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Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Pros: "Yes"

Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"

Cons: "Boarding by bus at Doha is lengthy and not very comfortable."

Cons: "Long trip"

Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"

Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"

Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."

Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."

Pros: "Nothing"

Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Pros: "Staff was courteous"
Cons: "My meal preference was not available."

Pros: "Attentive"
Cons: "Nothing it was great"

Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."

Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."

Cons: "All entertainment units were off."

Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"

Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."

Pros: "Great"
Cons: "Nothing."

Cons: "Na"

Pros: "Excellent flight , seats, food"

Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"

Pros: "Everything"
Cons: "nothing"

Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"

Cons: "Lack of internet access is not acceptable during long flights."

Pros: "Good food, good service and clean planes."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Cons: "Food is not fresh and seats are not comfortable. Very little leg room."

Pros: "Good service from cabin crew"
Cons: "Seat is quite small compared to other flight"

Cons: "No lie flat seats."

Cons: "no one came to help even after asking for assistance"

Cons: "My seat is changed without my approval.thats disgusting"

Pros: "/Comfort"
Cons: "price"

Pros: "First flight was okay"
Cons: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"

Pros: "Staff courtesy."

Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"

Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."

Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"

Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."

Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."

Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."

Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"

Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."

Pros: "ok"
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."

Cons: "Expect more then OK from Qatar."

Pros: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Cons: "Everything went smoothly, I had no bad experience with this flight.."

Cons: "No internet"

Pros: "the crew were very helpful providing all information I need it"

Cons: "Old plane with no video screens or room. Boo!"

Cons: "Being given seats at the gate. I like to choose my seat."

Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"

Pros: "Crew"

Cons: "Great"

Cons: "Couldn't have been better"

Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"

Pros: "Good seating, great food, good service."

Pros: "Comfortable"
Cons: "The crew"

Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."

Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."

Pros: "great trip and crew"

Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"

Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."

Pros: "Nothing"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"

Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."

Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"

Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."

Pros: "They tried."

Cons: "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"

Pros: "Nothing"
Cons: "My flight was delayed and after that they even lost my bags."

Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"

Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "NOTHING"

Cons: "Delta"

Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."

Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"

Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."

Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"

Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."

Pros: "The almonds and Fresca"

Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."

Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"

Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."

Pros: "I will know more on my flight back to my destination!"

Pros: "Decent food . On time arrival !"
Cons: "It was fine"

Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."

Cons: "I was sitting in the middle seat between two very big (fat) people and it was uncomfortable."

Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"

Pros: "Great service and gate facilities were the best anywhere"

Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."

Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"

Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."

Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."

Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."

Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."

Pros: "in-flight experience was great delta comfort seats crew was wonderful"
Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."

Pros: "Crew was great"
Cons: "Flight left late; and we were the first Flight fromTallahassee. I missed the morning convention meetings."

Cons: "The seats were very cramped. The seat was too small for an international flight."

Pros: "Big aircraft made it a smooth flight"

Pros: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Cons: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."

Cons: "Seats not comfortable for long haul, better care"

Pros: "Attention and comfort"

Cons: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."

Cons: "Flight delays were unimaginable"

Cons: "Better time management."

Pros: "Good food and crew"
Cons: "Free WiFi"

Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"

Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"

Pros: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."

Pros: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Cons: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"

Pros: "Every thing is excillent"

Pros: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Cons: "Food has to be better"

Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."

Pros: "Good crew unlike previous experience few months ago."
Cons: "Food"

Pros: "Crew members were friendly."
Cons: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."

Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Pros: "Treated with kindness and courtesy by ground and cabin staff."

Pros: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Cons: "Keep all babies in one section of the aircraft"

Pros: "Staff were efficient and friendly, constantly offering juice and water."
Cons: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"

Pros: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Cons: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"

Cons: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."

Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"

Pros: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Cons: "Almost nothing"

Pros: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Cons: "See above."

Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"

Cons: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."

Pros: "Aircraft"
Cons: "Food"

Pros: "I like on time departure, fast boarding and fast disembarkation."
Cons: "Flight attendants passed only one time with water!"

Cons: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."

Pros: "Movie choices"
Cons: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"

Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"

Pros: "Courteous service."
Cons: "Food is bland, unimaginative and below par. No english news papers."

Cons: "Flight was an hour and a half late!"

Pros: "The airlines gives the best flights possible."

Pros: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Cons: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."

Pros: "Great services and very good food."

Pros: "Food snacks were awful."

Pros: "Very polite and helpful staff"
Cons: "Food could be better"

Pros: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."

Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Cons: "Everything was good"

Cons: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"

Pros: "On time."
Cons: "changing seat assignment"

Pros: "Good service."

