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I was mislead in the booking thinking I was purchasing via kayak however underpricer was the ticket vendor and I did not have access to seat selection, wifi or the lounge at the airport with my business class ticket for this reason. I did know know these issues were going to occur when I bought the ticket, I was very displeased

Over all good experience. Cabin crew should have been more attentive and the food quality should improve.

Crew from ground is great but the aircraft is small and last 3 rows luggage section was occupied by crew so no space for travelers. Food was OK

From Chennai to abu dabhi Abudabhi to Chicago Both flights are good , good service too

Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.

Seats were very comfortable and the staff too was very friendly.

Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money

Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.

Early arrival. Good boarding. Deplaning this flight is very slow both coming and going. Baggage arrived quickly for Pearson

Did not provided with option for class upgrade. Staff at gate was not able and willing to accommodate with class upgrade, eather with plenty empty spots in business and first class.

Everything was excellent. I had lost my ID card and the flight attendant found it for me.

I have nerve pain in my hands lasting multiple days so far because of the hard armrests digging into nerves at my elbows. Will have to buy elbow pads before the next time I fly. I hope the pain and numbness fade soon, or I'll need to consult a doctor. Otherwise the flight was fine.

The flight never took off due to sudden mechanical issues. The rebooking was to s lessor class than what I had paid for. Thus is the second time AC has done this so a bad trend. Happy the decision not to fly was made in the interest of passenger safety ( kudos to the captain) but the way in which AC handled the decision was very poor.

When I booked the ticket it said that it was ANA and once I paid it changed to air Canada.

last minute flight cancellation. wound up flying saskatoon vancouver seattle cleveland. all night. no more air canada.

Everything was smooth. Just a bit of confusion with our carryon we were asked to check. We had to go through security twice

One of the Male serving crew was very rude and not helpful. Whenever asked Hot water to drink, dismissed the call and asked to come at back and take it on our own.

I was randomly deplaned in Canada for staff's fault. Terrible experience and caused me a lot of delays.

Poor airlines. I paid 2300 dollars for economy ticket from Delhi to Dallas for which I normally pay less than 1000 dolllaes. Flights got delayed passengers where not looked after at all. There was no one to help the connecting passengers. The food in the airlines was stale and bad I will never travel jn air Canada again.

Flight was smooth and on time, seats are cramped and apart from dinner and breakfast, food was scarce, never replaced the consumed items. Attendants just vanished after dinner

Great service food was very good and overall experience was great !!

The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.

Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.

Missed flight. Requested assistance for my father and he did not receive it in Paris.

Poor food on flight between Toronto and Stockholm Airport Toronto too crowded

Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights

Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.

The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.

Boarding was haphazard after people with small children or walking difficulties

The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.

Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages

A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.

I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.

The onboard service was fantastic, really in a class of its own

Better and more attentive crew and more food options. Leg space is very tight.

Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.

Never got on this AA flight since British Airways delayed my original flight 29 hours

A heated chicken pie as a snack was terrible and could not be eaten. It should never be served. The crew took a long time in cleaning up after meals

premium economy was comfortable. Service was nice and crew were pleasant. However, mid flight the bathroom was not clean. It would be nice if people learned to clean up after themselves.

It was one of our best flight experiences. The crew was fantastic, the service was top notch with a genuine smile on everyone’s face. Would highly recommend British Airways.

Was on time, the crew was courteous but no WiFi in business class, seats uncomfortable , the entertainment screen was clunky to use, coffee was below average.

The quality of service in AI Express was much better than Air India

Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however

Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.

The planes are dated and need upgrades. Seats are not comfortable and entertainment equipment doesn’t work

Everything from check-in, punctuality, working screens, food, service, baggage handing