IATA code | AK |
---|---|
Routes | 238 |
Top route | Kuala Lumpur Intl to George Town Penang International |
Airports served | 74 |
Top airport | Kuala Lumpur Intl |
Pros: correct priority of boarding respected
luggage handling very fast
Cons: quality of food
Pros: Got an aisle seat and boarding was quick.
Cons: Too long of a flight for no WiFi and no water.
Simple short haul
Pros: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
Cons: Had to ask someone in terminal about getting our connecting flight
Cons: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.
Cons: Very great crew, thank you AirAsia
Good for short flight
Pros: The new seats are good. I didn't get any back pain.
Cons: Not much.
Cons: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.
Cons: I didn’t have any food so am unable to comment on this
Pros: Quick turnaround.
Cons: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.
pay for everything on board
Cons: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline.
the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.
Pros: quick boarding, flight duration and scheduled arrival
Attracting fares since it’s a budget airline.
Cons: The seats didn’t even have a recliner.
New Recipe
Pros: I tried their new selection of meals- butter chicken with rice. It was really good actually
Cons: As usual, I don’t really like the non-reclining seats on Airasia flights
Pros: Good service, nice nasi lemak
Cons: None
Cons: 3 hours flight delay
AirAsia is not the future
Pros: Cheap
Cons: Uncomfortable
Won't give you a blanket or cup of eatery without making you pay
Delayed
Pros: On time boarding.
Crew was helpful with duty free shopping.
Cons: Could not connect to Rokki WiFi.
Huge rip of on checked baggagd
Cons: I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off.
Cons: no food. maybe ok for this price.
boarding: why i had to checkin twive while using 1 carrier?
that was mentioned on the ticket, but I oversaw that when was ordering ticket on website
Over 3 hours late
Pros: Very understanding and helpful flight crew
Cons: Such a poor on time record
Cons: Baggage problems in transit
USELESS FLIGHT "PLEASE DON'T LIST IT"
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
MISSED ALL FLIGHTS
everything is just wrong
Cons: Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake!
20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10.
not to mention that flight was delayed by a good 1 hour!
Very slow checking in
Pros: Staff were very helpful and friendly. Even let me off some money for a drink
Cons: Checking in took way longer than needed
Cons: Delayed flight
Delayed Delayed Delayed
Pros: Delayed 2 time
Cons: Everything
Sold 570 MYR Marshall 111 box
Pros: Food
Cons: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND
Too bare bones
Pros: We arrived safe
Cons: Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none
Yuck
Pros: Nothing. We arrived safe
Cons: First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats.
Nice flight
Pros: Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00.
Nice flight but make sure you purchase ample baggage when booking your flight.
Great!
Pros: Cabin crew was nice and professional.
Cons: Seats are a bit cramped up.
Pros: Smooth
Cons: A little cramped up seats
Cons: The flight can’t even provide a plastic bag for me to pack my pre order meal.
Value for money
Pros: The price is very affordable and flight was very good in take off and landing.
Cons: Seats was very tight and uncomfortable!!!
Pros: Flight was v smooth
AirAsia
Pros: I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar.
Cons: I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight.
Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet.
Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck
Weak maintenance
Pros: cheapness
Cons: weak maintenance and everything is chargeable including water
Good airport
Pros: Inexpensive flight, attentive crew
Decent flight no issues
Cons: Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low.
airasia
Pros: very on time
Cons: chair abit small
Pros: The efficiency and professionalism of the crew.
Cons: Nothing to dislike.
Pros: Price
Cons: No room for legs
Flight was delayed without any information at the gate
My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.
need to pay to be with my wife
Pros: On time
Cons: I was separate with my wife even if similar seats were available. To be with her, i had to pay.
Cons: Immigration offload for no reason then asked to rebook ..
Cons: Notification of delayed flight wrong.
Saving time or cutting corners?
Cons: Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!
Cons: Lazy crew
Delays still the same
Pros: Overall
Cons: Delays, and not entertainment
Seats
Pros: Old and worn out
Cons: Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only.
Pros: Quick
Cons: No food or drinks. But that was expected as we didn’t pay for it
Maria
Pros: The customer service representatives were very cordial
Cons: My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time.
Cons: Food
Friendly, convenient travel but beware hidden fees
Pros: Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine.
Cons: Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive.
Flight from KK Sabah to KLIA2
Pros: Pleasant counter service at the terminal.
Cons: Half hour late
AirAsia again
Pros: Fares. Schedules. Destinations. More than you might expect for a low cost airline.
Cons: I got what I paid for.
Delayed
Pros: Nope
Cons: Flight delayed 2hrs
Great service
Pros: Everything is good
Flight were delayed, only informed me when I was in the airport
Pros: Nothing I like
Cons: Flight delayed, landed at 2.00am+
Cons: Always delay!!!!
Pros: Delayed in departures for 30 mins but arrived only by 5 mins late
Cons: In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture
Loss bag
Pros: Where is my bag. Please find my bag because many thing inside it.
Cons: Fail tu makesure customer bag arrival safely
Pros: correct priority of boarding respected
luggage handling very fast
Cons: quality of food
Cons: Very great crew, thank you AirAsia
Pros: Good service, nice nasi lemak
Cons: None
Nice flight
Pros: Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00.
Nice flight but make sure you purchase ample baggage when booking your flight.
Great!
Pros: Cabin crew was nice and professional.
Cons: Seats are a bit cramped up.
Pros: Smooth
Cons: A little cramped up seats
Pros: Flight was v smooth
Good airport
Pros: Inexpensive flight, attentive crew
Decent flight no issues
Cons: Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low.
Great service
Pros: Everything is good
Good for short flight
Pros: The new seats are good. I didn't get any back pain.
Cons: Not much.
Cons: I didn’t have any food so am unable to comment on this
Pros: quick boarding, flight duration and scheduled arrival
Attracting fares since it’s a budget airline.
Cons: The seats didn’t even have a recliner.
New Recipe
Pros: I tried their new selection of meals- butter chicken with rice. It was really good actually
Cons: As usual, I don’t really like the non-reclining seats on Airasia flights
Very slow checking in
Pros: Staff were very helpful and friendly. Even let me off some money for a drink
Cons: Checking in took way longer than needed
Value for money
Pros: The price is very affordable and flight was very good in take off and landing.
Cons: Seats was very tight and uncomfortable!!!
airasia
Pros: very on time
Cons: chair abit small
Pros: The efficiency and professionalism of the crew.
Cons: Nothing to dislike.
Delays still the same
Pros: Overall
Cons: Delays, and not entertainment
Cons: Food
Friendly, convenient travel but beware hidden fees
Pros: Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine.
Cons: Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive.
Flight from KK Sabah to KLIA2
Pros: Pleasant counter service at the terminal.
Cons: Half hour late
AirAsia again
Pros: Fares. Schedules. Destinations. More than you might expect for a low cost airline.
Cons: I got what I paid for.
Pros: Got an aisle seat and boarding was quick.
Cons: Too long of a flight for no WiFi and no water.
Simple short haul
Pros: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
Cons: Had to ask someone in terminal about getting our connecting flight
Cons: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.
Cons: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.
Pros: Quick turnaround.
Cons: The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.
pay for everything on board
Cons: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline.
the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.
Cons: 3 hours flight delay
AirAsia is not the future
Pros: Cheap
Cons: Uncomfortable
Won't give you a blanket or cup of eatery without making you pay
Delayed
Pros: On time boarding.
Crew was helpful with duty free shopping.
Cons: Could not connect to Rokki WiFi.
Huge rip of on checked baggagd
Cons: I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off.
Cons: no food. maybe ok for this price.
boarding: why i had to checkin twive while using 1 carrier?
that was mentioned on the ticket, but I oversaw that when was ordering ticket on website
Over 3 hours late
Pros: Very understanding and helpful flight crew
Cons: Such a poor on time record
Cons: Baggage problems in transit
USELESS FLIGHT "PLEASE DON'T LIST IT"
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
MISSED ALL FLIGHTS
everything is just wrong
Cons: Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake!
20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10.
not to mention that flight was delayed by a good 1 hour!
Cons: Delayed flight
Delayed Delayed Delayed
Pros: Delayed 2 time
Cons: Everything
Sold 570 MYR Marshall 111 box
Pros: Food
Cons: I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND
Too bare bones
Pros: We arrived safe
Cons: Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none
Yuck
Pros: Nothing. We arrived safe
Cons: First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats.
Cons: The flight can’t even provide a plastic bag for me to pack my pre order meal.
AirAsia
Pros: I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar.
Cons: I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight.
Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet.
Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck
Weak maintenance
Pros: cheapness
Cons: weak maintenance and everything is chargeable including water
Pros: Price
Cons: No room for legs
Flight was delayed without any information at the gate
My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.
need to pay to be with my wife
Pros: On time
Cons: I was separate with my wife even if similar seats were available. To be with her, i had to pay.
Cons: Immigration offload for no reason then asked to rebook ..
Cons: Notification of delayed flight wrong.
Saving time or cutting corners?
Cons: Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!
Cons: Lazy crew
Seats
Pros: Old and worn out
Cons: Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only.
Pros: Quick
Cons: No food or drinks. But that was expected as we didn’t pay for it
Maria
Pros: The customer service representatives were very cordial
Cons: My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time.
Delayed
Pros: Nope
Cons: Flight delayed 2hrs
Flight were delayed, only informed me when I was in the airport
Pros: Nothing I like
Cons: Flight delayed, landed at 2.00am+
Cons: Always delay!!!!
Pros: Delayed in departures for 30 mins but arrived only by 5 mins late
Cons: In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture
Loss bag
Pros: Where is my bag. Please find my bag because many thing inside it.
Cons: Fail tu makesure customer bag arrival safely