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Everything was good

This flight was decent apart from food. Everything worked, seats were comfortable, good selection of movies and shows to watch. But I will still never fly Kuwait again!

Food was stale.

Cabin crew was helpful and very accommmodating. Clean and good food

Immigration has to understand that when 2 airbuses arrive there needs to be more agents to process visas!

Unacceptable. The wait at the Air India counter in the Delhi airport was 2 hours long, and even as I was only trying to get my boarding card, the agent was attempting to check bags for passengers on other flights, despite the fact that my flight was departing in less than an hour. I still had to pass through immigration and security before boarding, which took another hour and a half. By this standard, I should have missed my flight, but it was delayed 2 hours while waiting for other passengers with checked baggage to make it through security and immigration. No time was made up during the flight, and the Air India counter in Delhi was extremely unhelpful, and at some points, downright rude to passengers asking for help. I and several other passengers missed connecting flights, drawing out our travel time even further. By far one of the worst flight experiences I have ever had. NEVER fly Air India.

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .

Service Always late People are rude

The video did not work and there was no empathy from attendants.

Friendly and efficient

Bus boarding

Wow! An excellent airline! Superb service, great movies options and goid food!

The entertaiment was fine and the crew were polite

1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.

bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.

Spacious premium seating

The crew found it more convenient for them to restrict access to the toilet for almost entire duration of the flight. Appallingvattitude. 7 flights with Jet in the last four weeks-never again!

Old plane, odd food & disappointing airport conditions at both Abu Dhabi & Pune

The boarding and the overall flight experience was quite good.

There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety.

It was a new Boeing 787 aircraft. Comfortable seats, good food, nice crew. Flight on time.

Entertainment options could be better with move movie titles.

Newer Airplane, Nice crew members

food

My parents and in-laws travel in 17th from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Moreover, people from kuwait were preferential treatment in boarding and in flight service. The staff was terrible and didn't care about my parents, multiple request of food, sandwiches or drinks were neglected.

My parents and in-laws travel on 17th April 2016 from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided, they had to stand up and walk at the last boarding announcement. Moreover, people from kuwait were given preferential treatment in boarding and in-flight service. The staff was terrible and didn't care about my parents, their multiple request of food, sandwiches or drinks were neglected. I will not fly kuwait and will recommend paying extra bucks to go in Qatar to all my families in states.

New plane and all the amenities (tv) worked.

My parents are 70+ and they not provide wheel chair at kuwait airport.

Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously.

The entertainment system is bit outdated and could use a nice upgrade.

Flight experience was overall very good..Everything went smoothly.....food was OK...had seats in H row and these were very comfortable...could sleep for 6 hrs..In flight entertainmemnt was fine..But didn't require much of it...as I slept through most of the flight...above my expectations...4.5/5

Crew behaviour could have been better

The seats are very comfortable and has a good leg space, food is excellent.

Over all it was a good flight.

Great flight

Overall pleasant staff. Price

Boarding ...... but that was probably more a function of the delays at Customs. Lounge very bland...... but clean.

Food - excellent Entertainment - good choice of films Crew - Friendly

Some crew members are really rude. Asked for a juice and one of them turned as if she didn't hear me. If you can't handle passengers, why become a flight attendant in the first place?

That it could fly!!!

The staff are awful - no sense of customer service. The food was frozen and distasteful! They should get sued over health and safety! No drinks service, all self service. Broken seats and TV - third grade airline!! Should not be allowed to operate in developed countries. Crew were pathetic! The only good thing was it could still fly - thank GOD for that!

Excellent staff in the Delhi Lounge...extremely helpful and friendly.

Air India is supposed to be "STAR ALLIANCE", but there is no boarding call for "Priority Boarding" and they don't even know there is such a thing. Why is Air India staff not even aware of "priority boarding" for Star Alliance Premium memberships ?

Postponed by 7,1/2 hours jeopardising the entire night.

No in-flight entertainment. The worst crew I have seen , no service at all.