Flew business class, flight on time, crew excellent. Boarding a bit chaotic...unsure why groups 1&2 board together and not one group at a time however an issue on all airlines. Designated lines would help.
They lost my Bebe stroller til today I can’t reach anybody to find my Bebe stroller
Aircraft flown by Luftansa. Crew members were very helpful, cheerful and kind. Dinner was excellent and breakfast sandwich really good. Leg room and seats in economy flight was too tight even for an average size woman. On line check-in was difficult - had to start over several times as I was "kicked out" or the site froze.
Didn't like any of it. Seating was cramped, The plane was hot even with air on. The in-flight movie system didn't work nor did FlyNet.
Very bad flight was cancel and the airline did not cover hotel and nothing Very bad experience
Pros: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Pros: "The seats were nice and the food was unusually good"
Cons: "More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work."
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "The food was tasty but the service was excellent. Lovely staff."
Cons: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."
Pros: "The staff was friendly and professional"
Cons: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Cons: "Missing one suitcase and it will be delivered a day late supposedly"
Cons: "They gave 2 veggie meals to mu big strapping men seat mates and the ignored me entirely!"
Pros: "Just flight attendants"
Cons: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"
Cons: "We missed the flight and so has nothing to say. We are still lamenting over our lost luggage"
Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Pros: "Crew was superb, friendly, professional and made the flight seen shorter than it was. Plenty of decent food, movie choices and beverages. Plane was clean, safe and we arrived ahead of schedule."
Cons: "Seat and leg room in coach was small, as are most airlines."
Cons: "Plane was making strange noise Way too cold on the plane . When I asked for blanket they gave me one that wasn’t wrapped. I didn’t like that they didn’t even offer anything to drink for free."
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Cons: "I am 6.4 and don’t especially find bulk head seats very comfortable."
Not hold up plane for one passenger who didn't get there on time so the rest of a full flight has to be concerned about connecting flight, me, and run to catch flight 😑
Crew is always great leg room is always an issue
Seats on rouge are very uncomfortable. I was miserable the entire flight
The air condition was so cold, several people complained, crew said, they are adjusting the temperature, nothing changed. It was a painfully cold, with jacket on. Other than that, everything was great .
Air Canada delayed the flight from Toronto to Montreal, so I missed this flight (and most of my meetings in Morocco). Thanks, Air Canada.
The crew is not good at all AC124 , no comfortable seating and the screen touch is horrible. Not friendly staff at all.
An hour and a half late. Seats as always ridiculously cramped. Beverage options limited. Stale pretzels. The usual…
Extremely hot on the plane to the point that I was sweating just from sitting down and had a headache.
The receptionist was very helpful in getting me to the correct checkin. I went to air Canada but it should be Inited. The seating was a little uncomfortable because I have a back issue but next time I will just get a bigger seat. Otherwise flight was awesome, landing excellent.
I have Million Mile status so always receive good service
Cons: "The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality"
Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Pros: "The flight was great. The service was superb. The food was not that great but I was happy with it."
Cons: "There was no separate line to board for business class and frequent flyer members."
Cons: "Flight was delayed. The inside of the cabin is not kept up."
Cons: "The entertainment equipment was not working. Food was never given on proper time. The crew had a attitude when asked about help with anything."
Pros: "The plane was clean. The crew efficient. Good flight Air crew excellent"
Cons: "Check in at Delhi was a mess Guided to the incorrect check in counter three times to check in the bags.Then incorrectly to the domestic gates.when the flight was actually at an International gate. The people who worked there at the AI although nice were either indifferent or not informed where to send passengers.Almost missed the flight to this’tamasha’"
Pros: "The fact that we landdd from San Francisco to Delhi in 15 hours was the best part of the travel."
Cons: "Poor entertainment equipment, unhelpful crew, average food and overall unclean flight. These have become trademarks of Air India."
Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."
Pros: "Very short flight. Easy transfer in Delhi...Immigration and customs done in chennai"
Cons: "Old aircraft used...This route might be served best with newer aircraft"
Pros: "Fastest way to/from india thru unique routing. Great and convenient departure and arrival times at respective ends. Air India Maharaja Business class beats Lufthansa first class (the decor and seats need upgrade)."
Cons: "Movie selection had to be supported by netflix downloads for the 17hr flight"