Find cheap flight tickets from Bengaluru (Bangalore) to San Francisco

Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."

Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."

Pros: "Everything. I always enjoy my flights with JAL."

Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"

Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."

Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."

Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."

Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"

Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."

Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."

Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."

Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"

Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"

Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."

Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"

Pros: "The flight crew were very attentive, polite, and full of genuine smiles."

Pros: "Everything was great except for how warm it was. It may be seasonal?"
Cons: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."

Pros: "The food"

Pros: "Service was excellent!"
Cons: "It was a great flight!"

Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"

Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

Pros: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"

Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."

Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"

Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"

Cons: "Seat was too hard"

Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pros: "Once again the service from the flight attendants was perfect."

Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."

Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."

Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."

Pros: "Clean :)"

Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."

Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."

Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."

Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."

Pros: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Cons: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."

Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Cons: "None"

Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"

Cons: "Food is not that good"

Pros: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."

Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "The upgraded seating."

Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."

"Check-in at Bangalore airport was horrible experience. It was taking for ever to check-in. This deserves improvement."

"The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution."

"Clean the toilet more often."

"Good"

Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."

Pros: "Amazing trip Qatar airline is great"

Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."

Pros: "The crew was great."
Cons: "Food wasn't that great."

Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"

Cons: "We’ve been waiting for almost an hour now for the bags to come out. This is insane"

Cons: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"

Cons: "Food would have been better."

Pros: "Crew very hospitable and friendly."
Cons: "Food was mediocre quality."

Cons: "Check-in for ticket took 2 hours!"

Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"

Pros: "Friendly crews. Excellent food. Great service. On time arrival."
Cons: "They could provide hotel for transit passengers with long layovers."

Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"

Pros: "Q Suite is top-of-line business class product"

Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."

Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."

Pros: "Nothing much except for Hamad Airport ."
Cons: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."

Pros: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Cons: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."

Pros: "Everything."
Cons: "N/A"

Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."

Pros: "The service on board is excellent"
Cons: "Nothing"

Cons: "Business class luggage came late."

Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"

Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."

Pros: "see above"
Cons: "see above"

Pros: "Service"
Cons: "Just bathroom in end"

Cons: "Great staffs and food service."

Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."

Pros: "Felt like a new plane, with great service!"

Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."

Pros: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"

Pros: "the flight was very comfortable . the movies were very good."

Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"

Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."

Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"

Pros: "Nothing"
Cons: "I am platinium and got treated that way!!"

Pros: "Boarding experience was very good. Crew were attentive for the most part."
Cons: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."

Pros: "Friendly cabin crew"
Cons: "Economy class seats and the food table"

Pros: "Crew was excellent. Good flight"

Pros: "Overall the flight was great"

Pros: "Everything is good"
Cons: "No bad things"

Pros: "Food is awesome and plentiful. Crew is great. Plentiful entertainment options."
Cons: "The economy seats are just not comfortable. The entertainment system is glitchy"

Cons: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"

Cons: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."

Cons: "Selection of English movies could be better. Movies were very old choose from."

"It was great trip"

"Same as before very over rated plus super expensive to change flight date lots of penalties and bs fees"

Cons: "Providing hotel for connecting flights"

Pros: "Easy on and off. Nice crew."
Cons: "Seats too narrow for long business class flight."

Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."

Pros: "Entertainment system is good. Wide space than other flights"
Cons: "Food is not very good. Flight attendants is a little better than United."

Pros: "Food and services"
Cons: "Seating leg space"

Pros: "Attentive crew. Responded to all requests right away."
Cons: "I think just entertainment - choice of movies ."

Pros: "Good"
Cons: "NA"

Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."

Cons: "Food"

Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."

Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"

Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."

Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."

Pros: "Entertainment; Food is ok"
Cons: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"

Pros: "Almost everything !"
Cons: "Had to go and find a steward at one point to find out where my coffee had gone to."

Pros: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Cons: "The 16 hour flight"

Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"

Cons: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."

Pros: "Comfort, service, food"
Cons: "Nothing"

Pros: "Everything except landing"
Cons: "Rough landing"

Cons: "Bathrooms were not clean later in the flight"

Cons: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"

Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"

Pros: "- Excellent entertainment. New movies in various languages."
Cons: "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."

Pros: "Food"
Cons: "None"

Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"

Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."

Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."

Cons: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."

Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Cons: "Nothing"

Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."

Cons: "Food while trip to India was good But food while trip back to sfo was very bad"

Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."

Cons: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."

Pros: "We started with a 45 min wait on the tarmac before takeoff. Then spent 14h listening to screaming children. Now, I know that isn't the airlines fault, but it would be nice to see where children are sitting when booking on such a long flight! Once we landed, the girl next to me got sick and when I flagged a flight attendant, she simply told me there's a barf bag in the seat pocket - there wasn't - so I had to part the crowd to get that lady to a bathroom. Then it took 45 min to get off the plane! The food was okay and there was plenty to watch (couldn't read due to screaming children). It was a really rough flight."

Pros: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Cons: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."

Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."

Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"

Cons: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."

Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."

Pros: "The seat was comfortable."
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."

Pros: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."

Cons: "We were allowed down the jet way to board only to come to a closed plane door - waited for at least 5 minutes for plane door to be opened. Crew seemed tired and disengaged. Walked on the plane asked crew how they were and got less than good reply. In flight woman never smiled, overall crew seemed tired and as though they did not want to be there. Perhaps SFO based crew on way home? Tired from flight over to Dubai? But it was really noticeable and a real difference from the flight over to Dubai from SFO 2 weeks earlier."

Pros: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Cons: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."

Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."

Pros: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
Cons: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"

Pros: "Service leg space"
Cons: "Nothing much"

Pros: "Emirates has never disappointed me in service. They are consistent in upping their game in service and comfort to their customers. I have tried multiple airlines over the years to fly to India but nothing beats Emirates."

"Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!"

"Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work."

Pros: "Bast trips!!"
Cons: "Evriting is good!!!"

Cons: "Enforcement of federal rules requiring children two and over too wear a mask. Flight attendant did not believe it was her responsibility to ask the age of the child sitting next to us, sneezing and coughing."

Pros: "The crew.was so rude, even from the check in process"
Cons: "Everything,"

Cons: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."

Pros: "Crew and service was solid given the covid restrictions."

Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"

Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."

Cons: "Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty."

Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."

Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."

Cons: "For the longer leg of my trip, there was no entertainment. No screens at all! No food besides some dry pretzels on a 5 hour flight and the crew was borderline surly. They were running into people with the drink cart, bumping any edge of arm or leg that was in the aisle, not smiling, not pleasant at all."

Pros: "I made it safely"
Cons: "Delayed twice, had to circle at destination, gate wasn’t ready."

Cons: "After landing, we had to sit and wait (at 3:00am) for a gate to become available. We knew precisely what time we would land, at least 45 minutes in advance, but it seemed like a surprise that we needed a gate to park in. Waiting an additional 20 minutes (for something avoidable) is hard after 2 hours of delay, and landing so late at night. Thanks"

Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."

Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"

Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"

Cons: "Seats not so comfortable."

Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"

Cons: "On Time. Delayed advice 3 times."

Pros: "Nice crew. Very smooth flight."

Pros: "The flight and cabin crews handled an equipment problem and consequent delay, and information about it, very well."

Pros: "The crew was very nice"
Cons: "It was too warm and a bit uncomfortable"

Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."

Pros: "Everyone was nice and it went smoothly!"

Pros: "The staff was very nice and passed around several times offering drinks and food"
Cons: "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"

Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."

Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."

Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."

Pros: "This plane had more legroom than our international flight which was strange but at least it was better."
Cons: "See prior response"

Pros: "PHX. This is the airport we flew out of. That’s it. I mean, come on. The airport has nothing to do with it. That’s how bad."
Cons: "Plane got delayed because of a malfunction. We were on the ground for about 1 hour extra. And pretty much everything else about the flight sucked."

Cons: "Flight crew very brusk. Econ seats VERY tight for space. Flight was switched from BA to AA. I found the BA Econ seats more comfortable."

Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"

Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."

Pros: "Nice new seats."
Cons: "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."

Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"

Pros: "Quiet flight"
Cons: "Very old plane with zero on board entertainment. Seats in front of exit row barely recline."

Pros: "Plenty of leg room."
Cons: "No arm room when someone the size of an NFL player sits next to you and falls asleep with their arms relaxing into your space. Then they sleep open-mouthed with bad breath. I paid extra for that?"

Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."

Pros: "Flight was on time."

Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"

Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."

Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"

Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."

Cons: "Crew was not skilled or kind in dealing with others around me. Had the finesse of a frustrated 10 year old when asking other to check their bags."

Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"

Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."

Pros: "How the pilot was insistent on the idea of taking off and flying, although we were informed of two system error messages, alledgedly the first for an issue with the AC, the other regarding the drain system. After our return to the gate for the second warning, I deplaned. Didn't feel safe after that!"
Cons: "Same as above."

Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."

Pros: "Most important job of moving people during pandemic is no easy and AI is doing it on timely manner."
Cons: "Aircraft maintenance"

Cons: "Security check-in, Food and providing entertainment."

Pros: "Food was good"
Cons: "Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel"

Pros: "Crew was excellent serving food and beverages when needed. Answering and helping with toiletry needs too"

Pros: "Nothing"
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"

Pros: "The seat was spacious."
Cons: "They could have provided a pillow. The entertainment choices was very poor."

Pros: "Crew members not responding,tv not working,seat not comfortable"
Cons: "Better entertainment,comfortable seating"

Cons: "Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats"

Pros: "Traveling time"
Cons: "Cleanliness"

Cons: "The entertainment screens did not work during the entire flight, even after a reset. The plane was falling apart, with peeling paint and creaking noises during every movement."

Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."

Pros: "Food is good. Crew is very polite."
Cons: "Everything - Boarding, Quality of Aircraft, Cleanliness, Entertainment. Everything looks so outdated (and broken). Pieces of the seat were dangling."

Pros: "The cabin was nice quiet and peaceful"
Cons: "Flight got delayed but was not informed. Incoming was late so (which captain informed during in alight announcment). ] Im sure AI new well in advance that this flight will be delayed for sure. Should have informed the passengers!"

Pros: "Very rude crews"
Cons: "Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights"

Pros: "Service is not good.."

Cons: "Working entertaining systems"

Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"

Pros: "Seating space is good"
Cons: "Lack of professionalism in the crew. The food was mediocre"

Pros: "fastest SFO - DEL connection. Great aircraft, professional staff."
Cons: "Food was mediocre and several TV sets didn't work. My daughter switched seats (in economy) twice and both TVs weren't responding to touch or remote."

Cons: "Dirty plane."

Pros: "It was much better than my flight to India, see my comments to the right."
Cons: "The flight to India from San Francisco was disappointing in terms of in-flight service. There was no amenities kit distributed to business class passengers, as there was on the way back to San Francisco. My vegetarian meal, although confirmed with the gate agent, did not appear on the flight attendant's list. No reading materials were distributed. We were served a glass of water, nothing more special than that, and possibly that wasn't until after takeoff. I felt like the only thing that made it business class was that the chair went horizontal, there was ample personal space, and my food was served on a white tablecloth."

Pros: "All facilities are good"
Cons: "Video system is not working properly. Remain all is good."

Pros: "Nothing good about the airline"
Cons: "Crew not polite or helpful. Didnt even come when pressed the call button 3 times. Arrogant air hostesses. No food available. Ran out of non veg . Gave breakfast item for dinner time( omelete and sausage ) and gave rice and okra for breakfast to my co passenger. Th food was horrible tasting. Cold and frozen croissants. Very bad food and service. Did not get a pillow. The airhostess said there were few pillows and they ran out! Also did not have headphones. . Will not travel with Air India in the future. Did not take expect my mational airlines to be this pathetic. Also was an hour late . The arm rests are worn out. Dirty seats."

Pros: "As I boarded Air India New Delhi to San Francisco, I felt it like a "senior citizen " flight. Most of my time went into connecting with elderly people around. Most of them were first time travelers. Curious ,anxious , innocent and slow learners ; I enjoyed helping them out with tinny tiny tech bits. The collection of Indian music , movies was good to , suiting to Indian taste ! And the food was good !"
Cons: "Boarding the Air India New Delhi to San Francisco was one of the most adventurous experience for me! The Mumbai - New Delhi journey was short and sweet ! As the connecting time was around 2 hrs , I had to rush to board the next flight. The connecting bus to the airport made me wait for a long time and I reached the gate quite late after the boarding was over! And after all this drama where I rushed and ran through ,crossing the domestic airport ; there was a long queue for general security check. I ran to the immigration , rushed through the security check. And finally reached the gate. I forgot , I am pregnant ! I was told there , I will have to shift to another seat due to "emergency" exchange reason ! Oh gosh ! I felt , I deserve a round of applause for making it there and I was offered an exchange ! It's unbelievable, but the flight got delayed by 3 hours! Yes, you read it right , by three hours ! The crew members were not that prompt and welcoming ! The flight toilets weren't sufficiently equipped with the necessities. They was no hot water flowing through many taps, seat-covers were missing, even the basic toiletries were."

Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"

Cons: "15 hr flight with no working tv Horrible service Stewardess never showed up even after multiple buzzers"

Pros: "Nothing"
Cons: "Horrible ....very poor in flight services. Outdated aircraft untrained crew .worse in flight experience I ever had .i will never ever fly again with air India .if you are thinking about booking with air India please don't. they will be named worst airlines in the world . I recently fly with air India from san francisco to delhi and back and I regret my decision .unfriendly crew and food quality is very poor they only served beverage one time in 16 hours flight. So learn from my mistake do not book with air India."

Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"

Pros: "Nothing"
Cons: "Staff are surly. Planes are grubby. Flights were late. Won't be using AI ever again"

Pros: "Food"
Cons: "The USB Charging point was not functioning. The display of a seat in my row was not functioning"

Pros: "Flight staff were very accomodative"
Cons: "Overall management of Air india, handling of 300+ passengers when the flight is scheduled for next day, should have been better. Cancellations happen, but they made us wait till 2:00AM to put into a hotel.. when they knew about reschedule around 4:00PM. the Contracting agency who handles Air india in JFK are the worst. They dont care about Air india reputation."

Pros: "The food was ok."
Cons: "None of the entertainment units in my row were working so I had no movies, music, games, maps,or anything for over 16 hours. To make it worse, the screen's would not even turn off, so there was constant light as the computer cycled through some failed start-up sequence. It was horrible because I just wanted to sleep at that point, but there was a non-functional screen in my face. Also, the flight attendees were nowhere to be found except at scheduled food times and when asked about the entertainment units they offered basically no sympathy or help. Lastly, the overhead reading lights would randomly turn on and off and didn't respond to the controlled. As an Air India frequent flyer, I am very disappointed and don't plan on EVER booking them again and you can be certain I will spread the word via social media. Their 777 plane is so old and run down, hardly anything works and the seats are uncomfortable."

Pros: "The only 2 crew members that made me want to review "Excellent" instead of Poor, were inside the aircraft."
Cons: "Bullshit boarding process that left me furious! I had a family of 5 that all had seats together. I specifically requested for extra leg space chairs as I have someone in my family who is 6'+ and another member who recently had knee replacements and thus needs extra leg space to allow more knee flexibility. My seats were all good to go, and I arrived at the airport 8hrs prior to my flight and was able to check in and print boarding passes. When I was boarding the aircraft, the gentlemen crossed off my families seats and re-wrote them in PEN right at the gate. I told him I did not approve, and he said "it is to make all your members together". I had told him we were already seated together and I did not like him switching my seats last minute. Turns out when I went in the aircraft that my seats were given to other members, and my family was forced to sit in another row. The team in the aircraft called the guy from the gate and asked why this was done. He gave me all sorts of bullshit excuses, none which made sense. He said it is "Impossible" to give me my original seats back. The other issue occurred from SFO-DELHI where the crew was incredibly rude. They would walk away in the middle of someone speaking, and wouldn't stand to listen to the full request."

