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Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app

Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.

Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.

Cons: Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.

Pros: Crew good, plane clean.

Cons: Seats very cramped.

Pros: Speed boarding and organized overall. Nice crew.

Cons: The entertainment system broke down and the flight attendants seemed sassy

Pros: Yes

Cons: Was excellent

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Cons: - Leave on time - Working onboard Entertainment system

Pros: Crew was amazing

Cons: The food needs a lot of work

Cons: Checking, boarding and overall experience

Pros: Smooth boarding/ de-planing ; everything was on time

Cons: Small aircraft

Pros: Not amazing...rather lack of attention.

Cons: It was 20 of us in the cabin. Better attention? More alcohol?

Cons: On time departure

Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!

Cons: On time.

Pros: The crew was amazing

Cons: Great job

Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Cons: WiFi

Pros: The service, was excellent

Cons: Other passengers not respecting the crews instructions.....

Pros: Amazing crew , very accommodating , and friendly , professional, excellent!

Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Pros: Problems started at check in and it went downhill from there

Cons: Customer service mostly

Cons: Checking, boarding and overall experience

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Pros: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.

Cons: On time departure

Cons: Pre boarding at the gate was slightly chaotic

Cons: complimentary water needed

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: Crew was amazing

Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!

Pros: Crew was amazing!!!

Cons: The onboard entertainment

Pros: Our flight attendant was awesome. Very friendly and attentive.

Cons: The cabin temperature was cold and the flight was delayed by over an hour.

Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...

Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.

Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.

Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose