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Pros: The crew and the boarding were good

Cons: No food. Just unhealthy snacks

Cons: The entertainment system was out completely for the whole flight

Pros: Information communicated about delays.

Cons: - more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema

Cons: Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control.

Cons: Making the flight. Air China and the Beijing Airport made it very difficult for everyone on a variety of flights to get to their destinations.

Cons: Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting

Pros: Movie selection

Cons: Not having carts crashed into your knees

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Cons: Travelled business class and was ace experience

Pros: Entertainment was amazing

Cons: Seats a bit hard

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Cons: Boarding process could have been smoother

Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Pros: At least the crew was friendly

Cons: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Pros: The crews were very kind and helpful.

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Pros: The seat was fine for economy

Cons: You should offer free wifi! Air Canada should lead the way and be above the rest!

Cons: Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal.

Pros: Entertainment and comfortable seats

Cons: They could have given us some snacks or something

Pros: NA

Cons: The flight did not wait for me due to the 1st flight delay.

Pros: Business class seats are awesome!! The restrooms are large and super clean throughout the flight!

Cons: Boarding was disorganized and rushed and the meals were blah

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: Plane was ok

Cons: Better customer service from airline employees

Pros: MU had been terrible on this trip. My flight MU544 was delayed from 00:55am to 12:10pm due to weather in Shanghai as they said. This made me miss my next flight to HNL. Next day i’m flying to LA and hotel they put me in in shanhgai was terrible :(

Cons: Could be honest about delay cause. Could put stranded passengers in better hotel rooms and not make strangers share a room. Could send bigger van so everyone and their luggages fit. (I have pics of packed van)

Pros: A380 plane so it was quiet and comfortable

Cons: 1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard

Pros: Crew was very attentive.

Cons: Timing, the connection timing was bad, I missed my connection to Calgary

Cons: i had a hard time with their english, but it is better than my Chinese

Pros: The crews were amazing, food was okay, overall pretty good

Cons: Very old planes. Poor cleanliness

Pros: Perfect

Cons: Perfect

Cons: The boarding time was delayed. The boarding process could have be more streamlined.

Pros: All was average

Cons: Need to have wifi on all their flights

Pros: Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly.

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Cons: Docking at an air bridge rather than taking a bus

Pros: Everything was excellent. The entertainment system was also excellent.

Cons: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

Pros: Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available

Cons: As above

Pros: every thing from the new plane until arrive it was amazing

Cons: nothing every thing i like it

Pros: The flight entertainment system was fantastic.

Cons: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

Cons: Nothing

Pros: Decent crew and food. Fairly punctual.

Cons: Check in was so slow. Slowest check in I’ve known.

Pros: It was all positives from the time we check in until we arrived in Kindon.

Cons: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.

Pros: Uniform of the crew is nice.

Cons: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!

Pros: Friendly crew

Cons: Sears very uncomfortable flight was running 45 minutes late when it landed in Palma and due to a glitch couldn’t check-in on line

Cons: I was very unhappy with Kiwi. I accessed Kiwi through Kayak where I had selected a seat with checked baggage. Neither the BA staff at Heathrow nor the BA staff at Chicago were aware that I had paid for checked baggage. After much debate the baggage fee was waived at both ends of journey.

Pros: I did not

Cons: More legroom.

Pros: Friendly crew

Cons: No alcohol served

Pros: Crew as very helpful

Cons: passenger seated next to are rude

Pros: Stuff are so excellent clean plane good food

Cons: Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world...

Pros: The crew on both flights were despite the first flight being delayed by 2 hours.

Cons: More communication with the passengers.

Pros: The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”

Cons: They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!

Pros: Plane was clean & crew were kind

Pros: Flight was more spacious on the way back to Boston

Pros: Seating is terribly tight

Cons: A normal human sized seat.

Pros: Crew is phenomenal! Food was good. Comfortable overall

Pros: Smooth. No turbulence. On time.

Pros: Crew

Cons: Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)

Pros: Just fine, beverage service was friendly.

Cons: The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you.

Pros: Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!

Cons: More leg room

Pros: Seats are fine. Ordering system is up to date.

Cons: After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything.

Cons: First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach

Pros: Very friendly crew and on time with no problems.

Pros: Entertainment was amazing

Cons: Seats a bit hard

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Cons: Boarding was very slow.

Pros: The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints.

Cons: Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,

Pros: great crew

Cons: asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights.

Cons: ‪Air China solution to constant dripping water on a flight from LAX to Beijing (13hrs) was stuffing paper towels into the overhead bin which didn’t work. They were kind enough to offer to help me “fill out a complaint”‬ after 2 weeks of trying to contact them. ‪I will #neverflyairchina again! ‬

Pros: Crew was friendly and accommodating even though I was non-Chinese

Pros: The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know.

Cons: Fix ANA US-JP online booking system.

Cons: Air on the plane was stuffy

Pros: the selection of beverages and the crew are very friendly and helpful

Cons: Selection of entertainment

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!