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Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.

The Britts are wonderful to fly with and the crew were very hospitable. Again, I really wish they had been able to retrieve my carryon bag from baggage claim before the flight so I could be in a less worrisome state of mind, but that's not on them. I completely understand. The window seats with the dimmable windows were very cool!

There was a delay for the San Francisco-London flight, but we were all informed via text and email. The staff was very friendly and nice and the food was good. I do recommend that the airline offer something without eggs or something vegan for the vegetarian meal option. A lot of Indians are lacto-vegetarian, while some could be allergic to eggs/dairy.

food options were terrible. for a 10-hour flight, there should be 2 decent meals. Also, flight attendants should come around with drinks more than just at the meals.

Smooth flight. The seats were comfortable but the reclining mechanism didn't work very well. My wife's seat required the flight attendant to push the seat forward while she pushed the button. The leg support didn't want to return to its home under the seat. I ordered the diabetic meal which was full of carbs. It was low in sugar but carbs turn into sugar so was it really diabetic? Overall the flight was pleasant, long but pleasant.

Crew were nice, food was good. Boarding was horrendous. We were driven around the airport in a bus forced to climb a long flight of very steep stairs with no adequate handrails to board the plane . In many many years of flying to the US I have never been required to do this . There was no assistance for those needing help getting up the stairs to the plane. A fellow passenger helped me. No idea how other elderly, physically limited passengers or those with young children managed . It was a full flight with crowds trying to get up the stairs. It was an accident waiting to happen.

Horrible, the plane is just old and junky...Filthy restroom, seat was as hard as rock. The food, mystery side dish, inedible..geez..just Horrible. Never flying BA again

We paid for Business Class seats, but system did not have us and they were not available.

the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.