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Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all. Wish Starbucks carries their normal breakfast items.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Location, gym, bed, price.
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
Restaurant service and yelp promos very good
Parking is so expensive
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Look of hotel Location a bit far from things to do.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
The 48$ parking fee is simply outrageous.
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
the check in staff was rude
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Staff is friendly and effecient.
I love everything about this hotel ,great staff great view beautiful hotel
Valet parking staff was rude
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
location, nice room, very comfortable parking was very expensive.
The reception staff were friendly, and the room looked nice. The room service is the worst I have ever experienced ! They come and don't change the sheets and never clean garbage and tissues if any is on the floor they leave it ! And once they left the cleaning stuff in our bathroom. I hated the room service so bad! And the complimentary water one day they put the other they don't ! It's just bad service
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Very clean, staff was incredibly nice, free water bottles
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
It was clean and the valets were fantastic! Food not that great, some friendly staff, some not. Very underwhelming.
Bathroom was uncomfortably small. Could not open door with someone standing at sink.
Staff was friendly Facilities need upkeeping. Toilet wouldn't flush & we were unable to switch the shower on.
Bed and pillows were ok. Carpet was in good condition. Bath tub drain surrounded by rust. Sink had chips. Toilet paper was very scratchy.
Everything costs $$
Staff was nice super expensive. homeless people were lined up outside in tents
Convenient location to good food and attractions.
Booked the hotel and got a confirmation email. When going to check in at 11:30 at night I was told I had no reservation. After being in the phone for an hour with customer service, I was told my reservation was actually in Wisconsin. WISCONSIN?! Thanks for making me stranded in downtown LA at midnight. I will never use this service again.
The hotel was clean. The staff was friendly and helpful. Cookies were unlimited. I would come back. NO POOL???? This is LA! 85 degree and NO Pool? Seriously? Also parking was crazy high! $35 a night to park at a hotel that I'M PAYING to stay at is just stupid. There should be complimentary parking. Ecspecially because they don't even guarantee your cars safely! What am i paying you for??
I liked the downtown location the price was good for that type of hotel. Free cookies at check in are nice but they didn't have any :( I watched some homeless person wipe their behind a block away on my arrival. The late night staff was grumpy and non-helpful.
Parking too expensive. Wish breakfast was included at the price paid for hotel.
$32 self parking ! Rooma not worth the price.
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
Overall experience/ patio
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
The staffs were very helpful and the room are very need and comfortable to live in.
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
the marathon, the food
Nothing I was over billed and nobody return my calls.
Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury. Food and drinks were excessively pricey.
location bathroom was poor
Location and the staff's are friendly. Seems the room didn't have much visitor, it's dusty. Also, the utility and slippers are not prepared in room.
The convenience and price
Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast. Lack of Refrigerator/Mini Bar and Safe in rooms.
Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.
car for hire lack of choices for eating, shopping, sights
Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.
The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.
Conveinient, good quality, friendly
thy dont regard privacy :-@
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
pay for internet access? noisy - next to freeway
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
It was full of history and beautiful. Great location! The hotel and building itself was wonderful. Free breakfast. Parking is reasonably priced. Definitely going back again. Bed was slightly uncomfortable. TV was awkwardly placed and small.
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
The hotel and athletic club is perfect for quick business trips and relatively inexpensive last minute bookings. I'm considering joining the club after this stay.
Close proximity to Universal Studio Theme Park, very nice hotel, friendly service, excellent service for shuttle to Universal Studio Theme Park, Tourist Buses, town car to airport, etc. We did not have time to swim in the pool but understand it was used by the Olympic Swim Team to train. We will stay here again if we make another trip to the area. Housekeeping had missed a couple of items
Very good location for those who have a car, near Hollywood boulevard. Great staff and very good concierge (Dora), helped us a lot. Bathroom a little old and front desk staff not very nice, we had some problems with the room key and we didn't receive the attention needed.
Proximity to Universal Studios
Ideally located just a 5 minute walk from Universal Studios and City Walk. We had an alcove room which was large and very comfortable. The minibar is quite reasonable for a hotel of this size and class. Having booked a lower room rate on Booking.com, we were given a room on floor 2 with a view of the hedge around the hotel service road. Bit like having an inside cabin on a cruise liner. I got the feeling the hotel prefers business guests to holidaymakers.
Universal City only. Very unfriendly staff which is suprising from the Hilton. Front Desk staff seemed stressed all the time, would not see the light of day.
The close location to Universal Studios Conserige service was not very good
It was ideally located for Universal Studio's & City walk which were both within a 5 min walk from the hotel. If without transport the hotel is on a really steep hill so it may cause problems for people with mobility problems. Transport was available to the hotel free of charge until 8pm during the week, 10pm on weekends but after then you had to walk
we got a room with a beautiful view at 16th floor. free fruits and water were available in the room. concierge was very helpful. parking space costs $17/day.
The price of the buffet dinner and breakfast was very expensive
location, just a 2min walk to citywalk with great shops and restaurants
best place if you wanna go to the universal studios night the hot jacuzzi in a garden is very nice
shower drain was clogged
The lobby what's nice as a matter of fact that was the best part of the hotel The rooms were too small and my windows were very dirty had to keep the shutters closed
The room was very comfortable and in general very nice. The staff was extremely kind. The cleaning staff would always smile and say good morning, and the receptionist was very accommodating. I had many issues actually getting a room upfront, but the receptionist was thankfully very patient and helpful. It's a nice hotel, but it feels like it hasn't received a renovation within the past two decades. Mostly in the bathroom, the faucet and shower are very old style, and an upgrade would be nice.
THIS HOTEL IS BEAUTIFUL, THE STAFF WAS GREAT, GOOD LOCATION, FOR DOWNTOWN BUSINESS. THE BATHROOM WAS OLD, AND SMALL, NO COUNTER SPACE FOR TOILETRIES, IT ALSO HAD NOT BEEN CLEANED VERY WELL, I'M BLONDE, AND AS SOON AS I WALKED INTO THE BATHROOM, THERE WAS A LONG BLACK HAIR IN THE SINK. STAFF DID COME RIGHT AWAY TO CLEAN. YOU COULD NOT WORK THE REMOTE CONTROL FOR THE TV FROM THE BED, BATTERIES MAY HAVE BEEN LOW, I DON'T KNOW. ICE MACHINE, WAS ON THE OTHER SIDE OF THE HOTEL, AND DOWN ONE FLIGHT OF STAIRS.
This historic hotel is currently undergoing restoration but management and staff has made it relatively unobtrusive. Staff was very congenial and attentive. If the price is right we'd most definitely would stay here again.
I don't like booking into a boutique hotel expecting the same basic accommodations as you might find in a Motel 6 and finding that they're going to charge you for every little thing. $10/night for WiFi in a hotel that charges hundreds per night per room is straight up ridiculous and I will not book into this hotel ever again for that reason. The staff did their jobs, but the only one who offered a smile was a maid. All the front desk staff were incredibly dour.
Love the grandeur and art of the lobby, tea room, cognac room. Concierge very good. Please never renovate this feel - really inspiring! Loved the live performance of pianist. Very comfortable bed and pillows. Love the shutters on window. My shower never got hot! Room by elevator noisy with people coming and going. No luggage rack? Wifi was really slow and unreliable.
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
The staff responded swiftly and courteously to complaints. Grand setting in a historic building. Old style facilities, very sound sensitive, but in the progress of remodelling.
While in los Angeles for the day me and my girlfriend decided to stay the night. Found this place in kayak and it was a great deal so we stayed. Best decision of my trip! Didn't like that parking was so expensive but you take the good with the bad,
The lobby was beautiful. The room I stayed in was old. Had a cob web in the corner. Charged $45 for valet parking without notifying me explicitly. Charged 10 a day for wifi access.
LOVELY LOBBY, RESTAURANT AND BAR. WE ONLY STAYED ONE NIGHT TO BE AT THE AIRPORT FOR EUROPEAN TRIP THE FOLLOWING DAY SO DID NOT HAVE TIME FOR AMENITIES. EXCELLENT SERVICE IN RESTAURANT FOR BREAKFAST. SLOW SERVICE IN THE BAR. BATHROOM NEEDED REPAIR AND COULD HAVE BEEN MORE USER FRIENDLY.
The view was great. Comfortable beds. The look of the rooms/ hotel was hip. Helpful and friendly staff. Some of the fixtures in my room didn't function properly.
This hotel features an original gritty industrial loft ambiance. The scene and Pot restaurant are authentic homage to the character of the neighborhood, and the Commissary greenhouse restaurant is a unique and innovative concept. The pool area is a bit sparse and could use some prettying up / landscaping.
- awesome staff! - awesome location - bar (Line bar & Break Room 86) - both popping places to check out; especially taking advantage of the location since its right under our rooms!
Lived in K-town for 4 years and left 10 years ago. Even though area has changed a bit, love the area. Lots of GREAT restaurants, bars, nightlife. The hotel is trendy, urban and a great overall feel. I wish they had specials more often.
Loved the giant windows! Very clean and comfortable rooms Commissary is beautiful Allowed for a great taste of Koreatown The features at the hotel were overcrowded by people not staying there which made it hard to want to use them.
Pet friendly Creative room layout Easy access to other LA areas without having to get on the highways Fun nightlife in hotel Convenience of a great restaurant and bar within the hoteli I had a leak through the ceiling of my shower for my entire visit. After several attempts to resolve the problem, the problem persisted causing the bathroom floor to constantly remain very wet.
Unique features with hip atmosphere. Very clean and location was great. I had to change the room because it was next to the gym. My bed kept vibrating every time someone was using the gym. Also, the floor near the door way was wet throughout my stay. I don't why though.
Everything about the line was excellent!!
I really thought the staff was really nice and very helpful even with young kids it was a fun place to stay
The Commisary staff, environment, and food were amazing. The room itself was well designed and had amazing views. Valet was quick and attentive. The elevators were slow and crowded. The brass handles in the shower were molded and rusty. The mattress was one of the worst I've slept on. The rooms were missing essentials like a coffee machine and toothpaste. I would have rather had both than the optional t-shirts for purchase.
Unique Place. Beds are comfortable - very interesting vibe - the staff was the greatest. Great Restaurant "Commissary" Very fun & unique. Rooms are way too loud with street traffic and club music noice! I'm sure if you get a higher floor it is better.,
staff was nice bed was comfy didnt sleep all night because of the air filter in the room hadnt been cleaned since the hotel was open and got a bloody nose at 4am because the air was so stale, fan didnt work, etc. now am so sick because of it
The mattresses were too old and lacked firmness.
Staff was ecellent Parking a little too expensive
Loved the location of this hotel. Service was great as well!
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Excellent customer services and cannot fault them N/A
location very convenience. none
The restaurant is excellent, and we were served by a Mexican waiter by the name of Felipe who deserves the highest praise for friendliness and professionalism.
Newly refurbished, stylish and clean. Staff were excellent and willing to help with anything. Nothing negative
Clean, efficient, convenient to LAX. Free Wi Fi was a major plus.
The hotel is near the airport which is what we were looking for. The front desk staff did not know about your booking system. She told me that your booking number was not recognized (not in her hotel computerized system). We had to wait for a while until another staff called your office to confirm the booking. It was very frustrating for us since we had a plane to catch that morning (not much time left) and had a long drive from Las Vegas.
Location It was under staffed
The food in the bar was very good It was dirty, the elevators didn't work in 3 of the 4 banks
The food in the restaurant was wonderful. The bed was comfortable and the room was clean and quiet.
see note above
For the price the hotel was not bad. It was very close to the beach and shopping areas. Transportation was quite easy. It is an older hotel and I understand that there may be problems. However, I do think that the room could have been a lot cleaner.
Liked everything! Especially the complimentary shuttle service.
The hotel is a gem in setting and appearance. The staff exceptionally courteous and helpful. The restaurant and bars amazing My particular room, 1702 needed a slight furniture update, and oddly was short a breakfast order door hang tag and the second day I received no bottled water replacement.
Older property that has charm, but for a 5 star hotel the hotel staff falls short of offering a 5 star experience. In addition, because rooms are older, it's hard to find an easily accessible electricity plug to charge your phone at night. In fact, the only one I could find was in the bathroom.
Beautiful hotel! Staff very friendly and helpful Expensive... We ordered room service late one night and didn't get half of it because they had ran out, but no phone call was made to us or given the opportunity to order something else.
the Concierge level that I upgraded to as well as the staff!
Lovely grounds and common areas There were no blankets for extra bed.
Beautiful grounds! For the price, things didn't seem up to par. Our room wasn't super clean... chair had food stains. Ice room was very dirty and old. Lots of construction around pool area. Room was okay. Bathroom was nicer than the room. Paint, wallpaper, etc. around the hotel need to be updated and cleaned.
Fantastic place. History and luxury
The bed too soft & too noise
Love that the hotel has beautiful lush grounds to walk around. Very pleasant staff and clean rooms. We were given a room at the Villa Clara and while a gorgeous building, our dbl beds were too short and made for an uncomfortable nights sleep.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Having to pay $25 for valet parking.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
The pizza and craft beer were excellent. Sushi and many other food options were available.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Nothing beside the breakfast
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
The spa is very good and the heated pool. The brunch was also good.
Everthing Lack of power outlets near bed. But had a wonderful time
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
your "english"staff and all the architecture