Daily cleaning, installation of cabin HEPA filters on flights from Nagpur to Canada
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Scores according to KAYAK customer reviews
Cons: "Food and Seats"
Cons: "Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes"
Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"
Cons: "I didn't like flight from Del to LHR as my seat didn't have the light switch working. So I had to ask stewardess 4 helkp 7 she forgot. asked for 2nd time some body else switched on from cabin. to switch off to sleep had to call back staff. pl repair it."
Cons: "Consol provided with my seat 18C on 30th November 18 and 18 d on 6th Feb 19 I.e more than 2 months was no operational . Due to this no entertainment facilities was available during my to and fro journey. Such inefficiency is not tolerable. Pl take note of this."
Pros: "The cabbin crew they don’t even talk nicely to the passengers they have attitude, they don’t even provide extra pillows Food was bad Service was bad Airline is bad six hours delayed from delhi to Hyderabad two times security check that is unexpected. They don’t even realize new born babies, infants, old age and sick peoples are traveling. This airline is dumb, worst, poor, bad, I’m not going to suggest to my relatives and friends neighbors for air India airline."
Cons: "I don’t like food it’s not enough for one person if I ask extra they said we don’t have it, it’s ridiculous it’s long journey you should provide extra food, it was nasty food and not enough."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Cons: "I was travelling with my 9month old baby and crew wasn't accommodating at all. They wouldn't give me hot water for making milk for my kid, wouldn't let me hold her in baby carrier (WHICH IS ALLOWED) and weren't helping me AT ALL."
Pros: "All the latest entertainment"
Pros: "That someone is asking feedback for such a terrible experience"
Cons: "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."
Cons: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
Cons: "Good flight. Good food."
Pros: "Non stop flight"
Cons: "Most of the passengers were seated separately from their families and kids. Very haphazard seat assignment. passengers were requesting each other so that they could sit with their young kids."
Cons: "Air India didnt let me on the plane from Bagdogra to Delhi saying I was late eventhough I arrived 1h15mn earlier. I had to purchase a new ticket on Jet Airways to Delhi. Once in Delhi Air India refused to let me on the plane to Dubai saying because I didnt use the Bagdogra - Delhi ticket - and asked me to re-purchase a new ticket! what a joke Air India is!"
Cons: "Flight was late"
Pros: "the flight was ok and we were served with food,which was average,.ONLY vegetarian,. the luggage was booked all the way to Chicago which was very useful and was appreciated.,since we had a connecting flight via Istanbul to Chicago we were allowed 2 suite cases each."
Cons: "it was 2-2 and a half hours late.it was very tiring and inconvenient especially for senior citizens and small children.they kept changing the gate and no one was there to assist the passengers."
Cons: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Cons: "Most of the screen doesn’t work, so unless you have things to watch on your own devices you are doomed."
Pros: "Boarding was efficient and left on time"
Cons: "Temp In plane ran in extremes of hot and cold. Food was too spicy"
Pros: "flight was on time"
Cons: "I wish its crew members would get an opportunity to travel by other airlines international flight to learn or at least to understand what is hospitality means to them. Infotainment in the flight were limited and you should be lucky enough to get a working one."
Pros: "Departed on time and arrived before time. Baggage and fragile items in great shape."
Cons: "Need more variety shows in the entertainment menu."
Pros: "Crew was good. Food was nice."
Cons: "Boarding by row is a joke. It is open season thought they call for boarding back to front. Plane was decrepit looking and not properly cleaned between flights."
Pros: "Fast direct flight, crew was polite"
Cons: "In flight entertainment didn't have nuch choice"
Pros: "Crew was very Rude. Food Quality was very Poor. Crew Never come to people collect empty water Cups, Bottles. Crew not to trying keep plane clean."
Cons: "The seats were broken with large cracks visible. The arm rest was also broken with a metal protruding out. There were many seats in the same broken state. The entertainment system in my seat was not working. The quality for the aircraft was not great and seemed very old."
Pros: "The person I was assigned to sit next to. We were compatible."
Cons: "We were supposed to land an hour before we landed but spent so much time in the air just circling. Very annoying."
Cons: "Plane needs better cleaning to minimize smell"
Pros: "Spacious seating."
Pros: "the courtesy of check in personal"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Cons: "No entertainment"
Cons: "Seat headphone jack was not working so could not watch movie. Attendants were cold and unfriendly and appeared to resent being asked anything. Food was tasteless. Coffee and tea served in tiny cups and asking for more was as good as asking for the moon. Seats are extremely uncomfotsble. Overall a miserable flight and dreading the return flight."
Cons: "always late, never on time!!not sufficient snacks. no food when we had a delay, not even water! very very limited space between seats. tv not working half the time. Overall experience not good!!!"
Pros: "Friendly crew and nice Food"
Pros: "Expected better food and comfortable seats. Flights delayed even in perfect weather"
Cons: "Rude staff, I think no traveller would want to see any rude, pissy grandmothers bossing them around."
Cons: "the TVs never work nothing is done to fix that"
Cons: "I arrived at the terminal and was told my ticket was voided by Kayak. When I contacted Kayak they told me it was Air India's fault. Air India then refused to provide any evidence of the voided ticket. End result? I paid over $750 for a flight and was never given a ticket. I was forced to dispute the charge and buy a $1200 ticket via Emirates. I will not be booking with Kayak or Air India ever again and want to warn others about doing the same. If things are running smoothly I'm sure you will have no complaints. However, if there is any situation where you require customer service, you're going to be in a tough spot."
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Cons: "The entertainment system was not working. Bathrooms not clean."
Pros: "Leg room"
Cons: "Everything other than leg room."
Pros: "Shortest flight for the route"
Cons: "Worn out seats, dirty tray table and around seat, dirty rest rooms, impolite staff, horrible food , maps not working, headphones not working, not able to choose seats online."
Pros: "Direct flight Leg space"
Pros: "Price, convenience and arrival/depature time."
Cons: "Food was ordinary, entertainment system options are limited, seats are cramped. The flight is a little misleading - there is a change of plane and a long layover - yet the flight number remains the same."
Pros: "- Crew lack courtesy - Aircraft Seat cushion is not there - Seats mechanical system not in good condition - USB for mobile charger of maximum seats not working - touch screen of TV screen not working - few buttons of hand held remote missing - no soap in washroom - Loss of checked in luggage at destination airport, response of team not very cooperative."
Pros: "The food served was good"
Cons: "The seats were not comfortable, the entertainment at my seat was not working as well"
Pros: "Cheap and non stop flight between Delhi and SFO"
Cons: "Massive communication failures, constant changing messages incorrectly stating departure times. Flight aborted just before takeoff for no reason and 4 hour delay switching planes. Bathrooms stopped working and filthy halfway through flight"
Pros: "It was relaxing."
Pros: "Because of the cheating, my entire experience seemed aweful. Even if i liked a few things, they all got overshadowed."
Cons: "I was charged $200 for an 10kg extra piece of baggage on an international itinerary, even though the customer care told me that they respect the British Airway baggage policy. Also, their weighing machines were not caliberated. I knew that i might be charged, but they overcharged me and I felt cheated through and through."
Airlines flying from Nagpur to Canada have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nagpur to Canada
Masks required on board, masks provided on flights from Nagpur to Canada
Social distancing seating
Middle seats unavailable to book on flights from Nagpur to Canada
Testing for antibodies, testing for symptoms for flights from Nagpur to Canada
Waiving of change fees. Search flexible flights from Nagpur to Canada