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An absolute disaster.

Pros: I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!

Felt like a relic

Pros: Food was good and staff did the best they could.

Cons: Onboard entertainment needs a massive upgrade - Its like poke screen for every action. Boarding and check-in took an eternity Cramped seats No charging ports No Wi-Fi

Average

Pros: On Time

Cons: Seat Spacing Boarding and check-in was unnecessarily long

Unusually bad flight from BA

Pros: Flight crew was friendly and helpful.

Cons: This was my worst flight experience in a long time...an anomaly from other recent BA flights. I was unable to sleep on the flight because it was so crowded. I ordered a lactose-free meal that was unbelievably horrible and from which I'm pretty sure I contracted a food-borne bug that kept me ill (as in sleeping up to 15 hours a day and running for the toilet) for a week after the flight.

Cons: Having to pay for a cup of tea!

Cons: Had to pay even for water. Seats very small.