|Top route||Frankfurt am Main to Berlin Brandenburg|
|Top airport||Frankfurt am Main|
Cons: A snack
Cons: Unable to travel due to Corona restrictions, company would not refund ticket.
Pros: Customer service by the crew
Cons: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
Pros: yes great
Cons: seats and cleaness
Pros: Comfortable seats
Pros: Very nice and friendly service
Pros: Very friendly and helpful
Cons: Boarding could be better organized
Pros: Crew , good
Seats o paid for it to have it good legroom
Cons: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
Pros: I paid for seats
Cons: Sure many
Cons: Staff does not understand regulation
Pros: The food was great, and the tinted windows allowed me to sleep!
Pros: The crew was awsome
Cons: The food
Pros: The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
Cons: The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
Pros: It's good to flight public transit long time I'm the food is really bad pouring food
Cons: Flight was cancelled and never got money back
Cons: Never returned my money when the flight was canceled
Cons: not enough food
Pros: Crew was friendly, but dis not show Seating flexibility based on passengers spacing
Pros: Nothing . Flight was cancelled
Cons: Refund people money
Cons: Flight was cancelled
Pros: I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
Cons: Hire better competent people!
Pros: The Food and Service was good.
Cons: All good!
Pros: Crew was professional and helpful.
Cons: The seat was narrow for business class.
Pros: Crew was professional and helpful.
Cons: Seat was narrow for business class.
Cons: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
Pros: I was not allowed to board the flight.
Cons: Consistency of communication online and at the airline counter about who is able to fly right now.
Cons: There was a dilay
Pros: Was put in German Airport jail
Cons: See above. United sold me a ticket they knew would get me sent back after being detained
Pros: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Cons: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Cons: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
Cons: seats were very uncomfortable
Pros: The crew positive attitude
Cons: We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
Pros: Very friendly crew, very clean cabin, very comfortable seats
Pros: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
Cons: Honestly nothing I was really happy with my flight!!!
Pros: Wide choice of movies and entertainment
Cons: Better menu options and in-flight service
Pros: The audacity of your gross negligence in a time of global pandemic.
Cons: Any semblance of social responsibility or ethical behavior.
Pros: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
Pros: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
Cons: Same airline coming from one place have different methods it’s a bit confusing.
Pros: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
Cons: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
Cons: Racists bastards!
Pros: The crew was amazing
Cons: The WiFi
Pros: Vegetarian option of the food. Constant hydration
Cons: Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
Cons: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
Pros: Easy boarding process
Cons: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Pros: Nice crew
Cons: More comfortable seats
Pros: Nice crew great sitting
Cons: Boarding has always been slow with this trip.... disorganized
Pros: quality of plane
Cons: check in takes 30 minutes since my visa was in old passport
Cons: Internet speed is weak.
Cons: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals
Pros: I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.
Cons: Don’t sell an unrealistic connection time
Pros: I missed my flight.
Cons: Helped me get a different flight. I got zero help getting another flight. Or any credit.
Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states!
Thank you to flight crew and men and women at the ticket counters!!
Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Pros: comfortable seats, quick flight
Cons: in-seat entertainment and a full salami sandwich instead of half for snack
Pros: Good food, service, and entertainment
Cons: The seats are not very cushioned
Pros: amazing and great customer service
Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time
Cons: More legroom
A premium carrier with a clear focus on hospitality and passenger comfort, Lufthansa became the first ever European airline to reach 5-star accreditation with Skytrax in 2017. With a highly respected recognition within the aviation industry, the German carrier joined a short list of superior airlines such as Qatar Airways, Singapore Airlines and EVA Air. In celebration of the achievement, they repainted two of their fleet with 5Starhansa lettering.
Growing to become one of the largest airline groups in the world, Lufthansa owns several subsidiaries, which include Brussels Airlines, Air Dolomiti, Austrian Airlines, Swiss International Air Lines, Lufthansa CityLine and Eurowings. In addition to these subsidiaries, which focus on flights within Central Europe, the airline offers services to more than 80 countries across the globe. This includes every inhabited continent other than Australia.
The airline has hubs in the major cities of both Frankfurt and Munich. These act as key links for the routes offered; however, a range of subsidiary hubs and Star Alliance hubs are also used. It was one of the founding members of the Star Alliance in 1997, which created a world focus alongside United Airlines, Thai Airway, Air Canada and Scandinavian Airlines. Codeshare agreements are in place with many members of the alliance as well as Cathay Pacific, Etihad Airways, Iran Air, and LATAM Brasil.
Lufthansa manages a combination of both Airbus and Boeing aircraft in its fleet. Short-to-medium range models like the A320 and A321 versions are preferred. Many of the aircraft are named after small German towns such as Sindelfingen, Langenhagen and Gummersbach.