|Top route||Toronto Pearson Intl to Montreal Pierre Elliott Trudeau Intl|
|Top airport||Toronto Pearson Intl|
Pros: First time traveling with my dog and it went well.
Pros: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
Cons: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.
Pros: The crew were friendly & made us feel welcomed
Cons: What happened to physical distancing? Flight was packed full.
Pros: I managed to get a comfortable seating
Pros: Quiet flight in fairly empty flight
Cons: food choices, no blanket
Cons: Service was cursory
Pros: TV movies
Cons: More popular movies
Cons: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
Cons: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
Pros: Empty middle seat so more room.
Pros: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
Cons: Not enough leg room etc. for the long flight.
Pros: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
Cons: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
Pros: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
Cons: Not enough leg room etc. for long flights. Cushions and blankets were nice.
Cons: If it wasn’t 3 hours late.
Pros: Got there
Cons: Way too expensive
Cons: Laptop charger (115v) would be appreciated
Cons: delayed. gate changes
Pros: Crew did the best with what they had
Cons: Four hour delays with little to no updates along the way are inexcusable
Cons: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
Pros: Crew is ok.
Cons: Be on time
Pros: Crew is great!
Pros: All was good
Cons: Them good
Cons: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
Pros: Crew were great...
Cons: Food was very poor. Entertainment was awful
Cons: I’m just thankful the Castlegar flight went.
Cons: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
Pros: Crew member was grumpy, not friendly and did not give eye contact
Cons: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Pros: There was enough leg room and boarding was done reasonably quickly.
Cons: The flight was delayed by 15 minutes without explanation.
Cons: crew could have been more professional, the signs for boarding were confusing
Pros: seats were pretty cramped in economy
Cons: AC changed departure lounges and nearly missed flight.
Cons: Departed one hour late due to weather from incoming flight departure city, YVR.
Cons: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Cons: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Cons: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Pros: Entertainment TV worked well
Cons: Bigger space between seats Food or snacks offered
Pros: The whole process from check-in to getting luggage was smooth.
Cons: Food wasn't great. It wasn't terrible either but I've had better.
Cons: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Cons: The crew services are excellent
Pros: The meals and the consistent drink service was great
Pros: Crew was great
Cons: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
Pros: Timming Was ok
Cons: No Food, old tv, poor confort seat
Cons: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto
Cons: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.
Pros: The crew was spot on with there interacting with us passengers and very good doing there job
Cons: Food and drinks lol
Cons: I have no complain it was good for the most part for, more food lol
Pros: The crew was very professional and friendly
Cons: Well for the most part it was my first experience so it was good, thank you.
Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.
Pros: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO
Cons: Knowing we had to get a visa for Canada
Pros: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.
Pros: The crew was amazing, the flight was fast and easy.
Cons: New seats are very cramped.
Cons: No luggage space
Cons: More leg room
More gluten free food options
Cons: The flight itself was great but it was very late in starting due to technical problems with the aircraft.
Pros: Flight delayed. Missed connecting flight
Pros: Nice crew
Pros: Crew was extremely nice and comfortable flight
Cons: All was good
Pros: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to
Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.