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Pros: NONE

Cons: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.

Cons: Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight.

Pros: The plane departed on time, smooth landing

Cons: Should offered more meal selections besides pork and beef

Pros: China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout.

Cons: The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty.

Pros: Excellent crew

Cons: More comfortable seats

Cons: 2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline

Cons: The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues

Pros: Nothing

Cons: Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection.

Cons: Better choice of food such as prepacked salads etc not just sandwiches

Cons: More legroom.

Cons: The seats are not just uncomfortable, they are awful. Worse than Wizzair!

Pros: The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!

Cons: Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times

Pros: The plane smelled so bad, none of the crew speak English

Cons: Cleaning and Customer Service

Pros: Food was good! Crew spoke great English.

Cons: 6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!

Pros: Crew very helpful, patient, and kind.

Cons: Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled.

Pros: friendliness

Cons: food

Pros: friendliness

Cons: food

Pros: Crew members are extremely friendly and the seat has more leg room.

Cons: in flight entertainment can add more movie and TV shows.

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Cons: Delays, took my hand luggage into the hold,

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: Nice attention and good food. Plane and seats are confortable

Cons: Departure always not in time

Pros: Nothing

Cons: The cabin crew

Pros: The food.

Cons: The fight was late in leaving. One of Three suitcases were didn't arrive.

Pros: Movie selection

Cons: Not having carts crashed into your knees

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Pros: the selection of beverages and the crew are very friendly and helpful

Cons: Selection of entertainment

Pros: Food was good. Good leg room. Smooth flight.

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Pros: Food was amazing and stewardess courtesy to passengers.

Cons: The person who assisted me to check in didn’t even know about Global entry...

Pros: Food was good. Good leg room. Smooth flight.

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Pros: Everything’s was fine.

Cons: 5 hour last minute delay.

Pros: nothing...

Cons: Airplane was extremely hot, service was poor

Cons: in-flight food and beverage choices needs lot of improvement

Pros: Good flat business class seat allows for actual sleep!

Cons: Seat padding good for a seat, but too firm as a bed

Cons: More legroom.

Cons: For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture.

Cons: The food could have been a a bit better.

Pros: The crew did their best to maintain morale.

Cons: Considering this flight was delayed two and three quarters of an hour, and as we remained on board with no refreshments offered except a small glass of water during this time, it was not a pleasant experience.

Pros: The dinner was one of the top two I've ever had on a plane and I've flown business class around the world.

Cons: I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side.

Pros: The staff is very customer friendly. One of the best. I

Cons: In general the toilets are clean but for this trip they weren’t very neat.

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: CX crews are professional as they are very customer oriented

Cons: The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!

Pros: Got from one place to another

Cons: Seats are terrible, no entertainment, and high expenses even for soda! Since when is BA in a race to the bottom with all of the other terrible airlines?!

Pros: The crew were fantastic and the food was okay!!

Cons: Poor entertainment, uncomfortable seats & delayed

Pros: Not a lot

Cons: Boarding was slow

Pros: Boarding process was very quick.

Cons: Some sort of entertainment. There was nothing.