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When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Good service

Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines.

Good space, good food, good entertainment!

Treatment of the Crew

Small airplane, food there is no entertainment .

The crew very professional and nice

Having to wait over 1 hour for my luggage also at checking in long lines and very slow should open more counters th

I feel good to travel with Saudi airlines, the departure and arrival is on time onboard the facilities provided is good, the crew is good

The food was ok. They have prayer room onboard so Muslims can pray on time and direction to Kaaba.

The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. There were a lot of noise and babies crying in the plane and the stewardess just left us and didn't want to serve me even a cup of water. And they also come late. The entertainment screen was always lagging and ads are everywhere. Leg space was very small and I can not relax or sleep in a long haul flight.

Bad service..missed connection..Missed our connection..

Food & entertainment

Babies crying the entire trip. There should be a special place for families with three young children under the age of 4.

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

Food was delicious!

Good space, good food, good entertainment!

flat beds, extensive menu and great service

Nothing. Acted like it was their first week as an airline.

Priority service was not. Forgot to get wheelchair ordered, so we were late from lounge to gate. Priority not... last to be off at destination. No jetways either at Shanghai or LAX. Got bussed from what seemed 30 miles away. Meals were not as ordered. Bottom line-when you pay triple for business class service, you should get it!

Flight was cheap, on time, and uneventful. Entertainment options were decent.

Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately.

Food

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

Everything

crew were nice and attentive

Food was pretty bland Not very many films in english

The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight.

Very friendly crew & modern aircraft

I reserved a window seat on this site but was given a middle row instead when I checked in.

Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail.

Food was very poor.

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Flight was cheap, on time, and uneventful. Entertainment options were decent.

Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Good space, good food, good entertainment!

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

flat beds, extensive menu and great service

Good space, good food, good entertainment!

Good service

Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Excellent - Arrived half hour ahead.

* We were not able to check-in and change the seat on line in advance.

Crews and stff were very helpful and accommodating.

Just the long distance and long flight, but until they can "beam us up" there is no getting around that.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Flight was cheap, on time, and uneventful. Entertainment options were decent.

Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately.

Good service

Each flight there was cigarette smoke that would occasionally come through the ventilation as if some of the crew was smoking or someone in the bathroom was smoking, but I have not experienced this with other airlines.

Good space, good food, good entertainment!

The crew treated well on airplane

The employee treated the board very badly in (jeda -ksa) his name ali algamdi. Flight time has changed twice. 3 bags were lost. The package is not shipped to the last transit station

Nothing

The flight delayed more than 2 hrs which is lead to miss the next flight.

The crew very professional and nice

Having to wait over 1 hour for my luggage also at checking in long lines and very slow should open more counters th

Treatment of the Crew

Small airplane, food there is no entertainment .

They broke my luggage, and refuse to pay.

Bad service..missed connection..Missed our connection..

The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all.

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Flight was cheap, on time, and uneventful. Entertainment options were decent.

Both our outbound and inbound flights were rescheduled, causing us to lose 2 full days of our 12-day vacation. Because we booked through vayama, we couldn't manage the booking on the CEAIR website or take advantage of the free layover hotel. My partner and I were seated separately.

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

food was disgusting

They broke my luggage, and refuse to pay.

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo