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I will never want to book with these people. They are arrogant and rude. Food was really really bad, crew was even worst

Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service

The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.

Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.

Late takeoff, but on time landing. Lost bags, 3 days to find them, still in transit to my location. Power outlets broken, Wi-Fi not working, so much for working on the long flight.

I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!

Everything about the flight check-in was smooth no line the plane is clean and bathroom

Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.

All was good. The headphones they supply are of poor quality. The food is good but too much dairy.

Truly felt "taken care of". Will definitely fly British Airways again.