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5.3
Crew members were nice People were good at check in as well It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences
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5.3
The tv because I got to watch a couple of movies The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life
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7.3
I liked the food , I also liked the tv we had in our chairs for us to watch movies A lot of announcements, when they could've just done all of them at once
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2.0
They was late for boarding The food is bad It's was my bad experience this travel
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2.0
Gave us direct flight back to Singapore in premium economy seats. This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush.
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2.0
Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats. This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush.
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8.0
I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .
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8.6
Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful. The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered
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10.0
Efficiency and customer service I didn't get s pre ordered kosher meal on 2 nd leg of my flight
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7.3
No real issues, we were served a decent meal, plane was new and the crew were friendly. Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m.
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8.0
I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .
review from
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8.6
Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful. The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered
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10.0
Efficiency and customer service I didn't get s pre ordered kosher meal on 2 nd leg of my flight
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7.3
I liked the food , I also liked the tv we had in our chairs for us to watch movies A lot of announcements, when they could've just done all of them at once
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7.3
No real issues, we were served a decent meal, plane was new and the crew were friendly. Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m.
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5.3
Crew members were nice People were good at check in as well It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences
review from
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5.3
The tv because I got to watch a couple of movies The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life
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2.0
They was late for boarding The food is bad It's was my bad experience this travel
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2.0
Gave us direct flight back to Singapore in premium economy seats. This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush.
review from
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2.0
Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats. This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush.
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