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Pros: Just horrible

Cons: Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve

Pros: Crew were excellent

Cons: Though I paid extra baggage charges at JFK , traveling all the way to Ranchi. At Delhi I was asked again to pay for the baggage, I had to call the supervisor to stress my point, even after showing the receipt which had stamped as 'IXR' for Ranchi

Cons: Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible.

Cons: Improve in all aspects

Pros: The crew was ok. I was calling for assistance for a bottle of water but no one comes to me. It's been more than 45 min.

Cons: There was hair in my food.

Cons: Flight delays

Cons: The flight departed 5 hours late from Delhi.

Pros: Arrived early . Really rude air hostess told me to go and sit down .I was standing because my feet were swollen .So rude .

Cons: On the ay out broken seat no TVs no choice of food poor service . Return better seat , vegetarian option was potatoes curry with rice ,fruit with ? A bug in it ( yet to go under microscope ) and a rice based desert !! Poor choice of films . No service between meals unless you went and asked for

Pros: 8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones

Cons: la amabilidad del personal a bordo

Pros: nothing

Cons: everything starting from delayed flight to communications

Cons: The did can be better

Pros: Nothing

Cons: Service, acknowledgement of the mistakes and efforts to improve on it. No information was provided for the schedule change. The seats were not functional, the entertainment center did not work.

Cons: Your travel agent is the worst ever. Never replies to emails and messages sent. Very disappointed and will never book again with your company

Pros: Boarding was quick and easy, wasn't a rush. Lots of empty seats.

Cons: Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead.

Pros: leg space

Cons: entertainment system, punctuality of flight

Cons: Entertainment didn’t work, seat was broken

Cons: The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day.

Pros: Nothing

Cons: At least airline can do is communicate or call when flights are changed so drastically including flight no, arrival airport that their own staff took 25 min .... yup that long to understand and then advise me at the time of check in. Reached airport 7pm local time for 9:40pm, flight departed 3AM

Cons: The crew certailny could be more cheeful Perhaps they just were tired. The food was terrible despite the airline from nation of exqisite cuisine. The enternainment screens did not respond or work even with the remote. There should be better maintainance.

Pros: It was a new flight so everything was neat and clean.

Cons: The all male crew was rude like hell and were chewing gums the whole time. The landing was super pathetic I for a sec thought the flights gonna crash

Pros: The seat could have been bit more spacious. The ground staff at New York were not cooperative.

Cons: In flight crew needs to learn some manner not all but few crews were rude.

Pros: Crew was courteous and service was good.

Cons: Flight was 5 hours longer than anticipated due to Pakistan closing their air space. Communication of this from airline was poor. Older plane -- entertainment system not working well.

Pros: Food and service was good

Cons: Entertainment must be improved besides seat and washroom upkeep

Cons: Audio system is so bad it’s long journey and no entertainment

Pros: Non stop

Cons: Food is worst quality

Cons: Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight.

Pros: Passengers were so cool. I mean indian passengers were so warm and cool

Cons: Entertainment was old and broken. Could have been updated to latest.

Cons: The flight was overbooked. I paid extra for a window seat but someone else was also booked in that seat, so I was forced to move to an aisle seat in the middle. I will be asking for a refund for the upgrade. Not only was I denied the window seat, but the seat I was moved to had a broken screen.

Pros: I did not like anything about the flight. I will never pick air India again!!!

Cons: The people working at the counter were very rude. The plane kept delaying. My flight got delayed til 530pm and I got the notification at 618pm. The plane was suppose to take off at 230pm and didn’t take off til 834pm. I missed my connecting flight. There was no accommodation for the people flying.

Cons: If it’s on time!!!

Cons: My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold

Pros: Nothing

Cons: Everything

Cons: Had booked wheelchair for my parents. The wheelchair staff left them in mid way on both sides. They were made to wait for almost 30 Min plus before we made a formal complaint and he came back. This is worst ever service.

Pros: Flight was cancelled

Cons: Flight was canceled

Pros: Crew was ok , seat was ok Thank you

Cons: Newark airport flight was delay about 45minutes. Also did not get luggage ( all three bags) Thanks

Pros: Crew was ok , seat was ok. Thank you

Cons: Newark airport about 45 minutes delayed, we did not receive our luggage ( all three bags) Thanks

Cons: Flight was delayed. The inside of the cabin is not kept up.

Cons: I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa