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Air Canada is okay

Pros: I like that we made it safely.

Cons: The crew seemed to not like their job and were very short with customers.

Pros: Chairs and the space was very good.

Cons: Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast.

No thrills

Pros: Liked my seating which I paid for dearly

Cons: No entertainment at all!

Why would I cancel when I get no benefit?

Cons: OK, I get it, so they're not Southwest, I can't get credit on a future flight. But what's the advantage of giving me NO benefit for cancelling? I just didn't show up and they had a surprise empty seat at the last minute. Who wins?

They didn't let me cancel, so I didn't show up.

Cons: OK, I get it, so they're not Southwest, I can't get credit on a future flight. But what's the advantage of giving me NO benefit for cancelling? I just didn't show up and they had a surprise empty seat at the last minute. Who wins?

Pros: Your customers are nicer than your staff.

Cons: Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints.