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Poor Experience

Pros: Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized.

Cons: - Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean.

Terrible service at checkin counters in Hyderabad

Pros: We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future

Cons: Check in - terrible service and extremely slow staff..only two counters were open to help international passengers

Old plane, bad food

Pros: The staff smiled.

Cons: Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best.