Pros: the car...Fantastic
The pickup person on the lot
The drop off guys...great
Cons: The counter person at the Airport
Tried to scare tactic us into further insurance.....using anectdotal references. ie. " The last one was total nightmre..the guy had to pay $75 000 out of pocket. Cars get broken into a lot in Vancouver. "
( I live in WA state but grew up in Vancouver. I told him, I know the area and it s bad areas well, we arent going to be in the bad areas and I know how to make a car less..... etc)
We rent about 3 times a years...NEVER experienced this.
1 Dec 2016
Cons: Durty car. The car was not good and it was old.
8 Dec 2016
Way expensive charge when you get to the counter
Cons: I originally quoted $120 online, and I understand they will add insurance etc to the total when I arrive at the counter, and when they calculate the fees up, the total comes up to $700+, they added way too much unneccesary stuff in to your policy without asking you, if you don't ask, you will be screwed. Please be careful if you have to choose them, don't let them charge you more than what you need.
20 Dec 2016
Cheap but poor advise by counter staff
Pros: Car was cheap and ran fine
Cons: Counter staff said it would be suitable for snowy conditions, however it was not and I ended up having to abandon it after it got stuck
29 Dec 2016
Be careful when checking in...
Cons: Guy tried to upsell us (without being upfront about it) to a car 3x the amount we booked online. Felt like he was trying to pull a fast one. Definitely be careful of what you agree to at the counter!
19 Jan 2017
Pros: the cost
Cons: Precheck of vehicle poor
1/2 Tank of ful
Poor vehicle orientation
22 Jul 2016
Terrible service at YVR Budget
Pros: The car.
Cons: I feel that I was looked after terribly by a trainee. As far as what I've read in Terms & Conditions, what I have to present when renting at the counter is my Driver's License and Credit Card. This is were the terrible service started. I got asked for a 2nd piece of ID with my address on it. Unfortunately, my Passport had expired 7/14 & I was still waiting for my new one. So the trainee proceeds to call AMEX where they asked him for his name. He seemed perturbed that they asked for it. In the end, I don't think he ever got an address confirmation. I did pull out my Utility Bill to confirm my address. In the end, he went through with me signing the papers, but no thank you, nothing! He seemed more annoyed that AMEX asked him for his name.
22 Aug 2016
I learned about Apple Carplay
Pros: It took me a day to figure out, but one of the buttons opened a secret compartment that lets you plugin your iPhone. Once attached, CarPlay pops up and you can use your iPhone's music, maps, phone features. The Apple Maps is much better than any GPS you might be able to rent, it's free (with your phone and data service). No need to sync up your phone and expose all your contacts to the next renter. Unplug and your contacts are removed from the car.
The car itself, Chevy Impala, was a delight to drive.
23 Aug 2016
Costs more than you think
Pros: Car was clean.
Cons: Long, slow line to pick up car. They are not up front on the final costs. My final bill was a lot more than was advertised
28 Aug 2016
Everything great except check-out
Pros: car was everything we needed and most of the rental process went smoothly, especially the call center people we talked to.
Cons: Terrible clerk at YVR facility. Couldn't apply corporate discount, gave vague reasons as to why. Had to make separate reservation with discount applied, and return car next day to take advantage of discount. Probably more of a Kayak problem, but also a rude clerk.
Pros: Everything.. Specially when I did drop off the car.. It took less than a minute! The price was amazing.. I paid 208 CAD for a Mustang ( insurance included ) for a week.
Cons: You have to drop off your car at the same place you pick it up from (which is YVR) .. Otherwise you have to pay 50 CAD for downtown drop off.
27 Oct 2015
Pros: Good little car, very handy!
Cons: YVR south terminal option would have been more convenient.
28 Nov 2015
Second time a charm
Pros: Immediate replacement vehicle for faulty/dirty one was a Mitsubishi ute that served quite well. Remember that the 4x4 switch in the center console is easy to inadvertently activate so be careful when temporarily storing items there.
Cons: Initial vehicle had front-left suspension clunk upon pickup and driving around the lot. Was clearly not cleaned or vacuumed.
28 Nov 2015
Pros: The car was new and in great condition
21 Jan 2016
unable to use music on phone was horrible/painful
Cons: didnt like how there wasn't bluetooth for music though there was the SYNC bluetooth option. also didnt like how there was an AUX plug but no AUX button/setting to use AUX...weird. especially with no satellite radio, FM radio only can be painful.
25 Jan 2016
Pros: Everything was good. I really appreciate that the rep didn't try to upsell me to a bigger car after I told him that my friend is getting a big car already. He helped me check out as quickly as possible as I declined additional insurance (my credit card has coverage).
I had a Ford Edge...no complaints about the car. The return was quick and courteous.
Lastly, a very nice touch to offer hot chocolate as we checked out...unfortunately there was a sip left. Had a bottle of water though...little things like that makes it feel like they actually care about customers. Brownie points there!
4 Apr 2016
Quick & Friendly Service!
Pros: Easy pickup and easy dropoff which is always the best situation!
Cons: No problems whatsoever in the 11 days that we had the car!
13 Apr 2016
Pros: The person checking me in on Tuesday was very helpful and nice. Excellent service!
Cons: Would have liked the price to be a little lower
29 May 2016
Helpful staff, very accommodating
Pros: They charged us than the price that was quoted when we made the reservation. Plus, we had rented a compact car, but the car we were initially assigned had seat stains. When we pointed them out, the staff gave us an upgrade to a larger car for the same price. The staff was also very friendly and eager to make sure everything was okay.
Cons: The only drawback was that the car we rented, a Buick, had small windows and large headrests, so it was difficult to see traffic and pedestrians that weren't in front of us.
Pros: Location was near where we were staying so walking over was very convenient. We were upgraded to a 7-seater for free which was a big plus. The car itself only had 3500km on it so pretty much driving a new car. Needed to extend the rental an additional day and had zero problems doing it over the phone.
Cons: I returned the car on a Sunday when they were closed and instructions on how to do that weren't great. Also, there's limited spaces available to drop off the car but I got lucky and grabbed the last one. It would have been great to get some more directions on how to return the car and what happens if there's no spaces available in the parking garage.
24 Nov 2015
Pros: Great Enterprise location with respect to service. A short shuttle drive to the airport.
Cons: Not as convenient as car rentals at airport but short shuttle drive is not too inconvenient. Price and service excellent.
11 Jan 2016
Pros: Customer service at Enterprise was exceptional. Best experience I've had with a car rental to date.
10 Apr 2016
Pros: Car was good. Service was good quick and easy. Very nice feature to have them sell gas for 1.00 a litre as a service with the rental, and the need to not return it with a full tank.
Cons: Location sucks, have to shuttle to and from airport. Everything else pretty good.
2 May 2016
Efficient return but drop off area is inconvenient
Pros: The person who reviewed my return was nice and the process was efficient
Cons: Enterprise driver dropped off customers to a lot that is closed to the airport and you have to walk into the airport yourself.
The driver was not friendly and he seemed like a deadbeat who doesn't like his job. A great way to end your journey with Enterprise.
29 Sep 2016
12 Dec 2016
Can't rent unless you have a credit card
Pros: Nothing, didn't even get to rent the car because I do not have a credit card.
Cons: Went in to rent the car, was told that I was unable to rent from them as I do not have a credit card & they would not compromise with a deposit or anything because apparently having my own money to use isn't good enough.
Not only did they turn me away because I do not have a credit card, but they turned their nose up at me and were snobby about the fact that I do not own a credit card. No wonder Canada has a huge debt problem!!
Ended up renting a car through Vancity Car Rentals, who were great.
7 Mar 2017
Pros: Friendly and efficient check-out and check-in
Cons: Enterprise airport pick-up location was away from other companies, and it was a long haul with luggage to get to it.
Cons: When I rented the car, I was not informed that it was off-site whereas most of the rental companies are on-site at the Vancouver airport. There are no signs at the airport directing you as to how to get to Ace Car Rental. Turns out it also has a different name (Discount Car Rental) which is not in any of the rental info. The people were friendly at check-in but the process was quite disorganized and chaotic. They also changed the price I had been quoted when I reserved the car. When I showed them the agreement, they wouldn't budge. I guess I should've considered 1 star but they seemed more clueless than nefarious
30 Mar 2016
Cons: Off site pick up with bad hours. Our flight got delayed, we got in after 9:30 pm. They were closed. We had to get a taxi to our hotel. Next morning I had to get the train to them. They wouldn't pick use up or drop off.
16 Sep 2016
Terrible!!!!! Ruined my trip
Cons: I got to the airport after having reserved a car the night before and was told that I had no car reservation because I was within some BS reservation window. I was like, thanks for emailing me or calling me and letting me know that before I got to the airport and apparently they don't "recieve" emails or phones numbers until confirmed. Convenient. This place is a scam you should avoid at all costs
23 Feb 2017
Ace no longer exists at Vancouver Airport and no o
Cons: Arrived only to find that no cars were available because the rental agency closed down shop at this location. I will be contacting Ace directly for refund and compensation for the new rental I had to go get but which someone would have notified me!
26 Feb 2017
Pros: Nothing, we didn't get a car because they didn't have any available, even with our registration.
Would never recommend to anyone ever.
27 Feb 2017
Pros: There were no cars available at the location and I had to scramble to find another agency.
Ended up paying enormous amount of money
7 Mar 2017
Pros: I cancelled my car rental in Vancouver/Richmond
Cons: When I arrived I was quoted a price of C$680 (CAD) when I had originally been quoted C$420 (CAD) when I reserved it. When I questioned the woman told me the price was the price. Awful experience. I will not be using this service again.