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The seats were very uncomfortable; the pitch was very bad. The arm rests did not raise fully. Food was mediocre and not hot. Breakfast sandwiches were inedible, cold and dry. Thanks

The armrests did not lift up fully. No power outlets, seats very tight and narrow

We bought economy tickets, still over $900 each. As a customer you aren’t treated very well by a few of the AA staff. My wife and I were unable to sit together. We weren’t able to load connecting tickets to either of our phones. We then had to go to a AA desk to get them and then get back in line to connect. We’ve had some good experiences with AA in the past. This was not one of them.

Flight was late boarding was slow.

Gate agent was rude, insulting and disrespectful.

More snacks on the plane would be nice...

Plane was 1 hour late - there was no way we would make our connection but we didn’t get rebooked. Flight arrived at the same time as 3+ other international arrivals. Immigration/customs was an absolute mess. Bags came out at the very end, even though we had a very tight connection (which we missed). I had global entry so was allowed to skip the lines but ended up waiting 45 minutes for my bag, so GE was useless. The only redeeming factor was the fact that we were rebooked on a different airline with a different itinerary confirmation. Basic economy is bullshit and paying extra for the possibility of making changes to the res is a horrible horrible idea. I will never fly with American Airlines ever again, nor will I ever book with Chatdeal. Ah yes and my outbound flights were both delayed - the first in was delayed 2 hours and the second one was delayed 7.5 hours, both due to maintenance problems. Fix your planes before they’re scheduled to fly, people. This has been the worst travel experience I have ever had, truly.

Not pleased with the staff allowing their friend to save seats that nobody used except their friend to lay down using all three seats. Also, food was served and three hours later they give the same meal to another passenger that turned on her light and kept the 25 people around her awake!

Oversold flight, denied boarding at the gate. 3 hours to rebook, no compensation or communication from AA. Worst customer service staff and rudest employees I’ve ever dealt with in Athens airport for AA. Rebooked to new itinerary which was incomplete! Arrived in heathrow where AA staff were not informed of issues in Athens and did not book hotel as promised. Abysmal experience. AA should be ashamed.

The boarding process was appalling we were left standing around for over an hour whilst the staff at the gate were dealing with a problem but there was no communication to say what was wrong, very frustrating. Flight also arrived 2hrs 10mins late for a 2hrs 20min flight.

Our scheduled flight from LHR to EDI was originally cancelled without us being notified. We didn't find out until we inquired at a customer service desk because we couldn't check in online. We were immediately rebooked, which was kind, but our luggage never got re-tagged and put on the flight, which meant that we were without our luggage for 3 days.

Boarding was significantly delayed. Seat assignments going and returning were the worst on the plane. Food options, choices, were not available by the time the meal cart got back to our row. We were treated like second class citizens. Unacceptable. And this happened not only with one meal, but with two on the return trip.

Turbulence to much, the multimedia at my seat doen nt work the audio, the crew was rud.

We had confirmed flight, but my partner was put on standby, leaving us uncomfortable and worried that we wouldn't get on the flight. It was a most unpleasant experience, until at the last minute, he got a seat. The final small meal, which was served very late and was described as pizza, was inedible. I heard numerous passengers remarking about this choice.