Guest reviews
Overall rating
6.2
Good
Based on 528 reviews
Overall
6.5
Boarding
6.6
Comfort
6.2
Crew
7.0
Entertainment
5.2
Food
5.8
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0
Pros: The cabin crews were friendly and helpful.
Cons: Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.
review from
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5.3
Cons: The flight was delayed today for half an hour
review from
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8.3
Great budget airline
Pros: The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...
Cons: Too hot - needed cooler air
review from
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6.0
Pros: Upfront notification of delays
Cons: Delayed flight time, not much entertainment in flight
review from
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2.0
Cons: Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline.
review from
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7.0
Worst Plaza Premium Lounge experience in Kota Kinabalu
Cons: No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!
review from
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6.0
Pros: very affordable fare
Cons: No beverage even water. Bring your own water
review from
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2.0
Cons: Late. As always.
review from
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2.0
Cons: Staff.
review from
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2.0
Bad service
Cons: Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow.
review from
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2.0
Cons: No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have
review from
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2.0
Baggage fees
Pros: Nothing
Cons: No communication of baggage fees - desperate service
review from
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8.3
Great budget airline
Pros: The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...
Cons: Too hot - needed cooler air
review from
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7.0
Worst Plaza Premium Lounge experience in Kota Kinabalu
Cons: No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!
review from
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5.0
Pros: The cabin crews were friendly and helpful.
Cons: Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.
review from
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5.3
Cons: The flight was delayed today for half an hour
review from
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6.0
Pros: Upfront notification of delays
Cons: Delayed flight time, not much entertainment in flight
review from
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2.0
Cons: Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline.
review from
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6.0
Pros: very affordable fare
Cons: No beverage even water. Bring your own water
review from
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2.0
Cons: Late. As always.
review from
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2.0
Cons: Staff.
review from
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2.0
Bad service
Cons: Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow.
review from
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2.0
Cons: No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have
review from
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2.0
Baggage fees
Pros: Nothing
Cons: No communication of baggage fees - desperate service
review from
Flight status
AirAsia route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
6017
Alor Setar
AOR
Kuala Lumpur
KUL
6494
Kota Kinabalu
BKI
Sandakan
SDK
6264
Kota Kinabalu
BKI
Tawau
TWU
6055
Bintulu
BTU
Kuching
KCH
273
Bandar Seri Begawan
BWN
Kuala Lumpur
KUL
855
Chiang Mai
CNX
Kuala Lumpur
KUL
36
Kochi
COK
Kuala Lumpur
KUL
891
Bangkok
DMK
Kuala Lumpur
KUL
68
Hyderabad
HYD
Kuala Lumpur
KUL
347
Yogyakarta
JOG
Kuala Lumpur
KUL
869
Krabi
KBV
Kuala Lumpur
KUL
6054
Kuching
KCH
Bintulu
BTU
5233
Kuching
KCH
Kuala Lumpur
KUL
5433
Kuching
KCH
George Town
PEN
1028
Kuching
KCH
Pontianak
PNK
6016
Kuala Lumpur
KUL
Alor Setar
AOR
5118
Kuala Lumpur
KUL
Kota Kinabalu
BKI
118
Kuala Lumpur
KUL
Guangzhou
CAN
854
Kuala Lumpur
KUL
Chiang Mai
CNX
6430
Kuala Lumpur
KUL
Kota Bharu
KBR
866
Kuala Lumpur
KUL
Krabi
KBV
5210
Kuala Lumpur
KUL
Kuching
KCH
308
Kuala Lumpur
KUL
Mataram
LOP
72
Kuala Lumpur
KUL
Male
MLE
5644
Kuala Lumpur
KUL
Miri
MYY
168
Kuala Lumpur
KUL
Nanning
NNG
403
Kuala Lumpur
KUL
Padang
