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As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
Loved the location of this hotel. Service was great as well!
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
The mattresses were too old and lacked firmness.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
Staff was ecellent Parking a little too expensive
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
Everything. Joe at front desk was sooo nice The rain!! Booo
Location, concierge was nice, and the pool was fabulous
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
The service and room were phenomenal N/a
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
staff anticipated needs and was friendly and helpful. free unlimited snacks. 24-hour pool. delicious mini croissants included in continental breakfast. ice cream machine! no security door chain. no restaurant but they do offer a variety of menus for restaurants who delivers to the room.
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
every thing nothing
Friendly and helpfull staff, clean rooms and a great location.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
The staff were very friendly, helpful and efficient.
location & free parking
Location, off road parking
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
Room size Laundry facility in car park Location Tiny tired bathroom Kitchen a bit tired Could only access wifi if we were standing at the door to our room which was a long way from the bed!
Our room was a little one bedroom apartment with a full kitchen. Clean and comfortable and quiet. The staff were all very nice & helpful. The location for Hollywood site-seeing is ideal--could not ask for better. Orchid is a quiet side street, but just a few steps away, Hollywood is loud & lively. No complaints!
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
Location was convenient. Requested quiet end of rooms. Did not matter because walls thin and can hear people talking down hall.
Next door to in and out burger, great breakfast, great location It smelled weird
The attention from the employees Found a roach walking around the walls and a cricket in the bathroom
newness of furniture, TV. Comfort of bed. Function of air-conditioning. parking. Smell in halls. size of room. price. general skank of the whole place. I understand that this is a high-demand area, and several features were done well, but for $150/night they could surely improve the dingy tired feel of the place. I travel a LOT and stay in 2-3 star national chains like Days Inn all the time. This one is over-priced and sub-par compared to others. If you're a family or group of friends/bros who are touring hollywood, then go for it. If not, you can find elsewhere in LA that's better for le$$.
The room was big and pretty clean. the bed was pretty confortable and the air conditioner worked fine. You get good value for what you pay. The elevator is pretty old. This is my second stay in the hotel, and last time a person got trapped in it. it should be overhauled or changed otherwise.
Spacious room Noisy
It is really close to Hollywood Blvd and the Chinese Theatre. There was no hot water in the shower.
Nothing. I feel partially foolish for not reading the reviews first, but I was looking for the cheapest option. It was $72/night. I was staying 3 nights and splitting the cost with a friend. Our flight got in past midnight so we didn't get to the hotel until after 1:30am. We paid and we were given a plastic card with holes for the key. It was cracked and yet we had to give $20 cash deposit for it. We went to the room and as soon as we opened the door there were red splatters on the wall. I yelped because I thought it t was blood at first, but I think it was something else, maybe a sauce from food. The rest of the room was almost indescribably disgusting. Stains and burns in the covers. The toilet didn't flush. The attendant came up and gave us a plunger to fix it ourselves. That didn't work. After 20 minutes I told the guy we couldn't stay there. He said we had to pay for at least the 1 day since they held the room and we didn't come until late. He said as long as we checked out before 11am we would only checkout the one day. My friend and i uses the rest of the time to call around to other places. Found a hotel 2 blocks away, Saharan motor lodge, only $4 more a night and honestly for the price it was AMAZING! heated pool, wifi, night security and oh yeah, it was CLEAN! When we went to check out at 9am, a new guy was there. He said we had to pay for 2 days since we stayed the night. I ended up arguing with him until he gave me my money back. I have photos, but I don't think I can post them on kayak so I'll put them on yelp, booking.com or where ever else I can put them. DO NOT STAY HERE!!!
No light in hallway, completely dark. Soiled stained mattress with dead insects and tears in seams exposing foam and springs. Strong urine odor. Generally unclean and shabby furnishings.
Good Hotel and close to Hollywood tourist attractions.
Location of motel was very good. Amenities were in poor condition. Breakfast was a joke. If you have 4 people booked in a room, you would think they could give you 4 towels.
The location and parking was excellent. Staff was very nice. The sink in the bathroom was falling off the wall. This should have been repaired before they booked the room. The bathroom was very small. An overweight person would not be able to fit in there.
The room was very big. For the money - it was enough comfort, clean. The location is good for being close to places of interest, but because of location there is a lot of noise late at night. Guests coming to their rooms late and slamming the doors.
the water was working and hot the room carpet was filthy, the shower had what look like mold on the ceiling. It was a motel not a hotel
locations smell,no have internet access,
Nothing Hundreds of bedbugs bites!! Couldn't even stay for the whole night
the front desk was very polite however not very informative and capable of falicitating guests with a reciept the hotel is located on a not so good spot in LA. A local friend informed that it's best to move out and find another more safe hotel. It was camera equipped for safety but that meant that a 17year old kid was just sitting in the back drawing pictures during night supposedly "guarding" the guests...
Uncle and unty who worked at the desk top were very good and just became like family members and the cleaners both were excellent always there when needed and the owners were always around us and took good care of us and let us use the pool thnx guys and thnx to your father and mother we all miss you and will be coming back especially because of because we were treated well The bed and breakfast was included in our package but when we arrived it cracked me up when they said donnuts and coffee I was expecting scrambled egg and toast but never mind because next time I expect a huge discount when I come again next time guys thnx
Location, the renovations were skin deep and didn't extend to the $150 a night room I was in! The need for some paint and attention to detail were VERY evident. The front desk staff was unfriendly and unhelpful. NO facilities other than a tiny pool and a truly dreadful continental breakfast area.
