Please have the artiste showcase of classic international movies. Please have better food. There was no dessert or yogurt in my Ind Veg meal.
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Cons: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
i bought a biz class fare but a few days before vistara always changes my biz class flight to economy .. happened to me 4 times .. seated could be wider .. boarding could be more organized .. crew did their best but not enough resources all in all very poor experience
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
Comfortable seats, service, food and responses of crews member was polite and way they were talking with customer was very professional.
They need to be more accommodative when folks have a connecting flight and that too under the same ownership.
I have been taken about 500 flights over the last 22 years or so and I would say that in terms of cleanliness and interior maintenance this particular plane was by far the poorest one I had. The upholstery and carpet was downright dirty and poor. Practically every single video system was nonfunctional. Practically every single food tray was bent and could not hold the food tray. On and on. Its a joke to even be asking feedback. Air Indi needs to be embarrassed to be putting out this level of service.
One of the On board crew misbehaved and services were poor
Flight was delayed in total one and half hours that was typical old Air India .. So avoid new Airindia with same old reputation. Make sure flights are in time .
plane is clean and well taken care of cabin crew
The Airlines is really professional and flights are almost on time in respect of departure and arrivals are concerned.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.
Liked the XL seat, but didn't like the check-in process at the Delhi Airport gate 5B. Though I had paid for the priority boarding, there was mad rush at the gate and allowed whoever with might pushed in. Then at the gate we were picked up for compulsory checkin the hand baggage as the flight was full. There were any with more than 2 bags and massive cabin baggage. But they didn't dare to stop them.. Overall a very badly managed check-in process.
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Me and my Partner were in seats 6A and 6B. (Which we paid a premium for). Unfortunately the person is seat 6C was large and because of his size my Partner was squashed to the point of discomfort and unable to sit properly. We requested to be moved to some empty seats and two hours into the flight the crew moved us. Perhaps it’s time airlines began checking passenger sizes to ensure they don’t encroach into fellow passengers seating space!
Connection flights are smooth, both flight takeoff arrive on time, that will be the best u can expect. Food no order, service no complain, entertainment not seen, cleanliness can be improve.
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.
Extra luggage after you purchase 1 is gonna jacked u up to 800sgd which is so up to the hook... you could buy 3 round trips ticket on that price.. im so disappointed.. im not gonna choose this airline anymore.. horrible experience...
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Cons: "A more approachable crew. The outlets did work for the USB connections."
Cons: "The runway lights at lucknow airport caused the plane to turnaround"
Pros: "Crew was ok , seat was ok Thank you"
Cons: "Newark airport flight was delay about 45minutes. Also did not get luggage ( all three bags) Thanks"
Pros: "Flight itself was okay."
Cons: "Flight was an hour late for a 1 hour 40 minute flight. Airport checkin was chaotic. Security was mislabeled leading to having to stand on multiple lines. Gate information was not available."
Pros: "Empty flight, could lounge in my row. On time departure and early arrival at JFK. Very good food."
Cons: "Older plane so entertainment system was quite clumsy/buggy"
Pros: "Seat space, boarding and comfort as expected good."
Cons: "food was poor quality with two carb based snakes and odd hr of full meal. Flight should make passenger ready for destination. Not sure offering only meal during 15 hr flight was 3-4 hrs before 7AM arrival was a good idea. Entertainment was not working on my seat on a 15 hr flight. The headphone jack was broken!!"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Cons: "No service. Boarding pass didn't work. At the check-in counter a tour group bribed the workers to skip the line."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."
Pros: "Direct flight saved travel time to Delhi"
Cons: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."