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They boarding was incredibly disorganized and very late departure because of how bad it was.

The in-seat TV systems have good selection but the interface is slow, like a computer that is 10 years old and barely responds to commands. When you tap on buttons there is often a lag or the screen doesn't respond at all. I'd recommend having a basic meal option on all flights. The flight offered a chicken or pasta dish, but the chicken was some strange barbecue sauce with a puree and fancy cole slaw that didn't go together. Why not a basic chicken with rice dish? I wanted the pasta but instead of a basic tomato sauce it was an alfredo. I understand the idea of trying to make an airline meal fancier but it's going to be subpar no matter what you do, so why not strike the middle and stick with basics that most people will enjoy? Pasta with tomato sauce and a couple meatballs, with a biscuit, and a chocolate chip cookie or chocolate brownie for dessert--cheap and easy.

Departure delayed two hours due to congestion over Frankfurt airspace. Not the fault of Lufthansa, or crew. At Birmingham we sat around in the corridor for 90 minutes with no sears, outside a locked waiting room. The Birmingham WlFi was not connected to the internet for some. reason

Seating 4 hours without the possibility to recline the chair was very bad

Did not receive my luggage at arrival and returned back and still waiting for it. No one takes accountability and no refund was issued for the items I needed to buy

One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.

On the Kayak website I was unable to choose a window seat and one with extra legroom. It would have been nice to prepay my bags on the site as well

Lufthansa cancelled my daughter and my ticket without any notice. Misinformation from Lufthansa staff from departing caused our luggage to be checked out to part of our connecting flight, not all the way through to final destination. Because of that, their reason was my return ticket from Delhi to states was cancelled and they left us stranded to fetch for our own return flights. Worst customer service from staff at counters.

I didn’t even take this flight

More comfortable seats

Terrible. Absolutely no info of what is going on

Surprised by premium seats being right up against economy.

Very poor experience in being able to board and have a seat assigned. Poor communication from check in staff.

Complete chaos for boarding. Had to wait until the very last minute to be able to find a seat. No update from staff on what to expect even after multiple attempts to resolve the situation.

They cancelled my flight home

Your flight crew was disrespectful. I asked simply what type of snack were available and the flight attendant snapped at me with we serve only a cheese sandwich and it’s “halal”. I never asked if it was halal. I simply asked for what type of snack they serve. I am a Catholic and had no idea why she mentioned halal when I never asked that. She may act racist in Europe because maybe that’s a thing there but in United States the flight attendants thank god are respectful and do not act the way she did.

They had ran out of my preferred food selections both times. Picking up luggage for the border control was atrocious. For flying business class, our bags should not come out at the end causing a missed subsequent flight

The worst check in in my life. If they require bus or train tickets they should let passengers know on their web site