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Pros: "Nothing. I would never ever fly with Air India."
Cons: "They need to work on everything. Super crappy customer service, crappy food quality etc"

Cons: "Hi"

Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"

Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."

Pros: "Seating space is good"
Cons: "Lack of professionalism in the crew. The food was mediocre"

Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."

Pros: "Nothing"
Cons: "Everything"

Pros: "Air India provides a direct flight"
Cons: "The business class seats are worn out, the whole cabin needs to be uodated. The seat in front of me had issues so my sleep was interrupted twice. I booked with JustFly that misleads one to believe they reserve your seats if you pay a fee- this is not true, it only alerts the airline of your seat preference."

Cons: "Both flights started and reached late. Very inconvenient."

Pros: "Crew courteous."
Cons: "Old, untidy interiors falling apart. 2 out of 4 seat entertainment system did not work. Seat handle cominh apart, bathroom unclean n falling apart. Poor quality food. Too many crew , seemingly....."

Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"

Pros: "Nothing"
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."

Pros: "The customer service and hospitality by staff"

Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"

Pros: "Clean plan with extra seating space. Attendents were also very welcoming"

Pros: "Seating is okay"
Cons: "Flight is Delayed almost 2 hours"

Pros: "Very unhappy"
Cons: "They were very rude at time of boarding at Delhi"

Pros: "Service by the stewardesses"
Cons: "Old aircraft and limited entertainment."

Pros: "Staff was helpful Ground staff at local indore city office was really helpful and went out of their way to help with my change request."

Pros: "The comfort level of the seats is very good. There is enough space between the two seat which makes easier for people to move around and relax. It was also a kind of nice that my cabin baggage was sent with the checked one, this took away a responsibility from me to take care of my luggage."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip."

Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."

Cons: "too much unnecessary delay"

Pros: "Comfortable seats, reclines fully. Nice ambience to take a nap."
Cons: "was very disappointed that the TV did not work. They tried various things, but was unsuccessful"

Cons: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"

Cons: "None"

Pros: "The only 2 crew members that made me want to review "Excellent" instead of Poor, were inside the aircraft."
Cons: "Bullshit boarding process that left me furious! I had a family of 5 that all had seats together. I specifically requested for extra leg space chairs as I have someone in my family who is 6'+ and another member who recently had knee replacements and thus needs extra leg space to allow more knee flexibility. My seats were all good to go, and I arrived at the airport 8hrs prior to my flight and was able to check in and print boarding passes. When I was boarding the aircraft, the gentlemen crossed off my families seats and re-wrote them in PEN right at the gate. I told him I did not approve, and he said "it is to make all your members together". I had told him we were already seated together and I did not like him switching my seats last minute. Turns out when I went in the aircraft that my seats were given to other members, and my family was forced to sit in another row. The team in the aircraft called the guy from the gate and asked why this was done. He gave me all sorts of bullshit excuses, none which made sense. He said it is "Impossible" to give me my original seats back. The other issue occurred from SFO-DELHI where the crew was incredibly rude. They would walk away in the middle of someone speaking, and wouldn't stand to listen to the full request."

Cons: "such a long flight, no monitors working, so hard to pass time."

Cons: "Poor service, poor food"

Pros: "Food was ok"

Pros: "Friendliness of the staff and good service"
Cons: "N/a"

Pros: "Good flight at good price"
Cons: "Plane a bit old"

Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"

Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."

Pros: "food"
Cons: "no navigation service, no good hindi movies"

Cons: "Baggage was misplaced and left in Mumbai. Not sent to destnation."

Pros: "Prompt and on time arrival"
Cons: "Nothing"

Cons: "The problem with the flight was not shared properly with the passengers."

Pros: "Food"
Cons: "Service"

Pros: "I enjoy the food. they had plenty of options for both vegetarians and non-vegetarians."
Cons: "The seats were small. The TV screens did not work which was frustrating."

Pros: "Flight timings"
Cons: "Poor in flight service quality"

Pros: "Legroom Direct flight"
Cons: "Very basic level of service Old airplane with some things not working Slow boarding process Cloth seats Limited food options"

Pros: "The attention to detail by the flight attendants The easy transition from the door of the terminal to the plane"

Cons: "Business class boarding not called first or ever. Plane boarded from the back. No privacy screen between seats in first class and seats are close together."

Pros: "Good price"
Cons: "Please improve your customer service.I had to literally fight with them to cancel my flight."

Pros: "Everything was right about the flight and not having to change terminals is great!"
Cons: "None!"

Cons: "Plane interior was pretty worn. Seat components falling apart, carpet really dirty. Main door gasket falling off. They were cutting it off as we boarded!!"

Pros: "Counter staff need better software and training Learning to type would help"

Pros: "Food was ok."
Cons: "Flight delayed by 45 min"

Cons: "Flight was delayed 2.5 hours. I wasn't notified since I had provided an overseas phone number. It's not that expensive to send a text to an international number. They need to privatize this airline"