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Cons: Entertaintmebt was poor, and quality of screen was bad

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Cons: Off boarding in Abu Dhabi

Cons: There was a delay of more than 1 hour.

Pros: On time arrival and departure Aircraft excellent

Cons: In flight Service was mediocre at best Baggage arrival very late despite priority tag

Cons: In terms of comfort, Etihad offers a good level!

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: Crew was professional and food was very good. Entertainment was really good.

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: The food was good

Cons: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger

Pros: Crew was professional and food was very good. Entertainment was really good.

Pros: Ok

Cons: Comfortable

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: Ok

Cons: Comfort

Cons: In terms of comfort, Etihad offers a good level!

Cons: I wish there was air conditioning. It was very warm ok the plane.

Pros: Fast and easy to board nice crew worked fast and smooth large proposal for entertainment

Cons: more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically.

Pros: This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before.

Cons: Vegetarian meals can be better, breakfast eggs get over cooked and rice also.

Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.

Pros: Great service

Cons: N/A

Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.

Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.

Pros: It was on time.

Cons: The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram.

Pros: Can i request for a food that us not pork? I don't eat pork nor shrimp, i will be traveling on the 5th of January again and i don't want that we will be starving again for the second time since last time we never eat for they don't have anything substitute for pork. Hope they will serve some chicken or beef for not everyone will eat pork and to starve while on the plane is not acceptable for we paid for it. Thanks

Pros: Apart from the delay everything was quite good.

Cons: The delay of over 1 hour was a bit nerve-racking as we were close to missing our connecting flight.

Cons: Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again....

Pros: Everything was good . Yhe only problem is the small portions of food.

Cons: Captain concern about security.

Pros: Staff was great and very helpful

Cons: If they didn't change my flight for 2 hours earlier.

Pros: N/A

Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Pros: It’s OK

Cons: Need improvements

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: Amazing crew

Pros: Amazing crew! No flight cancellation!

Pros: Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs.

Cons: I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era.

Pros: Felt safe withe the cleanest of the plane

Cons: Price

Pros: The fact that we had dinner and a snack was great! The crew were fantastic!

Cons: It was a bit cramped but overall it was a wonderful experience

Pros: Great crew

Cons: Very old entertainment system

Cons: A refund. I tried to cancel but.they would not let me.

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Cons: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait

Pros: Nothing

Cons: Everything

Pros: Flight was able to reach on time inspite of late start

Cons: Food, service, entertainment system in flight were in despicable shape Staff not courteous at all

Cons: The remote was not working to use the TV at seat number 43E. We asked the crew staff to check but he never came back. Another thing is Baggage. It has been almost 45 minutes now but our luggage is not on the belt as well as a lot of other passengers.

Pros: Nothing

Cons: Everything

Pros: Everything was excelent

Cons: Nothing

Cons: Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so.

Pros: Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA

Cons: Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500

Pros: it good but the food should be better

Cons: don’t know

Pros: The crew were gracious and attentive to keeping us hydrated in Economy.

Cons: The seats were uncomfortable on this full flight, the food was average.

Cons: A refund. I tried to cancel but.they would not let me.

Cons: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.

Cons: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.

Pros: Had more room than on BA flight to London

Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work

Pros: Behavior of crew and food. The service was excellent. The flight was clean.

Pros: Everything was great!

Pros: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!

Cons: None

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Cons: In terms of comfort, Etihad offers a good level!

Pros: Great flight....enjoyed it thoroughly.....

Pros: Too short For my experience is not hectic

Cons: Entertainment crew food

Pros: Some of the crew were amazing and some were grouchy and not very helpful

Pros: Baggage policy and amenities on board as well as the Istanbul airport as a connector.

Cons: If the airline cancels any flight, they should have stated so BEFORE boarding the plane.