Cons: "Leg space is tight"

Cons: "coach seating sold as biz class"

Pros: "Checkin was timely and the agent helpful!"
Cons: "The immigration line was way too long in New Delhi."

Pros: "The airbus seating was comfortable. It was my first time in this type of plane, and it was a great experience, even in coach class. The crew was great. I gave respects and received 10X more. Thank you Lufthansa!"
Cons: "I don't eat much on long flights so I don't have much to share, though I did feel that food quality can be better. To be fair, the same comments apply to all other airlines that I have flown, with Emirates being the exception. No big issues for me personally, though."

Pros: "It’s ok"
Cons: "Timing and food"

Pros: "Crew members were very friendly."
Cons: "It would help to train them on how pour wine without spilling."

Pros: "Are you kidding? Its BA. Nothing but the time and route were good."

Cons: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."

Pros: "The crew at HYD airport is good people."

Cons: "Better choice of food such as prepacked salads etc not just sandwiches"

Cons: "British Airways neither a budget airline nor a lux airline. Doesn’t know what it is."

Pros: "Entertainment was good."
Cons: "The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight."

Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."

Pros: "Food and flights being on time and ran per schedule"
Cons: "London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain."

Pros: "I liked the crew, they were friendly."
Cons: "The food was not that pleasant. They need to have a variety based on their takeoff location."

Pros: "More legroom, better service, like hot towel before meals and snacking between meals, we were given breakfast at 8 in the morning at Hyderabad India, then after Suzan ahalf hour given a meal, there was no snacks given. When asked the crew said that we need to ask in the lobby"
Cons: "The long wait for food"

Pros: "good service. crew speaks English."
Cons: "cost of baggage"

Cons: "they have increased the layover time"

Pros: "Flight crew was very friendly."
Cons: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."

Cons: "There was no wheel chair provided for the passenger even though requested for one in hyderabad"

Pros: "wonderful crew, good enough food, wide entertainment, seats as good as can be expected, great plane, great flight, great crew, on time and safe and arrived in good spitrits"
Cons: "as always, rather crowded, seats rather tight,"

Cons: "The flight was delayed three hours, would miss our connecting flight.! Took another airline"

Pros: "Wheel chair was provided. Guidance to check in to the flight."
Cons: "I paid extra charge for Seat 29C. It was not provided though requested several times. After a hot argument this was provided. Crew were not co-operative. Flight was delayed by three hours. Connecting flights missed. I reached my final destination by a delay of 24 hrs. Luggage came after 3 days. No wheel chair provided at LHR. I have been suffering from Back pain since several years, underwent surgery. I had to walk a larger distance at LHR to hotel and back to to catch flight. Very horrible journey I had ever experienced."

Cons: "Flight"

Pros: "Good staff and nice food"
Cons: "Seats could have been better"

Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."

Pros: "Boarding"
Cons: "Seats spacing, food"

Pros: "Nothing"
Cons: "Very irresponsible staff and customer service. The flight got delayed due to technical reasons and the havoc after that is beyond explanation. Wish there was zero stars to rate"

Pros: "The stewardesses were helpful and friendly."
Cons: "The actual food etc offered on board is horrible.BA does not know where to cut more in their services. They offer you a drink once the whole flight! Washington to London. Supper was half burned lasagna; you’d think they cannot go lower than that. Wait for your breakfast: a cereal bar. Very classy! We had tail wind so we made good time on the flight only to have to circle London around for 30 minuets. This would not have been a problem, however there was such turbulence that you could hear people throwing up! Great end to a transatlantic flight! I barely made it through it myself."

Cons: "I didn't get to fly. Missed the flight. And asked to postpone for a fee. The airline wouldn't. I purchased a new ticket from another airline."

Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."

Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"

Pros: "Seat 7k best of privacy, window and isle access. Backwards facing is fine."
Cons: "No wireless. Seats could be wider."

Cons: "Headphone jack was broken and due to an issue at baggage check in Boston I stood in line of less than 30 people for 2 hours and almost missed my flight."

Cons: "No entertainment"

Pros: "Liked the dinner. Loved the dessert (chocolate cake )"
Cons: "Didnt like the breakfast. Omelette eggs too greasy aswell as the rest of food. Coffee wasnt good either"

Cons: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."

Pros: "All but one of the FAs were amazing. Very kind and patient with the kids on the plane. The plane was also very quiet and comfortable."
Cons: "The food was super greasy and not good. My daughter wouldn't even eat her Mac and cheese. The overhead voice is very quiet and hard to hear. I didn't hear most of anything that was said other than the safety briefing."

Cons: "Old plane"

Pros: "The crew was very friendly, gracious and helpful. Adequate space for my knees."
Cons: "I was in the middle seat, but surprisingly didn't feel too squished on this relatively short flight. I don't remember receiving food which means that it was neither good nor bad enough for me to think about it."

Cons: "THE FLIGHT WAS CANCELED. I HAD TO MAKE CHANGES FOR MYSELF AND PARTNER. THE CHANGES REQUIRED ME TO CHANGE TO FROM A BRITISH AIRWAYS FLIGHT TO AN AMERICAN AIRLINES FLIGHT. MY TIME FRAME WAS EXTREMELY TIGHT SO THAT I COULD MAKE THE FLIGHT FROM MADRID TO CHARLOTTE AND ON TO DENVER. FINNAIR REPRESENTATIVES WERE NOT HELPFUL. FINNAIR DIRECTED ME TO GO TO THE IBERIA DESK WHO ASSISTED ME WITH THE PROCESS TO FLY AMERICAN AIRLINES FLIGHT."

Pros: "Nothing"
Cons: "Didn't serve two meals despite the price; uncomfortable seats (seated right behind the bathroom); being offered a drink was few and far between; and we have two wait over two hours due to a delay at our layover city because of BA system failures"

Pros: "Flight got cancelled"

Pros: "Okay"

Pros: "Timeliness and service were decent"
Cons: "Food and leg space were mediocre"

Pros: "Courtesy"
Cons: "Maintenance of toilets"

Pros: "Liked the efficient way a very drunk man was dealt with- he was however obviously very drunk (coud hardly stand) and gained access to his seat before a fellow passenger drew attention to his condition with the cabin staff. He was not allowed to travel."
Cons: "Limited amount of food available"

Pros: "The staff was friendly and they provided great service."

Pros: "Got lucky and flew in a 777-300ER, very good flight experience overall."
Cons: "Perhaps a savory snack towards the arrival would have been better."

Pros: "seating was comfortable with plenty of leg room boarding was quick"
Cons: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"

Pros: "Easy flight to Athens"
Cons: "Rude agents on the ground in London were very unprofessional making comments about American travelers."

Pros: "Staff were great"
Cons: "Food awful. Wine was vinegar"

Pros: "Seat next to me was empty, which U.S. Unusual. So I wasn't cramped. Interactive map is great."
Cons: "I don't recall a computer charger"

Pros: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Cons: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."

Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "N/a"

Pros: "Yes everything was great"
Cons: "Nothing everything was great"

Cons: "Seat very narrow for an upgrade"

Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."

Pros: "Everything"
Cons: "Everything"

Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."

Pros: "Everything was done in a good amount of time."
Cons: "Better room in seats....feels really tight"

Pros: "It s american!"

Cons: "Flight was canceled"

Pros: "Crew was outstanding."
Cons: "I had to check my carry on."

Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."

Pros: "The crew was good"
Cons: "More space in coach between seats"

Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"

Pros: "Boarding experience was excellent as we used a wheelchair."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Flight was delayed. Gate change on short noticr"

Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."

Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."

Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "NA"

Pros: "Safe flight."
Cons: "Flight delayed 4 hours including change of aircraft and departure gate at PHL."

Cons: "Food"

Cons: "It was 3 hours late"

Pros: "Crew were great. Seats were comfortable."
Cons: "Plane didn't have in-seat entertainment. Very hard to watch movies on small central screens. Movies were really old."

Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."

Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"

Pros: "Left close to time and arrived early"
Cons: "Wifi was offered, but could not get it connected."

Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."

Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."

Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."

Cons: "old plane with worn out seats."

Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."

Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."

Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."

Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."

Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"

Pros: "No entertainment nothing"
Cons: "Nothing"

Pros: "Free in flight movies"
Cons: "Nothing in particular"

Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."

Pros: "Nothing"
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"

Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."

Pros: "Not enough space. Felt too tight. Not comfortable at all."

Pros: "Roomy legroom and proximity to the restroom"
Cons: "There is limited recline."

Pros: "Everything I like :)"

Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"

Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."

Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."

Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."

Pros: "The crew was very nice"
Cons: "Tvs broken for a ten hour flight. No power outlets for electronics. Unacceptable"

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "The entire experience was great. All the employees were kind and courteous. Flight to Phoenix arrived early and return flight to Omaha was on time."
Cons: "There wasn't anything I didn't like."

Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."