane, instead of being seated together as promised. We were clearly bumped out of our allotted block of seats to give prefer to Indian nationals. To add insult to injury, the service from a number of the aircraft staff was poor (rude on occasions) and we received very few refreshments throughout the flight (2 drinks in 9 hours). Appalling way to treat visitors to India.

Late boarding, late taking off, longer flying time than scheduled, sitting on the runway too long on arrival so I missed an hour and a half connection and had to stay in London overnight. Crew did a poor job of managing passengers wandering the aisles during boarding, during the flight and while taxiing in upon arrival. Food and drink items on the flight service list were not available. Inexperienced airline with international flights and what appeared to be inexperienced passengers who didn't know how to act. Worst long distance flight experience of my life and I have been flying for 50 years!

Excellent Service

Everything was good!

I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?

The onboard service and professionalism of the crew was first rate.

Older style business class seats, which don't have inbuilt entertainment system. Movies were loaded onto an iPad ; sound quality is poor and volume was very low.

I enjoyed everything about my experience. We had an on-time departure and smooth arrival into my destination. Boarding was seamless and efficient. The crew were very pleasant and professional. And the meal service and in-flight entertainment were more that I could have asked for. Excellent experience.

It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.

Never seen an international flight charges checked in luggage $130 US dollars a piece

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Newer Airplane, Nice crew members

food

My parents and in-laws travel in 17th from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Moreover, people from kuwait were preferential treatment in boarding and in flight service. The staff was terrible and didn't care about my parents, multiple request of food, sandwiches or drinks were neglected.

My parents and in-laws travel on 17th April 2016 from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided, they had to stand up and walk at the last boarding announcement. Moreover, people from kuwait were given preferential treatment in boarding and in-flight service. The staff was terrible and didn't care about my parents, their multiple request of food, sandwiches or drinks were neglected. I will not fly kuwait and will recommend paying extra bucks to go in Qatar to all my families in states.

New plane and all the amenities (tv) worked.

My parents are 70+ and they not provide wheel chair at kuwait airport.

فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء

Check-in counter staff

boarding process

The seats are very comfortable and has a good leg space, food is excellent.

Over all it was a good flight.

Great flight

I've flown BA before however don't recall my knees pressed up against the seat in front of me and I'm only 5'4"! Maybe this was an older plane? The crew in the area was fine. Awkwardly slept most of it with a coarse old blanket so it all worked out. Can't imagine if any medium to tall persons flying economy. I would recommend requesting the bulk head seat if you cherish some leg room.

The original BA codeshare flight delayed by 19 hours, to the next day. They sent an email requesting not to come to the airport until the next day for the rescheduled time. After insisting on an alternative, we were put on Jet Airways flight at the last minute.

Very poor systems, as they manually communicated with Jet, and would not waitlist on the Jet system even though Jet requested it. Despite putting us on Jet, they changed the connecting flight to the next day, connecting with the rescheduled BA flight! On reaching London, had to ask them to rebook on the original connecting flight, as we had taken alternate JET flight!