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Plane and Equipment is old

Pros: The crew is friendly and helpful

Cons: Equipment rather poor, screen isn't very clear, hard to read subtitles.

Service nice. Plane was old

Cons: Old plane. Old in flight entertainment.

Old Aircraft AC works only when its up in the air

Pros: Crew is big on service and being true professionals. Always smiling and being attentive

Cons: AC works when wheels are up and engines kick in. So its stuffy whilst on the ground

Old, poor quality aircraft for a premium price

Pros: The staff were helpful, once I had complained enough.

Cons: Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price.

unfair airline

Pros: Reasonable price

Cons: Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent).