Guest reviews
Overall rating
7.8
Good
Based on 3,283 reviews
Boarding
7.9
Comfort
7.6
Crew
8.5
Entertainment
7.2
Food
7.5
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KLM information
| IATA code | KL |
|---|---|
| Routes | 341 |
| Top route | Amsterdam Schiphol to Amsterdam Schiphol |
| Airports served | 141 |
| Top airport | Amsterdam Schiphol |
KLM traveller reviews
Pros
"Excellent service and comfortable flight."
(in 6 reviews)
"Equally friendly crew and experience."
(in 18 reviews)
"Flight crew was pleasant and attentive."
(in 24 reviews)
Cons
"old old plane, very uncomfortable."
(in 9 reviews)
"Limited in flight movie selection."
(in 5 reviews)
"Seating in business class is bad."
(in 2 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
flight to amsterdam
leg room
business class
flight attendants
cabin crew
premium economy
good food
window seat
good flight
seats were comfortable
excellent service
crew was very nice
entertainment options
-
5.6
Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK
review from
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10.0
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
review from
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4.4
Pros: Reclinable seats.
Cons: The food!! The lights could be dimmed as it was a night flight.
review from
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6.4
Pros: Boarding was quick and flight was calm
Cons: The coffe and breakfast.
review from
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8.0
Pros: Fantastic gate agents!
Cons: The food was terrible.
review from
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6.4
Pros: The crew was pleasant
Cons: Baggage checkin & flight boarding was slow & disorganized.
review from
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10.0
Pros: Yes
Cons: Everything was good
review from
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3.3
Pros: The aircraft
Cons: No overbooking next time!
review from
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9.3
Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.
review from
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9.0
Cons: KLM crew exceed our expectations
review from
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8.6
Cons: I congratulate the KLM crew!
review from
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8.3
Cons: The KLM crew are always great serving and treating you. Well above many other airlines.
review from
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7.3
Pros: Comfortable seat, great crew.
Cons: Flight delayed, no USB port and no entertainment
review from
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9.3
Pros: The crew was amazing, flight on schedule and good entertainment.
Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.
review from
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7.6
Pros: The crew and the timing were ok
Cons: The seats were uncomfortable
review from
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10.0
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
review from
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8.0
Pros: The crew was great. The soecial meal request was hadled well despite oversight.
Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.
review from
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8.0
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
review from
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10.0
Cons: Fix the damn KIOSKS at Vienna!
review from
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6.8
Pros: Crew was nice and pleasant
Cons: Flight very late
review from
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4.4
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
review from
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7.2
Pros: Just as I expected. And I made my last connection easily.
review from
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9.6
Pros: Crew helpful. Food good.
Cons: Better range of movies please
review from
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9.6
Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!
Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!
review from
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8.0
Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!
review from
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7.3
Cons: Don’t be late
review from
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7.3
Cons: Not being 1 hour late
review from
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6.0
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
review from
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10.0
Cons: Travelled business class and was ace experience
review from
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8.3
Cons: Flight got delayed 30 minutes
review from
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2.0
Pros: Slow service.
Cons: Better communication!
review from
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9.3
Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!
review from
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8.0
Pros: Friendly crew
Cons: Can’t think of anything
review from
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10.0
Pros: Crew were great
Cons: Refreshments
review from
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2.0
Pros: Great plane and staff
Cons: Delayed
review from
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7.6
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
review from
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10.0
Pros: Very friendly crew and on time with no problems.
review from
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8.0
Pros: Great crew, comfortable seating with enough leg room.
Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated
review from
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10.0
Pros: Very professional
Cons: Lost luggage
review from
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7.6
Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature
review from
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8.0
Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.
review from
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8.8
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
review from
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7.6
Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.
Cons: Food quality was not so good.
review from
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6.8
Pros: Crew was helpful and food was very good
Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai
review from
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8.0
Cons: Too hot inside the aircraft
review from
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3.6
Cons: Staff rude and short
review from
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9.2
Pros: No delay and nice staff
review from
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9.2
Pros: Nice staff and no delay
Cons: Instead of crisps maybe a bit of cheese or crackers
review from
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6.0
Pros: Friendly crew, upgraded seat was worthwhile
Cons: More snacks in between meals,
review from
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8.0
Cons: Head support for 6 feet plus people on seats would be good
review from
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3.3
Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.
Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.
review from
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10.0
Pros: The seat was a little uncomfortable but the crew were amazing.
review from
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10.0
Pros: The friendliness of the crew
review from
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4.3
Pros: Friendly crew
Cons: KLM lost one piece of my luggage
review from
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3.6
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
review from
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9.0
Pros: The crew is really welcoming
Cons: The seats are too narrow and a bit too hard
review from
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8.0
Pros: General flight journey
review from
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6.0
Pros: Seat was good
Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
review from
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9.6
Excellent service
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Cons: Doesn't
review from
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5.6
Pros: Crew was friendly
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
review from
-
10.0
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
review from
-
10.0
Pros: Yes
Cons: Everything was good
review from
-
9.3
Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.
review from
-
9.0
Cons: KLM crew exceed our expectations
review from
-
8.6
Cons: I congratulate the KLM crew!
review from
-
9.3
Pros: The crew was amazing, flight on schedule and good entertainment.
Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.
review from
-
10.0
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
review from
-
10.0
Cons: Fix the damn KIOSKS at Vienna!
review from
-
9.6
Pros: Crew helpful. Food good.
Cons: Better range of movies please
review from
-
9.6
Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!
Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!
review from
-
10.0
Cons: Travelled business class and was ace experience
review from
-
9.3
Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!
review from
-
10.0
Pros: Crew were great
Cons: Refreshments
review from
-
10.0
Pros: Very friendly crew and on time with no problems.
review from
-
10.0
Pros: Very professional
Cons: Lost luggage
review from
-
8.8
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
review from
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9.2
Pros: No delay and nice staff
review from
-
9.2
Pros: Nice staff and no delay
Cons: Instead of crisps maybe a bit of cheese or crackers
review from
-
10.0
Pros: The seat was a little uncomfortable but the crew were amazing.
review from
-
10.0
Pros: The friendliness of the crew
review from
-
9.0
Pros: The crew is really welcoming
Cons: The seats are too narrow and a bit too hard
review from
-
9.6
Excellent service
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Cons: Doesn't
review from
-
8.0
Pros: Fantastic gate agents!
Cons: The food was terrible.
review from
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8.3
Cons: The KLM crew are always great serving and treating you. Well above many other airlines.
review from
-
7.3
Pros: Comfortable seat, great crew.
Cons: Flight delayed, no USB port and no entertainment
review from
-
7.6
Pros: The crew and the timing were ok
Cons: The seats were uncomfortable
review from
-
8.0
Pros: The crew was great. The soecial meal request was hadled well despite oversight.
Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.
review from
-
8.0
Pros: Crew was great and helpful despite oversight in my special meal.
Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!
review from
-
6.8
Pros: Crew was nice and pleasant
Cons: Flight very late
review from
-
7.2
Pros: Just as I expected. And I made my last connection easily.
review from
-
8.0
Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!
review from
-
7.3
Cons: Don’t be late
review from
-
7.3
Cons: Not being 1 hour late
review from
-
8.3
Cons: Flight got delayed 30 minutes
review from
-
8.0
Pros: Friendly crew
Cons: Can’t think of anything
review from
-
7.6
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
review from
-
8.0
Pros: Great crew, comfortable seating with enough leg room.
Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated
review from
-
7.6
Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature
review from
-
8.0
Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.
review from
-
7.6
Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.
Cons: Food quality was not so good.
review from
-
6.8
Pros: Crew was helpful and food was very good
Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai
review from
-
8.0
Cons: Too hot inside the aircraft
review from
-
8.0
Cons: Head support for 6 feet plus people on seats would be good
review from
-
8.0
Pros: General flight journey
review from
-
5.6
Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK
review from
-
4.4
Pros: Reclinable seats.
Cons: The food!! The lights could be dimmed as it was a night flight.
review from
-
6.4
Pros: Boarding was quick and flight was calm
Cons: The coffe and breakfast.
review from
-
6.4
Pros: The crew was pleasant
Cons: Baggage checkin & flight boarding was slow & disorganized.
review from
-
3.3
Pros: The aircraft
Cons: No overbooking next time!
review from
-
4.4
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
review from
-
6.0
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
review from
-
2.0
Pros: Slow service.
Cons: Better communication!
review from
-
2.0
Pros: Great plane and staff
Cons: Delayed
review from
-
3.6
Cons: Staff rude and short
review from
-
6.0
Pros: Friendly crew, upgraded seat was worthwhile
Cons: More snacks in between meals,
review from
-
3.3
Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.
Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.
review from
-
4.3
Pros: Friendly crew
Cons: KLM lost one piece of my luggage
review from
-
3.6
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
review from
-
6.0
Pros: Seat was good
Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
review from
-
5.6
Pros: Crew was friendly
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
review from
Flight status
KLM route map
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Berlin Tegel Airport (TXL)
- Kastrup Copenhagen Airport (CPH)
- Paris Charles de Gaulle Airport (CDG)
- Stockholm Arlanda Airport (ARN)
- Barcelona-El Prat Airport (BCN)
- Madrid Barajas Airport (MAD)
- Rome Fiumicino Airport (FCO)
- Munich Franz Josef Strauss Airport (MUC)
- Edinburgh Turnhouse Airport (EDI)
- Manchester Airport (MAN)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Vienna Intl Airport (VIE)
- Birmingham Airport (BHX)
KLM contact information
- KL IATA code
- +91 124 272 02 73 Call
- klm.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