Clean sheets. Lots of space. Great location for the price. Do not drink the water from the tap or the free coffee from the continental breakfast. Stayed there for three nights with a friend. The first night we celebrated with some old friends and thought we were just hungover in the morning. We drank a lot of water from the tap trying to counter the it. The second morning (not hungover), my friend and I drank a few cups of free coffee while waiting for a friend to pick us up. Both of us got the shakes, sweats and felt nauseous. Didn't put it together until the next morning when I drank more of the free coffee while waiting for a my ride to the airport. Same symptoms. My driver told me he had another guest from the hotel say the same thing.
Loved the look and the set up and the modern rooms The people who run the hotel are super unfriendly. They 'lost' my reservation and didn't care to find it until booking.com called them. They also refused to move their Mercedes out of the circle drive so we could get through and instead told us to back into the busy intersection
Hotel was completely undergoing construction. First room wasn't finished moved us into another room. It was worse no blankets only a satin sheet pillow cases had black hairs all over them. Dirt everywhere, Bugs in the refrigerator, saringe with needle in the window seal, shower ripping out of the wall half used shampoo and Conditioner. Smallest parking area which they charge 10 for but don't tell you just add it in like you won't notice can't believe the owners would try and have people pay to stay there it was a complete disaster. The location is cool.
Location Plaster on the floos, guests/staff/homeless people fighting in the lobby at all hours of the night, filthy sheets.
Location Everything, place is a complete shithole.
Nothing. False advertisement on how the rooms look. The room was dirty and smelled like mold. Just disgusting and I'm not picky at all. All I need is a clean room and this couldn't even pass. Waste of money. Just GROSS.
Located just a block away from chinese theatre and hollywood blvd attractions. Free overnight secured parking garage. The hotel is pretty much ran down in all aspects. I think it is unfortunately just bad management as it has the potential to be a jewel...you can tell the hotel had its good years at some point, but today it is just sad. Bad arrangements of furniture in the rooms (meaning large tables and chairs forced to fit small spaces between bed and wall, old and badly maintain wall paper, and really what ,ade me write this review.....extremely dirty. Food was left in the small fridge since who knows when, floors needed a sweep and a mop, dirty windows, with vews of dead plants ... Sad, very sad.
Location Old and worn out
location they gave me a smoker room
Was a little late leaving gave a little extra time at no charge. okay for the money
We didn't really stay in the room much. I like how it's close to the Walk of Fame and the concert that we went to. I didn't like the parking space. It was crowded and no room.
I enjoyed staying @ this Motel, the guy was really friendly who checked us in, would definately recommend it to someone else.
Internet service You say "continental breakfast", I say box of donuts.
Location, location, location! Room was clean & freshly painted. I would stay here again. Air conditioner didn't work the greatest.
Location near to city center Poor spaces for services like Parking and breakfast
The location was good and there was free parking, which is hard to find in la The receptionist offered a better room for a bit more money and he insisted when we said we were not interested, I didn´t like that.
The rooms were like little apartments. The continental breakfast it wasnt a real breakfast. It was only a donuts and a coffee in the reception
location near walk of fame, close to Universal Studios Breakfast was very simple, very noisy hotel
Nearest at hollywood museums and stores. day manager cain and help in your strip of city.
the size of the room, easy access by car, location of the hotel the choice of breakfast could be improved
the bedroom and the local
The room was very clean and kept like that for the entire time of our stay; location was very good since the hotel was very close to major attractions in hollywood; you could make your own waffles in the morning - breakfast room way too small . it is not even a breakfast room . it's 2 tables in front of the reception area ; hotel very noisy (i am not sure if it was the air conditioning or something else but it made a lot of noise in the hotel )
Location was perfect. Walking distance to Hollywood Blvd, and also very close by car to Bevelry Hills and Melrose Street. The room was nicely decorated. Good breakfast, and friendly staff. The hotel as a bit noisy. The floor was making noise when someone walked in the room upstairs, and if people talk outside, we could hear it. The 2nd night, the airco of another room made a lot of noise. But we informed the ftront desk, who said they will check it. But5 besides the noise, all in all it is a greta pl;ace to stay in Los Angeles.
The hotel was central to all our needs. Very friendly and helpful staff as well..This all made our stay a very pleasant one. n/a
The hotel is on sunset boulevard just 5 minutes walk of chinese theater and walk of fame. The hotel is really way too expensive. Rooms are common and small. We had a room on the 3th floor and it was so noisy! Breakfast is just coffee and donut's. There are better hotels in hollywood for this price.
location, location and location. value of money hotel look tired down
Location - could walk to Walk of Fame. There's no airport shuttle!! They confirmed there was a shuttle. We waited for an hr. The very rude receptionist hardly speaks English and doesn't always answer the phone - beware. The breakfast was disgusting and all cheapest food you can buy and about 10 chairs only and in the hotel reception!! Not a classy place to stay. I wish I'd stayed in the Universal hotel instead or at Venice Beach.