Pros: "Food"
Cons: "The TV audio did not work at all. Hence TV was not used."

Cons: "bad service by crew flight is late all the time no regrets by air india"

Pros: "TV not worked and seating was very bad. Food was horrible."

Cons: "Staff until coporatative"

Cons: "My in-seat entertainment system was broken. I also heard similar comments from fellow passenger"

Pros: "Crew was very helpful in general. I did not have any issues, but the passenger in the seat next to me had quite a lot of issues, since it was the first time she was travelling. The crew was very helpful, and in my opinion, they did everything possible to make her comfortable."
Cons: "The luggage check in process was a mess. We were directed to a particular line to complete the check in. As we were standing in the line, 4 out 6 agents closed down and went elsewhere, leaving everyone in the line to check in with remaining 2 agents there. An old couple were there as well, who moved from one counter to the next, to the next, and they were then told to come back in the line! Two of us were traveling together, and presented our tickets together, but we were given seats far away. I requested them for adjacent seats and they said that none were available. I insisted and stayed at the counter, and immediately, the agent found 2 adjacent seats, going on to show that she did not even look for it the first time. The seats have poor cushion. I needed to use multiple pillows to provide cushion for sitting and for back support. The food was average. For some reason, they make the curry extremely spicy, as a result of which many of the passengers find it difficult to eat. The inconsistency of the entertainment unit in AI flights is well known. In many flights, in many rows, it does not work, immaterial of the number of times they reset it. Fortunately for us, this time, the unit was working fine in both our seats. That was not the case during our to-journey."

Pros: "The time of the flight was good."
Cons: "There were many problems I faced in the flight mentioned below:- 1) firstly at the time of boarding the staff changed the seats for me and my wife which we had opted at the time of web check in. 2) After getting into flight I noticed the plane was very old and the seats were broken also. 3) very less movies collection. 4) the touchscreen were not at all working . 5) no charging port , it was broken . Not even USB port was there. 6) very bad food service. They just forgot to serve the drinks and meals at a correct interval of time."

Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."

Pros: "Nothing great about this flight. Seats were not clean."
Cons: "Seats are not great Could sure use better maintenance."

Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"

Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."

Cons: "rude air hostess food no juice, drinks no alcohol had food poisoning didn't get food on time"

Pros: "my mom said this flight is best ever"

Pros: "Good food which is very unlikely otherwise. Indeed a pleasant flight !"

Cons: "My Tv wasn't working both the times. Which made the 14 hour flight really tough."

Pros: "The only direct flight available from India to the west coast"
Cons: "So many things. Pretty much the entire experience was poor/mediocre. Baggage drop took 45 minutes, even though we had already done web checkin. The food was OK, but very limited options were available. The crew was terrible. They basically did the bare minimum and then just disappeared into their quarters. No crew member was available for any kind of assistance for most of the flight. I asked for a second cup of tea and all I got was a snub. The crew acted as if they were doing us a favor by serving us. Unbelievable! The controls on the entertainment system barely functioned. The selection was mediocre and outdated. The plane overall was not maintained very well. The seats looked dirty. There was no wifi for any other modern amenities on the plane (e.g. power outlets). I basically cannot think of anything positive to say about pathetic Air India. As an Indian, I really wish they would do better."

Pros: "Food, Crew inside the plane!"
Cons: "I was traveling from delhi to sfo with my grandparents and they required wheelchair assistant, it took me about 4 diff. counter to first to just find out where i can find wheelchairs for my family, air india crew at delhi are so rude!!!! they dont help you at all if your in need. It says "no tips please" on their shirts but there still asking you to give them tips but away from the camera so that they wont get caught!!!!! how ridiculus is that? When finally i checked in my luggage and finally found wheelchairs for my grandparents, the 2 men leave my grandparents near boarding gate and take both wheelchairs away!!!! They Said there will be other wheelchairs coming for them to board the plane... So now again i have to find 2 wheelchairs for them to board the plane! So damn stupid!!!!!! Lastly, the crew inside the flight was much more helpful and understanding but delhi crew needs alot of training and manners!"