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Pros: The price!

Cons: Internet connection.

Cons: Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Cons: Not having an 18 he delay.

Cons: Seats where horrible, the plain was delayed and no one made announcements regarding the reason or any updates, the plain felt cramped

Pros: The entertainment system and hardware of the plane is pretty good.

Cons: Staffs' interaction with customers. Perhaps be more attentive from time to time.

Cons: Seat were too closed felt squished. Very uncomfortable

Cons: 90 minutes late, changed terminals on us right before boarding so another flight could have our plane. No leg room, crazy landing and stale pretzels.

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: Crew were wonderful.

Cons: It would be good if ba could stop losing my luggage.

Pros: Crew was friendly and helpful, and they offered drink service well before and then during the meal service.

Cons: Get rid of seats E & F!