Traveller reviews
Overall rating
6.1
Good
Based on 3,782 reviews
Boarding
6.4
Comfort
6.3
Crew
7.3
Entertainment
6.0
Food
5.9
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
British Airways information
| IATA code | BA |
|---|---|
| Routes | 372 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 180 |
| Top airport | London Heathrow |
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London
Direct from ₹ 68,481
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1 stop from ₹ 74,320
British Airways traveller reviews
Pros
"Our flight attendant was awesome."
(in 816 reviews)
"Information easily available staff friendly."
(in 1072 reviews)
""Crew was friendly, food was good.""
(in 461 reviews)
Cons
"I badly needed more leg room."
(in 109 reviews)
"Seats in premium economy not comfortable."
(in 125 reviews)
"The flight crew seemed overworked."
(in 1276 reviews)
Recent reviews
Traveller rating
861
273
204
626
38
Find reviews that mention:
crew was great
seats were comfortable
flight attendants
food was good
good flight
great service
missed my flight
short flight
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8.0
British Airways is consistently fine, in terms of the on-flight service. Heathrow Terminal 5 can be difficult, though that is probably not BA's fault. On the other hand, British Airways' service has routinely been difficult for me the past few years. Indeed, it is a reason why I am considering changing carriers.
Reviewed Nov 2023review from
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2.0
I think the casual disregard for booking a seat for my child was pretty awful. Terrible airline, terrible attitude.
Reviewed Nov 2023review from
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8.0
Less Layovers needed for connecting flights. 12 hours 40 minutes layover in London was too long, it adds to the fatigue in longer flights.
Reviewed Nov 2023review from
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10.0
Great 👍
Reviewed Nov 2023review from
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8.0
No priority boarding - all passengers used the business class lane
Reviewed Nov 2023review from
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10.0
I was happy with the service
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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8.0
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
Reviewed Nov 2023review from
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2.0
2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!
Reviewed Nov 2023review from
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10.0
Club world is definitely worth the money! Great service, very comfortable cabin
Reviewed Nov 2023review from
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10.0
I hope to fly with British Airways again in 2024. Staff professional and caring. Great variety of food and better than home-cooked. Plenty of beverages and meal portions generous. Thankful for the schooling, training, expertise of pilots and mechanics, making safe and enjoyable flights to anywhere in the world. Pass on thanks to baggage handlers, those directing flight arrivals to terminals, housekeeping and more.... All positions important that make traveling a joy. Thank you British Airways.
Reviewed Nov 2023review from
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6.0
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
Reviewed Nov 2023review from
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6.0
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
Reviewed Nov 2023review from
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10.0
Older plane, first choice of meal ran out, otherwise ok
Reviewed Nov 2023review from
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2.0
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
Reviewed Nov 2023review from
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2.0
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
Reviewed Nov 2023review from
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8.0
Really enjoyed the flight , good food . Staff very polite. Had difficulty with the TV
Reviewed Nov 2023review from
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8.0
Very nice staff.
Reviewed Nov 2023review from
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10.0
Everything, especially internet quality.
Reviewed Nov 2023review from
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8.0
Have more options for food so folks can select what to eat. Entertainment was not great. I think that's one area they can greatly improve one. Update the movies and choices for entertainment. The crew was professional and very responsive and offered great service. Good job
Reviewed Nov 2023review from
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10.0
Have more options for food so folks can select what to eat. Entertainment was not great. I think that's one area they can greatly improve one. Update the movies and choices for entertainment. The crew on the Dallas to London was professional and very responsive and offered great service. Good job American airlines!
Reviewed Nov 2023review from
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8.0
Inflight service could have been better. Overall experience was okay
Reviewed Nov 2023review from
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10.0
Excellent
Reviewed Nov 2023review from
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2.0
Taking off 90 minutes late and no apology, or or explanation any compensation very poor.
Reviewed Nov 2023review from
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10.0
It would be better if coffee would be free and be a little bit stronger .
Reviewed Nov 2023review from
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2.0
Freezing temperature because sensor broken.
Reviewed Nov 2023review from
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4.0
It was an economy seat disguised as a business class seat because they left the middle seat empty. It is false advertising. I paid for a business class seat to be comfortable and I wasn’t. Also, 1 of my checked bags was destroy and placed in a plastic bag so now I have to go buy a new suitcase.
Reviewed Nov 2023review from
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6.0
The staff were very friendly and helpful. The seat configuration was as awful which meant no one had any privacy. The food was very good.
Reviewed Nov 2023review from
British Airways FAQs
What is British Airways' carry-on size allowance?
On board British Airways flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the British Airways assistance team will most likely ask you to pay extra for checked luggage.
Where does British Airways fly to?
British Airways offers direct flights to 177 cities in 74 different countries. Edinburgh, London, and Glasgow are the most popular cities covered by British Airways.
What is British Airways’ primary hub?
British Airways concentrates most of its flight operations in London.
How does KAYAK find such low prices on British Airways flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including British Airways.
Flight status
British Airways route map
Top flight routes
Top airports served by British Airways
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Geneva Geneve-Cointrin Airport (GVA)
- Edinburgh Turnhouse Airport (EDI)
- Glasgow Intl Airport (GLA)
- New York John F Kennedy Intl Airport (JFK)
- Amsterdam Schiphol Airport (AMS)
- Barcelona-El Prat Airport (BCN)
- Manchester Airport (MAN)
- Paris Charles de Gaulle Airport (CDG)
- Dublin Airport (DUB)
- Berlin Brandenburg Airport (BER)
- Kastrup Copenhagen Airport (CPH)
- Nice Côte d'Azur Airport (NCE)
- Zurich Airport (ZRH)
British Airways contact information
- BA IATA code
- 1860 180 3592 Call
- britishairways.com Visit
Overview of British Airways
When you are flying British Airways with a small child, your little one will be provided with a free Skyflyers activity pack that includes items such as an activity book and crayons. Additionally, amenities such as child seats and carry cots can be provided on all flights for no extra cost. Children’s meals and baby food are also available and will be provided before adult meals.
British Airways offers four different classes in order to ensure that all of your travel needs and preferences can be met. Economy is convenient for anyone that wants to travel as affordably as possible, while Premium Economy is a more private option that is in a spacious cabin. Business will give you access to flat beds, free drinks and meals, and lounge access, whereas First will provide you with your own personal suite.
This airline is known for having close partnerships with many different airlines both within Europe and across the Atlantic, including Alaska Airlines, American Airlines, and Loganair. The company also codeshares with other additional airlines, with some examples being Cathay Pacific, Vueling, and Japan Airlines.
Known for using over 15 different types of aircrafts, British Airways operates a large fleet that is composed of upwards of 275 planes. The Airbus A320-200 is the most commonly used aircraft as it can fit around 177 passengers and is a convenient choice for middle-range trips, while the Airbus A380-800 is the plane that fits the most passengers, with the maximum being just over 460, making it ideal for long haul international flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.