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This is more about the Mumbai airport from where I boarded this flight, no-one should choose to take a connecting flight from Mumbai. They have very bad management, additional and unnecessary screening procedures which definitely don't increase the security aspect but definitely add to travelers frustration. On top of that, they changed gates of flights at the absolute last minute without making necessary arrangements for people (especially with kids) to get from one end of a large airport to another. Absolute chaos and a nightmare of an airport.

The only good thing about this flight was that the air hostess was very professional and courteous. The flight was ancient with monitors not working, washrooms did not have soap in the liquid dispenser, while serving meals there was some malfunction in the oven due to which many passengers were furious as there food was delivered late.

The most of screen was broken and they offered me a magazine for 16 hours flight. My chair was also broken. I’d rather take other airlines with a screen that works. I downloaded lots of movies and TV programs to my cell phones for my return flight.

Chaotic/Crowded check in. Delayed departure from LHR, resulting in a very delayed Dinner service. Since takeover by the TATAs, Air-India has become Uber commercial and not in a good way, but more like Ryanair. Most seats are now sold and at too high prices (£24 add on for a single windows seat). The promised transformation into a better (clean), efficient and professional airline is nowhere in sight ☹️ Thanks

Food quality and service degraded from my last trip.

Flight seats were broken . TV screens don't work. Remote don't work. It was a horrible experience. Felt like so risky flight. Plus my bags were lost and when we recovered the bags after 2 days items were missing inside

Flight seats were broken . TV screens don't work. Remote don't work. It was a horrible experience. Felt like so risky flight. Plus my bags were lost and when we recovered the bags after 2 days items were missing inside

Only crew members are good food quality is not good same types of both times and just only panir related food very bore to eat tvs are not working and nobody’s have any knowledge to fix same seat covers so dirty to sit over there

Flight was delayed…seats were damaged, table for food damaged, along with tv’s devices not working again…2x in a row and have taken images for proof to submit this issue directly out to Air India teams

Please improve plane conditions. Display is broken and map doesn't work

Food too spicy for non Indians. Not enough food options were available for the passengers sitting towards the end. They should rotate serving people from the back as well not always from the front. My TV and most of theTVs not working. For long flight its very important to fix the TVs. Seats were broken and dirty. Tray tables were wobbly. Foot rest didn’t stay in place.

Horrible flight conditions. Entertainment system not working. Charging points not working.

Nothing was like, service was very poor to worst. Front TV 70% we’re not working, after several request nobody was listing or behavior was like do not care what traveler thinking. Seat wire was came out from seat and seat were horrible. I thought Tata has buy the airline, there should be good service , but it was worst than before. Plain condition was horrible. I am very much afraid for return flight, we are75+ need comfort

Entertainment was good. Food sucked and service was really bad. Poor service on alcoholic drinks and food menu for teens

The Entertainment system didn’t work in the long haul flight of 15 hours! The seat and the tray table were broken/shaking as if would fall on me.

My seat did not even recline and crew refuse to solve the problem. I am having now severe neck pain

Flight was canceled. Rebooked on the next day’s flight. Experience at airport to rebook was awful. Entertainment system did not work on rebooked flight.

My inflight entertainment system didn’t work for the entire round trip ,16 hour flight without any inflight entertainment is tough

No in flight entertainment 2 toilets were out of service Crew was good, food is also good

No in flight entertainment 2 toilets were out of service Crew was good, food is also good

Nothing works on plane. everything was broken. Definitely need better plane if Air India need some future travelers.