PDG
6132
Kuala Lumpur
KUL
George Town
PEN
6220
Kuala Lumpur
KUL
Kuala Terengganu
TGG
23
Kuala Lumpur
KUL
Tiruchirappalli
TRZ
73
Male
MLE
Kuala Lumpur
KUL
5645
Miri
MYY
Kuala Lumpur
KUL
402
Padang
PDG
Kuala Lumpur
KUL
6137
George Town
PEN
Kuala Lumpur
KUL
1723
George Town
PEN
Singapore
SIN
1029
Pontianak
PNK
Kuching
KCH
543
Siem Reap
REP
Kuala Lumpur
KUL
505
Yangon
RGN
Kuala Lumpur
KUL
6221
Kuala Terengganu
TGG
Kuala Lumpur
KUL
28
Tiruchirappalli
TRZ
Kuala Lumpur
KUL
6265
Tawau
TWU
Kota Kinabalu
BKI
30
Bhubaneshwar
BBI
Kuala Lumpur
KUL
513
Hanoi
HAN
Kuala Lumpur
KUL
6454
Johor Bahru
JHB
Langkawi
LGK
5596
Johor Bahru
JHB
Tawau
TWU
6186
Kuching
KCH
Miri
MYY
173
Kaohsiung
KHH
Kuala Lumpur
KUL
265
Sihanoukville
KOS
Kuala Lumpur
KUL
31
Kuala Lumpur
KUL
Bhubaneshwar
BBI
512
Kuala Lumpur
KUL
Hanoi
HAN
172
Kuala Lumpur
KUL
Kaohsiung
KHH
264
Kuala Lumpur
KUL
Sihanoukville
KOS
142
Kuala Lumpur
KUL
Shantou
SWA
6455
Langkawi
LGK
Johor Bahru
JHB
143
Shantou
SWA
Kuala Lumpur
KUL
5597
Tawau
TWU
Johor Bahru
JHB
6044
Kuala Lumpur
KUL
Johor Bahru
JHB
540
Kuala Lumpur
KUL
Siem Reap
REP
126
Kuala Lumpur
KUL
Shenzhen
SZX
641
Da Nang
DAD
Kuala Lumpur
KUL
6162
Johor Bahru
JHB
Kuala Terengganu
TGG
640
Kuala Lumpur
KUL
Da Nang
DAD
357
Surakarta City
SOC
Kuala Lumpur
KUL
6163
Kuala Terengganu
TGG
Johor Bahru
JHB
1712
Langkawi
LGK
Shenzhen
SZX
177
Changsha
CSX
Kuala Lumpur
KUL
176
Kuala Lumpur
KUL
Changsha
CSX
83
Kuala Lumpur
KUL
Visakhapatnam
VTZ
82
Visakhapatnam
VTZ
Kuala Lumpur
KUL
5137
Kota Kinabalu
BKI
Kuala Lumpur
KUL
5878
Kuala Lumpur
KUL
Sibu
SBW
5879
Sibu
SBW
Kuala Lumpur
KUL
6309
Langkawi
LGK
Kuala Lumpur
KUL
417
Bandung
BDO
Kuala Lumpur
KUL
1574
Kota Kinabalu
BKI
Hangzhou
HGH
239
Kota Kinabalu
BKI
Hong Kong
HKG
6351
Kota Kinabalu
BKI
Kuching
KCH
5323
Kota Kinabalu
BKI
George Town
PEN
1791
Kota Kinabalu
BKI
Singapore
SIN
1520
Kota Kinabalu
BKI
Shenzhen
SZX
Top airports served by AirAsia
- Kuala Lumpur Intl Airport (KUL)
- Kota Kinabalu Airport (BKI)
- Kuching Airport (KCH)
- George Town Penang International Airport (PEN)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Singapore Changi Airport (SIN)
- Langkawi Airport (LGK)
- Miri Airport (MYY)
- Sibu Airport (SBW)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Tawau Airport (TWU)
- Bangkok Don Mueang Intl Airport (DMK)
- Ho Chi Minh City Airport (SGN)
- Hong Kong Intl Airport (HKG)
- Guangzhou Baiyun Airport (CAN)
- Kuala Terengganu Sultan Mahmood Airport (TGG)
- Sandakan Airport (SDK)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Bintulu Airport (BTU)
- Shenzhen Airport (SZX)
- Phuket City Airport (HKT)
- Medan Kuala Namu Intl Airport (KNO)
- Tiruchirappalli Civil Airport (TRZ)
- Alor Setar Airport (AOR)
- Krabi Airport (KBV)
- Denpasar (Bali) Bali Ngurah Rai Airport (DPS)
- Phnom Penh Pochentong Airport (PNH)
- Yangon Mingaladon Airport (RGN)
- Chennai Airport (MAA)
- Macau Airport (MFM)
- Padang Tabing Airport (PDG)
- Bandar Seri Begawan Brunei International Airport (BWN)
- Chiang Mai Airport (CNX)
- Mataram Lombok International Airport (LOP)
- Kochi Airport (COK)
- Yogyakarta Adisutjipto Airport (JOG)
- Colombo Bandaranaike International Airport (CMB)
- Siem Reap Airport (REP)
- Pontianak Supadio Airport (PNK)
- Hanoi Noibai Airport (HAN)
- Da Nang Airport (DAD)
- Pekanbaru Simpang Tiga Airport (PKU)
- Banda Aceh Blang Bintang Airport (BTJ)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Palembang Mahmud Badaruddin Ii Airport (PLM)
- Kunming Changshui Airport (KMG)
- Nanning Airport (NNG)
- Bandung Husein Sastranegara Airport (BDO)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Dhaka Zia International Airport (DAC)
- Surabaya Juanda Airport (SUB)
- Male Airport (MLE)
- Hangzhou Airport (HGH)
- Manila Ninoy Aquino Intl Airport (MNL)
- Kolkata Netaji S. Chandra Airport (CCU)
- Shantou Airport (SWA)
- Semarang Achmad Yani Airport (SRG)
- Wuhan Airport (WUH)
- Changsha Huanghua International Airport (CSX)
- Kaohsiung Airport (KHH)
- Labuan Airport (LBU)
- Cam Ranh Airport (CXR)
- Bhubaneswar Airport (BBI)
- Sihanoukville Airport (KOS)
- Kalibo Airport (KLO)
- Guilin Airport (KWL)
- Bangalore Bengaluru Intl Airport (BLR)
- Luang Prabang Airport (LPQ)
- Surat Thani Airport (URT)
- Ban Chang Utapao Rayong Pattaya Airport (UTP)
- Ujung Pandang Hasanudin Airport (UPG)
- Surakarta City Adi Sumarmo Airport (SOC)
- Vishakhapatnam Airport (VTZ)
- Vientiane Wattay Airport (VTE)
- Davao City Francisco Bangoy Airport (DVO)
AirAsia contact information
- AK IATA code
- 1860 500 8000 Call
- airasia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.