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Pros: Great seat comfort.

Pros: Service was good. Plane was on time with no issues.

Cons: Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily.

Pros: Plane was brand new with modern technology

London to New York

Pros: The crew was friendly and attentive, and boarding was generally orderly.

Cons: The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat.

Pros: The schedule of the flight. Good legroom compared to other international airlines. Better elbow space.

Cons: 1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts.