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Pros: Captain was trying to uplift passengers spirits

Cons: Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr

Pros: quick entry - but it was not a full flight!

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Pros: Smooth boarding process

Cons: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.

Pros: On time, check in staff was friendly and helpful

Cons: It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight

Cons: The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time

Pros: CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE

Cons: NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE.

Cons: They were making luggage issues with all passengers

Pros: Crew.. single person was okay. Overall company operation plus late flight was poor

Cons: Luggage handling could be better. Flight on schedule will be good.

Cons: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Pros: Smooth boarding process

Cons: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.

Pros: Great crew.

Pros: Everything was great!

Cons: Nothing to complain about

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Pros: Great Friendly Cabin Crew

Cons: Entertainment System Poor choice of films - Bad Sound System

Pros: Crew members were very friendly.

Cons: It would help to train them on how pour wine without spilling.

Pros: Terminal 5

Cons: Expensive

Pros: The time and the route and seat pitch.

Cons: Food and crew.

Pros: Great crew

Cons: Very old entertainment system

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.