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Cons: Touch screens don’t work very well.

Pros: very friendly, courteous staff comfortable seat

Cons: check-in process was confusing

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Cons: Everything is ok

Pros: The crew was amazing and extremely helpful!

Cons: The food could have been better

Cons: This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving.

Pros: The comfort of the flight snd kindness of the crew.

Cons: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.

Cons: Boarding clusterf...

Pros: Great crew

Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Cons: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv

Cons: Everything was excellent

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Crew was helpful, friendly, attentive.

Cons: Seats are definitely too small in both directions.

Pros: Had more room than on BA flight to London

Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work

Pros: All crews they are helpfull

Cons: Food same going and coming times

Pros: Good seats with leg room.

Cons: None

Pros: In economy class good enough leg space when compared to other airlines.

Cons: Head phones connections does not work most of the time.

Pros: Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there.

Cons: I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else.

Pros: N/A

Cons: N/A

Pros: Clean first class seat.

Cons: My connecting flight, and the the flight not being delayed the night before.

Cons: Food offered in first

Pros: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.

Cons: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Pros: Flight attendant served snacks and drinks in less than hour’s flight. Well done!

Pros: The food was fine to abv

Cons: The wait time was extremely long and would be even longer when going back to Boston

Cons: Food

Cons: not much choices in the movie selection

Pros: Cathay pacific is very professional. 100 times better than American Airlines in general

Pros: Check in counter was helpful and friendly

Cons: Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!

Pros: Absolutely nothing

Cons: Flight delayed and then cancelled NO COMMUNICATION WHATSOEVER as to what was going on. We finally got rebooked in another flight on a Chinese airline at 2:30am so we had to stay at jfk for a total of about 24 hours with no compensation for our time and troubles. Horrible. Experience!

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Pros: Very friendly crew and ground staff. Excellent food onboard, great entertainment system, and it was easy to get some rest. The business class layout is ideal when traveling with a companion.

Cons: The seats feel a little cramped due to limited stowage space and a fairly narrow legrest. Lounge in Beijing lacked air conditioning.

Pros: Very friendly services and on time flight

Cons: Need better entertainment system and movie options

Pros: Good crews!

Cons: I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up.

Pros: great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste.

Cons: Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed.

Pros: The crew and food both are amazing.

Cons: Good space with large seats. Good food and service.

Pros: The crew that checked me and those who were onboard were very helpful and cheerful.

Cons: Better choices of movies on board.

Pros: Excellent service

Cons: There was no entertainment available.

Pros: Staff were friendly and seats in business were super comfortable.

Cons: Really hard to get boarding passes online

Pros: Flight was on time.

Cons: In flight complimentary food and drink service could have been better.

Pros: The crew was nice and the seat comfortable.

Cons: Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA.

Pros: Crew was great. Seats were comfortable.

Cons: The airline lost both of my luggage suitcases.

Pros: Excellent service

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Pros: Flight as such was good and smooth

Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Pros: The connection was way too tight.

Cons: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Pros: My bag was lost!

Cons: To have my bag delivered

Pros: Everything is good but there are kids make noisy during the sleeping and no one stop them.

Pros: the Japanese staff was friendly and nice

Cons: i am very sorry to say this but the food is simply disgusting

Pros: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Cons: Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot.

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Pros: Lots of leg room

Cons: Food. Screens weren't working properly

Pros: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.

Cons: Need more movie options. Presently 95% movies are one or more year old.

Pros: Crew was very nice

Cons: Food was with a lot of chilli and very spicy

Cons: Plane was too cold. Asked staff to adjust but still to cold.

Pros: Crew was pleasant.

Cons: Very old plane with seatback screens or USB ports for charging.

Pros: A350, smooth and quiet. Nice plane

Cons: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal

Pros: The crew was nice

Cons: We were boarding later than expected Which caused some stress with connection flight

Cons: 2 н in plane, then tecnicans search and fix problems

Pros: Friendly service.

Cons: Boarding process could improve

Pros: Inflight Entertainment and seats.

Cons: None

Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.

Pros: Crew was excellent as always with the Sri Lankan hospitality.

Cons: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.

Pros: Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.

Cons: Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.

Cons: Boarding in New York could have been better organized

Cons: Wider arm rests

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.