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Pros: My flight was canceled, and nobody answer me for my minry back request

Cons: No answer for my requests and emails

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Pros: Everything

Pros: Staff was efficient and pleasant. The food was excellent and nicely served.

Cons: The lie flat seats were narrow and not very comfortable.

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Pros: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Cons: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Cons: Entertaintmebt was poor, and quality of screen was bad

Cons: In terms of comfort, Etihad offers a good level!

Pros: My flight was canceled, and nobody answer me for my minry back request

Cons: No answer for my requests and emails

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: Ok

Cons: Comfortable

Pros: Seat spacing, food, crew Everything

Pros: The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food.

Cons: Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight.

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Cons: Entertaintmebt was poor, and quality of screen was bad

Cons: Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination....

Cons: Missing a bag , longer wait time at Abu Dhabi

Cons: In terms of comfort, Etihad offers a good level!

Pros: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Cons: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Pros: Not satisfied

Cons: Need improvements

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: crew was amazing

Cons: no traveller pack, toothpaste, etc. seats too tight.

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Cons: 3 1/2 hr delay

Pros: Helpful and attentive crew

Pros: Everything was better than expected.

Cons: Nothing

Pros: Everyone was perfect...!!!

Cons: We need a real meal, we appreciate the snacks but real meal is necessary.

Pros: Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something.

Cons: Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable.

Pros: Top notch service and experience. Up there with EVA Air as the best I’ve ever seen.

Cons: Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off.

Cons: Baggage handling was poor

Cons: We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional.

Pros: quick entry - but it was not a full flight!

Pros: Plane was clean

Cons: Food could be better!

Pros: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Cons: The tv news on BBC was 1 week old.

Pros: My air hostess was very friendly and kind

Cons: Food for vegetarians

Pros: My flight was canceled, and nobody answer me for my minry back request

Cons: No answer for my requests and emails

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Pros: N/A

Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Pros: Ok

Cons: Comfort

Cons: Extremely bad service at the ticket counter. Really disappointed, really disappointed

Pros: Everything was good . Yhe only problem is the small portions of food.

Cons: Captain concern about security.

Pros: Service and food.

Pros: Fast and easy to board nice crew worked fast and smooth large proposal for entertainment

Cons: more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically.

Pros: The aircraft was good Ahead of time arrival Immigration at AbuDhabi

Cons: In tag

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: Nothing

Cons: Everything!

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: Economy seating is extremely narrow!

Pros: Crew and ground Staff were very helpful and friendly

Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.

Cons: Misdirected at upper entrance.

Pros: The time and the route and seat pitch.

Cons: Food and crew.

Pros: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Pros: Great crew

Cons: Very old entertainment system

Cons: A refund. I tried to cancel but.they would not let me.

Cons: Not able to connect to airplane WiFi

Pros: The movies

Cons: Why are stews so rude.

Pros: Crew was terrific

Cons: Cabin was a little cool

Pros: WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR.

Cons: GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES