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In thirty years of traveling, mostly with Delta, this was the worst day ever.

The flight was so late that I had to change connecting flights, turning a five-hour trip into a fourteen-hour nightmare.

I am so shocked at the service in first class. We were not greeted or offered a beverage for 45 minutes into the flight. She did however have time to write a long note. I just wanted a snack and something to drink. We were never offered coffee and the snacks came after dinner? It was the oddest flight I have ever been on. The gentleman next to me got up and gave our dinner box’s to the flight attendant and asked for a second glass of wine for each of us. Our dinner boxes sat on our tray for 20 minutes. She was rather distracted. He then asked another flight attendant for wine… finally we had a second glass. I was trying to give her some grace, she also told the man next me we couldn’t have any more wine because we drank it all… after landing the seasoned traveler next me ask for her employee number. Then it was a mutiny! She was refusing and it got tense. The captain came and asked what was happening, the flight attendants totally gave a biased account of the fact. The captain told the police the man I was seated next to was intoxicated! That was completely inaccurate and it really escalated things. I policeman found me at the luggage carousel to verify the facts. The flight attendants made false accusations that he touched them! That never happened. It was a very poorly trained crew. I am so anngry and shock by the entire experience! It was terrible service! I would like a refund for what I paid to be in first class and the most uncomfortable flight ever. I always fly Delta, it has been wonderful. I was so flustered by the entire experience! Please give me an update on this matter! Thank you, Kelle Myers

It was reported to the passengers that Delta failed to schedule the crew properly. This error caused the pilot to show up about 30 minutes late. All in all Delta's inability to take care of this basic function resulted in about an hour delay.

I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.

Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.

The airplanes were so old and out-dated it was terrifying to fly on them.

It’s was good. There’s so much room for improvement though. Since the plane was small, there was no entertainment but for years now, the most jarring aspect of travel is the lack of tasty snacks.

The important things including boarding and the flight being on time and safe were excellent. The disappointment comes from the comfort and amenities. Was misled by the "availability" of inflight internet- there is an extra cost. The tray table was broken, the bathroom door stuck and flight attendants were competent but not very friendly.

The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early

Do not overbook flights and kick out confirmed ticketed passengers :-(

Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.

Do I need to repeat my complaints about my lost carry on bag?

Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable

More facilities to transport to the gates......felt too much walking distance

Just happy I flew Qatar Airways awesome no wonder they are #1 in the world right now! The food was just delicious, very courteous, professional crew.

It was good no problems made it on time for the next flight overseas!

It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.

Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar

The crew was fantastic and the over flight was perfect as well.

I still prefer Delta, but Delta doesn’t fly to State College PA.

The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.

The flight attendant was very kind and offered my son a snack for free.

Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.

service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus

Left late after one day delay. Even after we were called to board we stood in line for 30 minutes. Seemed disorganized.

To san Francisco it was ok. From sf to Manila it was horrible

They opened my checked bag and even though my lock was tsa approved, they loose my lock and left my bag just like that. Incompetent people, very upset about it. I’ll try to avoid traveling with united

The passenger in the row in front of me was listening to a political speech on his phone at full volume with no headphones and it was disturbing all of the passengers around him for several rows. I asked 2 of the flight attendants to speak to this passenger but they only shrugged. It was obvious that they were afraid there might be conflict and would not say anything. I had to take it upon myself to tell the passenger that he needed to turn it off or wear headphones as it was disturbing everyone around him not wearing their own headphones. I was very disappointed in the United flight attendants.

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

I had to fly United where the flight crew was atrocious

Sitting in a hotel in Chicago because I was rebooked due to a missed connection. Very frustrating.

Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.

I missed my flight because previous flights came in late. Customer service hard to find and could not reschedule for the same day. Many people appeared to be behind the customer service counter, but only one or two willing to speak to the public. No offer to find alternatives My experience frustrating Very bad

Seats in the center row have obstructed leg room. Entertainment center did not respond well. Staff was good, but coukd be of limited help

The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.

Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.

Upgraded to business class and it was worth every dollar! The connection in Denver was way too tight time wise and going through customs there plus re-visiting security screen again caused me to miss my connecting flight. KAYAK should not allow that tight of connection on international flights.

Flight from Washington to Munich it was disappointing. I do not get the seat for what i pay. And the crew were rude with people which speaks other languages than german!

Friendly crew members. Food was so-so, below average. However, ice cream add a little touch and made a difference.

Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.

Experience was probably the best I’ve had on BA for a long time. Only thing is A380 is old now and it needs upgrading. The en re attainment screens are very small and the touchscreen barely works.

British airways canceled our connecting flight then sent an email 1 day before. Didn't offer us any comp for our flights or anything.

Flight cancelled! Rebooked by circuitous routing although there were seats available on other nonstop flights.

Service of the crews were great. Food on flight was very greasy, and salty.

Sardine can herringbone layout in business class. Uncomfortable and nowhere to put your book, phone, headphones, etc. worst hard product ever, and the service and food aren’t good enough to make it worthwhile. Expensive garbage. British Airways purchased this thinking only about financials, clearly not customer experience. British Airways business class is the garbage truck of the skies. Hard pass!

Horrible. I bought a flight with British airlines from Amsterdam to Orlando via London. Less than a day they changed my flight to London so I had to fly to London city airport and then find my way to Gatwick for my connecting flight. It was very costly

I never travelled better and more comfortably than with this flight because I was upgraded to the business class! it was amazing in every aspect. I was able to lay down and sleep, and the food was comparable to a gourmet restaurant menu. The flight was not only on time, but even much earlier, the crew was excellent as well. It felt like a very nice reward after so many uncomfortable and frustrating travels in the past decades. Even though most of my past trips were not with BA, they gave me a memorable gift with this favor. Thank you British Airways!

The flight attendant kept bypassing our row when serving drinks and food. And the. He spilled water on me. And spilled a chicken tikka masala on the aisle floor right by my feet.