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Cons: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Pros: Friendly staff

Cons: Fly on time

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Pros: Nothing

Cons: The seat, the food, the services, the boarding could have been better!

Pros: crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom

Pros: Was able to get rest

Pros: On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!

Cons: No improvement needed!

Pros: Not much interaction with crew Felt crammed in

Cons: More leg room And don’t slam overheads so hard

Pros: The flight attendant in business class was awesome!

Pros: I liked the fact that there were screens at each seat

Cons: I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping.

Cons: Seats need to be bigger (wider)

Pros: Terminal 5

Cons: Expensive

Pros: good noise cancellation

Cons: I like everything about the flight

Pros: The entertainkeb5 was

Cons: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,

Pros: Very good crew who were welcoming and attentive

Cons: We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!

Pros: I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son.

Cons: Please see answer above. The aircraft should have been maintained.

Pros: Quick flight. Friendly cabin crew.

Cons: Nothing.

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: The crew was excellent!

Pros: Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?

Cons: Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs.

Pros: The crew was very attentive and our seats in Prestige class were very comfortable.

Cons: The entertainment options were meager at best.

Pros: Crew was attentive.

Cons: Was seated near some noisy distractions i.e. crying baby.

Cons: The controls for entertainment are on the arm rest so next passenger always hitting volume and channels

Cons: Small seats. Uncomfortable. Limited and expensive food.

Cons: Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu

Cons: i was somehow ‘offloaded’ from a seat that i paid extra for.

Cons: Rude check in lady who said I needed to check bag (but didn’t. Loads of space)

Pros: It was OK experience. Nothing special.

Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Pros: The entertainkeb5 was

Cons: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,

Pros: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.