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Cons: Terrible landing

Cons: Crew was rude and made everything seem like a chore.

Pros: The selection of movies was great.

Cons: The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job.

Flight was 3 hrs delayed

Pros: Cabin service was decent

Cons: Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time.

Delayed Delayed Delayed

Pros: Comfort

Cons: WiFi never connects food

Cons: Old plane