Find cheap flights to Richmond

Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"

Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Pros: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Cons: "None"

Pros: "So cramped. Very uncomfortable flight."

Cons: "Everything was great!"

Pros: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Cons: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."

Pros: "Friendly and helpful staff, excellent food."

Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"

Pros: "Comfort"
Cons: "Food can be better."

Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."

Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"

Pros: "Staff- the ladies in flight were very friendly and courteous."

Pros: "Nothing."
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"

Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."

Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"

Cons: "None"

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."

Pros: "Great vacation"

Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"

Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."

Pros: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Cons: "I couldn't check in online without a JAL account."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"

Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."

Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."

Pros: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Cons: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."

Cons: "Some crew members from Hong Kong better make more effort to improve service skills."

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Cons: "Great"

Pros: "Crew and service was excellent"
Cons: "Seats are not 189 full flat"

Pros: "Everything was great!"
Cons: "All was great!"

Pros: "Everything about the flight was good."

Pros: "Overall service was good"
Cons: "Entertainment choices were not good"

Cons: "It took way too long for my luggage to appear on the carousel upon arriving to Vancouver, precisely 44 minutes after landing what is much more than the industry standard."

Pros: "Efficiency, comfort and on time"
Cons: "Food, especially main course, not good"

Pros: "Great food Good looking staff Smooth flight Adjustable tint on windows Great selection of movies"

Pros: "Amazing airline to fly especially with kids! We got diapers for my 2 kids and toys and baby food! There was lots of leg room unlike most airlines and the aisles were wide enough for us to walk the kids around. And the staff was beyond amazing! Thanks for a great international travel experience with kids!"

Pros: "The flight as a whole was quite good."
Cons: "The knee space was too narrow resulting in cramped feeling that was not entirely comfortable."

Pros: "Yes all of the above"
Cons: "None"

Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."

Cons: "My seat would not recline."

Pros: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."

Pros: "The crew was average. Few of them were hospitable and friendly."
Cons: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."

Pros: "The crew was nice. Seat space really cramped"
Cons: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"

Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."

Pros: "Food"
Cons: "Nothing"

Pros: "Overall service"
Cons: "Nothing specific."

Cons: "Wasn’t allowed to book seats until checkin"

Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"

Pros: "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."

Pros: "Excellent service for wheelchair passengers"
Cons: "Turbulence"

Pros: "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
Cons: "More choices foe veg meals"

Pros: "I liked the crew, the food, comfort. Everything made my travel experience great"

Pros: "I traveled economy coming home and was delighted by the amenities that you never see on commercial airlines anymore. On the way to New York I upgraded to premium economy, This was such a nice experience. It was worth the up charge. And two free checked bags? That is unheard of anymore"
Cons: "When I was on the upgraded ticket, I was actually disappointed that we landed early because I was sleeping so well."

Pros: "Great service"

Pros: "Very quiet (A350), good crew who helped direct those unused to flying to the correct class. Good seat comfort and food, very good good entertainment. Toilets were cleaned periodically during the flight."
Cons: "Rather a wait for the toilets at times - not the most efficient layout and not that close to Premium Economy seating."

Pros: "Nice plane, roomy seats, good food. Much better than other carriers in economy."

Pros: "Mostly the amazing staff on the airplane... I'm pregnant and the staff at JFK were very unpleasant and rude."
Cons: "Staff and tsa at JFK"

Pros: "The crew was very friendly for a change"
Cons: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"

Pros: "The food - best in the sky"
Cons: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"

Pros: "Service was great."
Cons: "Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast."

Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"

Cons: "late boarding."

Pros: "Speak in Hindi language with lndian passengers"

Pros: "If you have diebitce don't fly on Cx no service it all"

Cons: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."

Pros: "Crew was cordial."
Cons: "Again, would it be possible to have more Christian-friendly movies?"

Pros: "Love the plane, seats"
Cons: "Food has gone down"

Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"

Pros: "I love the hot meal they serve."

Pros: "Good service. Love that you can have wine with dinner! Good size blankets provided."
Cons: "They called us to board early and then we stood there for about 10 minutes before they actually started letting people through the gates."

Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."

Pros: "Nice service!"

Pros: "Liked the added legroom and seating of ecomomy preferred."

Pros: "Beautiful plane and it was well kept. Nice service. Very soft landing."

Pros: "Very impressed with the quality of the entire experience."
Cons: "Wishing there was free wifi connect."

Cons: "Terrible food."

Pros: "On time is no good way off due to dark clouds. But laying back passengers should be limited their distances pulling back causes others very unpleasant ty"

Pros: "Flight was on time and the captain was definitely a good pilot."
Cons: "The crew needs a bit of retraining. It's almost like we are unwanted guests on there aircraft rather then the customer."

Pros: "good experience."

Pros: "I was very comfortable and had a great flight to vancouver"
Cons: "No dislikes from the entire flight, i was very happy"

Cons: "1 hour delay from Vancouver to Hong Kong. 2 hours delay from Hong Kong to Osaka, and 1 hour delay from Hong Kong back to Vancouver."

Pros: "Everything was fine and then I got food poisoning from the dinner."
Cons: "Spent the next twelve hours throwing up and shivering."

Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."

Pros: "Good service by the crew"

Pros: "Food was hot, tasty and nutritious."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"

Pros: "Everything was well organized and comfortable."
Cons: "The flight is just long. Not anyone's fault."

Pros: "I loved the staff! Even though I was flying in economy, they did everything in their power to make my flight the most enjoyable it could be. They found me an aisle seat on a full flight when I wasn't satisfied with my middle seat."
Cons: "There was a passenger in front of me who thought she was the Queen of Shiva and was very rude towards the staff members. Her experience wasexceptionally different than mine."

Pros: "All is good"

Cons: "Worst customer service."

Pros: "Good service and in flight entertainment; excellent prices on tickets."
Cons: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."

Pros: "excellent service."
Cons: "internet should be free."

Pros: "The seats and leg space very good. Flight clean ."
Cons: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."

Pros: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Cons: "Will never fly Turkish airlines again"

Pros: "I have travelled internationally many times and this was my worst flight to date."
Cons: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."

Pros: "Cleanliness"
Cons: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."

Pros: "On time flight. Very good service."

Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"

Pros: "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."

Pros: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Cons: "As per the comments above"

Pros: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Cons: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."

Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"

Pros: "Great service and staff"

Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."

Pros: "Nothing"
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."

Pros: "Overall services include catering. Flight attendants were very kind"
Cons: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."

Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"

Cons: "The food wasnt good .."

Pros: "Food was OK, sometimes good even."
Cons: "Terrible customer service"

Pros: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Cons: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."

Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"

Cons: "Turkish did not made any alternative arrangements for travel or accommodation. I will be flying Turkish in the future. ."

Cons: "Terrible service, unhelpful staff on flight and in airport."

Cons: "Vegetarian meals were not good."

Pros: "Cabin/ground crew was professional, nice."

Cons: "Cramped seating"

Cons: "Plane was old. Seat pitch too tight."

Pros: "Flight attendants are good."
Cons: "Airport, older airplanes, food."

Pros: "Fine experience except that leg room is awful."

Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"

Pros: "Nothing"
Cons: "I got lucky I came home alive"

Cons: "JustFlyis a terrible company, please do not allow them on your site for ticket bookings"

Pros: "service was very good.the seats were very comfortable to sit and sleep.The crew was great."
Cons: "We had ordered Hindu vegetarian meal but food seemed to have been Turkish modification of hindu meal that was not that good"

Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"

Pros: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Cons: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."

Cons: "Crew was extremely unprofessional and curt."

Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."

Pros: "Na"
Cons: "Turkish airlines customer service has been hard to work with and is not willing to give any kind of reimbursement due to my unfortunate incident with my delayed connecting flight. I didn't take either flight of my round trip purchase."

Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"

Pros: "I had the pleasure of traveling business on Turkish to India -cheap fuel meant inexpensive business class tickets :-) and I have to say the food and comfort was top notch. The soups and meat appetizers were outstanding, I've always preferred a 3 hour layover in Europe when India bound and I found the Turkish Lounge in Istanbul surpassed any expectation I had. It had a mini-movie theatre, a shower and sauna, a whiskey bar, bright coffee and the choiciest Turkish sweets. The library of rare books of Turkish art and construction was a treat. The flight itself was comfortable - nice bed - and uneventful."

Pros: "The movies were good."
Cons: "The headphones provided were not that comfortable. The seats seemed smaller and closer together than the last international Flight I took in Emeriates. The flight crew varied on friendliness. Need to improve English and overall service in flight"

Pros: "Only liked desert and friendly crew memebers"
Cons: "If I would have booked through original turkish airlines, I would have got 3 luggage bag allowance. Next time I will remember."

Pros: "On time."

Pros: "Good experience. Will travel again"

Cons: "f"

Pros: "Food, on board crew, very good service."

Pros: "Nothing really"
Cons: "There was no vegetarian food on the menu on the flight between IST-BOS. The stewardess told me I needed to request special vegetarian mean while checking in. This is the first time this has happened to me."

Pros: "In flight entertainment was good."
Cons: "Boarding was a nightmare. There was utter chaos in every direction. And the boarding staff was rude to passengers who were confused. Crew was extremely rude."

Cons: "Na"

Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."

Pros: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Cons: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."

Cons: "Leg space is tight"

Pros: "Checkin was timely and the agent helpful!"
Cons: "The immigration line was way too long in New Delhi."

Pros: "clean bathroom. comfortable seats"

Pros: "It was very nice experience traveling by this flight. Every thing went very smoothly. crew members were very respectful and caring. Food was good"
Cons: "Airplane should have little bit more room between seats and foot rest for passengers' comfort in the economy class."

Pros: "Lufthansa has maintained its reputation. Very good and helpful staff and nothing to complain about services."

Pros: "The flight itself encountered little or no turbulence and was on time"
Cons: "Couldn't understand announcements in English . Crew did not seem very interested in passengers. We were promised seats with extra leg room - and paid for them but didn't get them."

Cons: "WiFi was not working"

Pros: "Everything"
Cons: "Nothing"

Cons: "The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat."

Pros: "Flight was on time"
Cons: "Very rude crew, I asked for water and I was told to get and help myself"

Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Cons: "Honestly nothing. From start to finish great time."

Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."

Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."

Cons: "Food"

Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."

Cons: "Cramped economy seats compared to Bombay to Munich flight."

Pros: "It was nice trip and comfortable"

Pros: "Friendly staff, great attention to travelers who need assistance!!!it"
Cons: "Chaos boarding process"

Pros: "Loved it!"
Cons: "Liked it all"

Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."

Cons: "Luggage lost"

Cons: "I was waiting over 1 hr for my suitcase...."

Pros: "The fact that I could have upgraded to premium economy. The space available in economy."
Cons: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."

Pros: "No food was served. requested vegetarian food never came thru"

Pros: "Food On time boarding In flight services"
Cons: "Long announcements"

Cons: "Absolutely unprofessional. Zero courtesy’s & hospitality. Totally untrained ground staff. Will want to file a lawsuit against the airlines."

Pros: "Boarding and timeliness"
Cons: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."

Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"

Pros: "Smooth and comfortable flight . Awesome service by the crew"

Pros: "Boarding was fast. Crew was good. Comfort level was good."
Cons: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."

Pros: "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
Cons: "Sink not functioning properly in business class."

Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"

Pros: "cleanliness, timely arrival and departure"
Cons: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."

Pros: "Excellent service from staff on the flight"
Cons: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."

Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."

Pros: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."

Cons: "Cramped space in economy class."

Pros: "Thank goodness the movies were good."
Cons: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."

Pros: "Not a good experience overall."
Cons: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."

Cons: "Had requested vegetarian and was served vegan instead"

Pros: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Cons: "None"

Pros: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."

Cons: "huge plane, no space. painful."

Cons: "Too many controls during boarding"

Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."

Pros: "Taking off was good"
Cons: "Landing was a little bit stressful. But still ok."

Pros: "service was excellent, food was good, flight crew very pleasant."

Pros: "Flight was quick, professional, friendly."

Pros: "...The transfer at JFK was terrible"

Pros: "crew"
Cons: "food"

Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."

Pros: "The flight attendants were amazing. Great entertainment system."
Cons: "Seats were a bit uncomfortable for long distance flight."

Cons: "Seating in business class is bad. If you have window seat, you have to cross passanger next to you (you don't need to on Swiss, Lufthansa or Cathay Pacific), there is very few privacy comparred to other airlines and my seat was just terrible for sleeping, did not go flat completely and was way less comfy for sleeping than with other airlines. Plane was an older 747. I will not flight long hault with KLM again."

Pros: "The boarding was quick."
Cons: "Food could be better."

Pros: "Easy boarding"
Cons: "Slight delay in Departure"

Pros: "Food is always good."
Cons: "Ran out of one of the options of the meal"

Pros: "Ice cream!!"

Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "Everything works and quick to get to destination."

Cons: "KLM crew exceed our expectations"

Cons: "Not being 1 hour late"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"

Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Pros: "Very friendly service!"

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."

Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "Very good flight, excellent service and good food."

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"

Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pros: "everything"
Cons: "nothing"

Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."